Here’s what consumers have asked with answers from WeMassage.ca staff and previous consumers.
Hello, and thanks for your interest in We Massage! Please don't be hesitant to try us out, we offer many booking preferences on the form, and depending client flexibility this can offer fewer staff the opportunity to connect, and this is reason why some experience a delay in some markets. Demand also plays into this. We are a reputable business serving the nation (in over 150 major markets). This is a negative review type platform, so you won't find our satisfied customers posting here, if you wish to see honest feedback by customers of the past please visit our website review page here: https://wemassage.ca/reviews/clientreviews Any customer that can not be booked in a reasonable amount of time for any reason, rest assured we have a customer satisfaction guarantee, and so do our partners... we will always refund 100% if not satisfied with an order for any reason. We look forward to your booking, and if you have any further questions feel free to contact us direct: firstname.lastname@example.org Bianca H. Director WE MASSAGE
Hello Linda- We appreciate your business, and our last wish is to inconvenience any of our valued clients, as we provide a relaxing service, so want the scheduling to be just as quick, and convenient. A deep apology if the scheduling of your latest treatment has been longer than anticipated. If you would be so kind to email our office at email@example.com or call 1.888.670.9995 and let us know any time / date options for the next week or two out, and I will do the needful to help organize the massage booking without further delay. Any customer that can not be booked in a reasonable amount of time for any reason, rest assured we have a customer satisfaction guarantee, and so do our partners... we will always refund 100% if not satisfied with an order for any reason. Looking forward to your contact. Bianca H. Director WE MASSAGE
Greetings, Thank you for your interest in WE MASSAGE! If youre a massage professional; qualified RMT, LMT or CMT, and would like to join our wonderful family of therapists as an independent contractor, you may apply on our website to learn more about the company, and the hourly rates. Please click the link below to apply: https://wemassage.ca/employees/apply We look forward to hearing from you! Bianca H. Director WE MASSAGE
If We Massage is a reputable company Bianca, why aren't you working on improving your service? I did only look at the good reviews on your website before I purchased 2- 60min. Massages, now I've joined the ranks of these many dissatisfied customers, wish I would have seen these reviews first. If you want to succeed as a successful business maybe you should consider investing in a larger communications team. Taking a month or two to respond to a client's request or email is bad business not a delay. If your company had many good reviews, I'm sure people would write about it, social media is huge. However that is not the case for your business, customers are writing bad reviews because they are unsatisfied with the lack of service, wait times("delays"), communication problems to name a few. The business concept is great, but its failing as a service company.
Hi Vicky! Thanks so much for your interest in our services, and our spa locations. Once a booking is secured the therapist/s will be present day of, unless for some unforeseen reason there is illness or a personal emergency, in which case we do our best to find an immediate replacement, and if not, will reschedule promptly, and ask for kind understanding. There are very few cancellations rest assured. This platform is not a correct representation of our company, as people only come here to promote a negative experience, and it's only with the scheduling, never the massage itself, which is our product being sold. Given the title of the website being visited, this is why the vast majority with positive reviews will not be presented here, and clients will instead provide us with their honest feedback direct, which you may review some of which here: https://wemassage.ca/reviews/clientreviews Please reach out to our reservation team for further assistance, and we are more than happy to help with any questions you may have: firstname.lastname@example.org Bianca H. Director We Massage