Id like to book 3 massages for my sister, mom and myself but after reading your reviews im nervous about making an appointment becuase of your tendency to cancel. I have to have these on a certain day becuase we are taking time off work. If we come to one of your locations will it be garanteed?

Question

WeMassage.ca Questions & Answers

48 reviews

9 questions & answers

Ask a question See all questions

Id like to book 3 massages for my sister, mom and myself but after reading your reviews im nervous about making an appointment becuase of your tendency to cancel. I have to have these on a certain day becuase we are taking time off work. If we come to one of your locations will it be garanteed?

asked by Vcky g. on 12/15/15

1 Answer

Add your answer

More questions about WeMassage.ca

How can I speak to a live person in customer service?
What do I have to do to get a massage scheduled? I sent in my 'email' request on 8/2, for a massage on 8/18 or 8/19 in the evening, anywhere from 6p to 9p. I have not heard anything except an email telling me to change my parameters so you can find someone. I already changed my parameters from an in-home massage to an at-spa massage in order to make it easier FOR YOU. I much prefer an at-home massage, which is why I bought the Groupon in the first place (for 4 massages). It's hard enough just getting my first massage. Will I have to undergo this same rigmarole for each massage I've purchased? I'm seriously tempted to ask for my money back, as this level of service is unacceptable. I don't appreciate so-called 'professionals' who are incapable of making good on their promises. If I don't get satisfaction in the next couple days on this, I'm asking for a refund. This is ridiculous. Also, why isn't your phone number listed in the Groupon voucher? Why do I have to waste my time trying to find a phone number for your company so I can find out why I'm being ignored? We have plenty of massage therapists in my city, Portland, Oregon. To have to put up with this complete lack of customer service is appallingly unacceptable. I'm trying to do business with you to MINIMIZE my stress, not add to it.
I am a certified massage therapist in the military. I moved from SC to AR and I have been at a fulltime government job. I have a passion for my craft and people want me to get back to it, as do I. I want to retake the Mblex and start with massage again in AR. Is WEmassage.ca a good place to start?
I am considering purchasing the Groupon but after reading the significant number of negative feedback about your company, I am wondering if I should reconsider... What guarantee can you offer to ensure I am a satisfied customer amd not a frustrated one like so many seem to be?
What are the spa locations in Springfield, Missouri? My email for response is poconnell11@outlook.com Interested in Missouri
I would like the location of the massage sites in Milwaukee Wi. Area
I need a phone call concerning my upcoming appt. Thanks Jerre Orr 404-453-3810
I am also wondering when I can get appointment and when can I get reply by phone and email?

Ask a question

Get answers from the WeMassage.ca staff and other customers.

Bianca H. [WeMassage.ca Rep] · Answer 1 · 2015-12-15T01:04Z

Hi Vicky! Thanks so much for your interest in our services, and our spa locations. Once a booking is secured the therapist/s will be present day of, unless for some unforeseen reason there is illness or a personal emergency, in which case we do our best to find an immediate replacement, and if not, will reschedule promptly, and ask for kind understanding. There are very few cancellations rest assured. This platform is not a correct representation of our company, as people only come here to promote a negative experience, and it's only with the scheduling, never the massage itself, which is our product being sold. Given the title of the website being visited, this is why the vast majority with positive reviews will not be presented here, and clients will instead provide us with their honest feedback direct, which you may review some of which here: https://wemassage.ca/reviews/clientreviews Please reach out to our reservation team for further assistance, and we are more than happy to help with any questions you may have: info@wemassage.ca
Bianca H.
Director
We Massage