WeMassage.ca Questions & Answers

Question 1

Question:

I am considering purchasing the groupon but after reading the significant number of negative feedback about your company, i am wondering if i should reconsider... what guarantee can you offer to ensure i am a satisfied customer amd not a frustrated one like so many seem to be? I am considering purchasing the groupon but after reading the significant number of negative feedback about your company, i am wondering if i should reconsider... what guarantee can you offer to ensure i am a satisfied customer amd not a frustrated one like so many seem to be?

Answer · 2016-06-20T08:09Z

Hello, and thanks for your interest in We Massage! Please don't be hesitant to try us out, we offer many booking preferences on the form, and depending client flexibility this can offer fewer staff the opportunity to connect, and this is reason why some experience a delay in some markets. Demand also plays into this. We are a reputable business serving the nation (in over 150 major markets). This is a negative review type platform, so you won't find our satisfied customers posting here, if you wish to see honest feedback by customers of the past please visit our website review page here: https://wemassage.ca/reviews/clientreviews Any customer that can not be booked in a reasonable amount of time for any reason, rest assured we have a customer satisfaction guarantee, and so do our partners... we will always refund 100% if not satisfied with an order for any reason. We look forward to your booking, and if you have any further questions feel free to contact us direct: info@wemassage.ca Bianca H. Director WE MASSAGE

Question 2

Question:

How can i speak to a live person in customer service? How can i speak to a live person in customer service?

Answer · 2017-05-21T10:30Z

Answer:

You can't

By Robi C. over a year old

Question 3

Question:

What do i have to do to get a massage scheduled? i sent in my 'email' request on 8/2, for a massage on 8/18 or 8/19 in the evening, anywhere from 6p to 9p. i have not heard anything except an email telling me to change my parameters so you can find someone. i already changed my parameters from an in-home massage to an at-spa massage in order to make it easier for you. i much prefer an at-home massage, which is why i bought the groupon in the first place (for 4 massages). it's hard enough just getting my first massage. will i have to undergo this same rigmarole for each massage i've purchased? i'm seriously tempted to ask for my money back, as this level of service is unacceptable. i don't appreciate so-called 'professionals' who are incapable of making good on their promises. if i don't get satisfaction in the next couple days on this, i'm asking for a refund. this is ridiculous. also, why isn't your phone number listed in the groupon voucher? why do i have to waste my time trying to find a phone number for your company so i can find out why i'm being ignored? we have plenty of massage therapists in my city, portland, oregon. to have to put up with this complete lack of customer service is appallingly unacceptable. i'm trying to do business with you to minimize my stress, not add to it. What do i have to do to get a massage scheduled? i sent in my 'email' request on 8/2, for a massage on 8/18 or 8/19 in the evening, anywhere from 6p to 9p. i have not heard anything except an email telling me to change my parameters so you can find someone. i already changed my parameters from an in-home massage to an at-spa massage in order to make it easier for you. i much prefer an at-home massage, which is why i bought the groupon in the first place (for 4 massages). it's hard enough just getting my first massage. will i have to undergo this same rigmarole for each massage i've purchased? i'm seriously tempted to ask for my money back, as this level of service is unacceptable. i don't appreciate so-called 'professionals' who are incapable of making good on their promises. if i don't get satisfaction in the next couple days on this, i'm asking for a refund. this is ridiculous. also, why isn't your phone number listed in the groupon voucher? why do i have to waste my time trying to find a phone number for your company so i can find out why i'm being ignored? we have plenty of massage therapists in my city, portland, oregon. to have to put up with this complete lack of customer service is appallingly unacceptable. i'm trying to do business with you to minimize my stress, not add to it.

Answer · 2016-08-16T02:54Z

Hello Linda- We appreciate your business, and our last wish is to inconvenience any of our valued clients, as we provide a relaxing service, so want the scheduling to be just as quick, and convenient. A deep apology if the scheduling of your latest treatment has been longer than anticipated. If you would be so kind to email our office at info@wemassage.ca or call 1.888.670.9995 and let us know any time / date options for the next week or two out, and I will do the needful to help organize the massage booking without further delay. Any customer that can not be booked in a reasonable amount of time for any reason, rest assured we have a customer satisfaction guarantee, and so do our partners... we will always refund 100% if not satisfied with an order for any reason. Looking forward to your contact. Bianca H. Director WE MASSAGE

Question 4

Question:

I am a certified massage therapist in the military. i moved from sc to ar and i have been at a fulltime government job. i have a passion for my craft and people want me to get back to it, as do i. i want to retake the mblex and start with massage again in ar. is wemassage.ca a good place to start? I am a certified massage therapist in the military. i moved from sc to ar and i have been at a fulltime government job. i have a passion for my craft and people want me to get back to it, as do i. i want to retake the mblex and start with massage again in ar. is wemassage.ca a good place to start?

Answer · 2016-08-04T05:50Z

Greetings, Thank you for your interest in WE MASSAGE! If youre a massage professional; qualified RMT, LMT or CMT, and would like to join our wonderful family of therapists as an independent contractor, you may apply on our website to learn more about the company, and the hourly rates. Please click the link below to apply: https://wemassage.ca/employees/apply We look forward to hearing from you! Bianca H. Director WE MASSAGE

Question 5

Question:

What are the spa locations in springfield, missouri? my email for response is poconnell11@outlook.com interested in missouri What are the spa locations in springfield, missouri? my email for response is poconnell11@outlook.com interested in missouri

Answer · 2016-04-26T08:37Z

If We Massage is a reputable company Bianca, why aren't you working on improving your service? I did only look at the good reviews on your website before I purchased 2- 60min. Massages, now I've joined the ranks of these many dissatisfied customers, wish I would have seen these reviews first. If you want to succeed as a successful business maybe you should consider investing in a larger communications team. Taking a month or two to respond to a client's request or email is bad business not a delay. If your company had many good reviews, I'm sure people would write about it, social media is huge. However that is not the case for your business, customers are writing bad reviews because they are unsatisfied with the lack of service, wait times("delays"), communication problems to name a few. The business concept is great, but its failing as a service company.

Question 6

Question:

Id like to book 3 massages for my sister, mom and myself but after reading your reviews im nervous about making an appointment becuase of your tendency to cancel. i have to have these on a certain day becuase we are taking time off work. if we come to one of your locations will it be garanteed? Id like to book 3 massages for my sister, mom and myself but after reading your reviews im nervous about making an appointment becuase of your tendency to cancel. i have to have these on a certain day becuase we are taking time off work. if we come to one of your locations will it be garanteed?

Answer · 2015-12-15T01:04Z

Hi Vicky! Thanks so much for your interest in our services, and our spa locations. Once a booking is secured the therapist/s will be present day of, unless for some unforeseen reason there is illness or a personal emergency, in which case we do our best to find an immediate replacement, and if not, will reschedule promptly, and ask for kind understanding. There are very few cancellations rest assured. This platform is not a correct representation of our company, as people only come here to promote a negative experience, and it's only with the scheduling, never the massage itself, which is our product being sold. Given the title of the website being visited, this is why the vast majority with positive reviews will not be presented here, and clients will instead provide us with their honest feedback direct, which you may review some of which here: https://wemassage.ca/reviews/clientreviews Please reach out to our reservation team for further assistance, and we are more than happy to help with any questions you may have: info@wemassage.ca Bianca H. Director We Massage

Question 7

Question:

I am also wondering when i can get appointment and when can i get reply by phone and email? I am also wondering when i can get appointment and when can i get reply by phone and email?

Answer · 2015-08-28T01:57Z

Good luck! It took many months before i got an appointment. Weeks would go by without a reply to email. I doubt that you'll ever get a reply by telephone. My opinion. Based on experience. The more you read, the more you'll see other very negative reviews about wemassage. Scam alert! Avoid!

WeMassage.ca Questions & Answers

How can i speak to a live person in customer service? How can i speak to a live person in customer service?

What are the spa locations in springfield, missouri? my email for response is poconnell11@outlook.com interested in missouri What are the spa locations in springfield, missouri? my email for response is poconnell11@outlook.com interested in missouri

I am also wondering when i can get appointment and when can i get reply by phone and email? I am also wondering when i can get appointment and when can i get reply by phone and email?

I would like the location of the massage sites in milwaukee wi. area

I need a phone call concerning my upcoming appt. thanks jerre orr 404-453-3810

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