WeBuyAnyPhone.comReviews 217

Avoid at all costs! Quoted a decent price and the phone we sent was in excellent condition - no marks, no scratches, no screen burn etc. They received the phone, took 4 days to reply and when they finally did, the offer was DRASTICALLY reduced - they claimed it was scratched, dented, cracked and faulty. They even provided a video review of the test... it wasn't my phone in the video. When I took them to task about tis, thy wouldn't listen and wanted £14 to return the phone. I complained and complained and eventually, thy agreed to send the phone back free of charge (but not without trying to increase their poor offer by a few quid). Got the phone back today and it is in excellent condition - as described to them originally. Again... AVOID AT ALL COSTS.

*AVOID*
Con artists sent a immaculate phone just out of apple from brand new rear glass and full diagnostics check and proof of it claimed cosmetic damages and tried halving value! Even sent crystal clear pictures of phone before it was sent and was sent in original box securely.

Wish I read the reviews before using this company. They gave me an offer which I was happy with then there was a mess up with them sending the postage pack out. I eventually received a postage sticker that I had to print out. I wrapped the phone well and posted it. I then got a revised offer which was over 90% lower which I didn't agree to and asked them to return my phone. That was over a week ago and they haven't responded to any of my emails where I have asked what is happening. I would give 0 rating if I could as they have stolen my phone.

"I decided to try WeBuyAnyPhone after seeing a good trade-in offer for my iPhone. I submitted my pre-loved iPhone 11 Pro Max via their website. They offered £245 for the trade-in and confirmed the order by email under reference ID EM-T-9EVUR. I sent in my iPhone 11 Pro Max in excellent condition — fully working, clean, and protected in a case. I securely packaged the device and took timestamped photos before shipping via DPD, the courier they recommend. A few days later, I received a generic "Action Required" email claiming the phone had major scratches and damage. Their offer dropped from £245 to just £65. The phone they returned was visibly scratched and devalued — damage I believe occurred while in their possession. They also refused to return the protective case I included, giving the bizarre excuse that they "don't store such items." What's more concerning: the original £245 offer was suspiciously high — right at the top end of the resale market. Far higher than Apple, Mazuma, or Back Market would offer for a phone like mine. In hindsight, that alone should've been a red flag. It appears to be a tactic to lure people in with inflated offers, only to downgrade devices once they arrive. When I asked for timestamped intake photos or videos to prove the damage existed upon receipt, they couldn't provide any. I also recorded two phone calls with a staff member ("Harry"), who was cold, dismissive, and unwilling to engage constructively. I offered a fair resolution, which they ignored. This seems to be a classic bait-and-switch model. Just look at the recent reviews — many of us had the same experience: send in a phone based on a high quote, get downgraded without evidence, then stonewalled. Avoid. I recommend using Apple, Mazuma, or Back Market instead — they act with integrity and don't resort to practices like this. I tried to resolve this fairly and gave them every opportunity — but they refused outright. I've documented everything and will now be pursuing all available consumer and legal channels. I suggest others here do the same.

I sentry good condition iPhone to these fraudsters who quoted me £168, on receipt they downgraded this to the phone was faulty as the screen and back were both damaged (images attached). They downgraded my offer to £10.15! If you don't reply within 72 hours you are agreeing to their offer. I have requested my device is sent back but we will see if it arrives

Offered me 267 for my s22 ultra 256 gig they paid me 60 said damaged screen a d cracked bk etc. WHICH IS a lie massive con do not use this company

Complete scam, offered a price then dropped it by over £100. Said that screen showed wear even though 5 days before sending them phone i had a brand new screen fitted when i got my new phone. It still has a screen protector on it. They then asked if i had photos before i sent it but never suggested to take any before it was sent, then wanted to charge a testing fee. Complete scam and waste of time

Terrible business model, attracting interest by initially offering high value for your phone, then on receipt finding bogus reasons for dropping the value - in my case by a third.

AVOID.

Will never use this company again.

Similar experience to others on here. Sent in iPhone 14 Pro that was in immaculate condition.

After they received it they knocked £100 of the initial price

Have to then pay to get your own phone back.

Rude staff

Just a horrible company

Company is a complete scam.
They will offer a great quote then purposely downgrade the condition so they don't have to pay out. Be warned, they expect BRAND NEW condition to get anywhere near their unrealistic initial quote. My first chat with them, I told them i don't agree with their report and want my phone back. They offer me more money straight away. Now have to pay an extortionate return shipping fee to get my own property back.
Absolute scammers.

Stay away from this company of conmen! I sent my phone over a week ago, after receiving a valuation of £191 in good condition.
They received it the day after and all of a sudden was only worth £130 as it has a tiny mark about a millimetre on the bottom corner. The screen is perfect as is the back and in perfect working order. So it is in my eyes in VERY GOOD condition. But I thought that I would edge on the side of caution. I had previously been offered £170 at a shop, so told them thanks but no thanks. They still have my phone and are now telling me that I have to pay to have the phone sent back to me. Surely something can be done about this? It has to be illegal!

Would give them zero stars if I could. DO NOT TRADE YOUR PHONE IN WITH THIS COMPANY.
I selected the average condition for my iphone. They received it and marked it as average condition, then changed the offer from £100 to £40. They couldn't explain why, even when I sent them screenshots of their 'report' which showed numerous discrepancies. They then had the cheek to try and charge me £10 for returning my device to me! When I asked them to show me where on their website they stated it was £10 to return the device, they conveniently waived the charge.
Clearly making it up as they go along. Avoid this company at all costs!

The phone I sold was in perfect condition iPhone 13 The price quoted was 269, but when they received the phone they amended the price to 175 pounds saying it is not good and wear on screen and bezels. They sent me the video which I am sharing here for people to see how cheap this company is and as seen from the video you can see no wear on screen and the bezels or anywhere else. When I asked me to return the phone they said I need to first pay for the postage charges and all. There have been many same cases with other people mentioning that they usually ammend the price by 100 pounds when they receive the device

The reasons they gave me for my amended value are
Screen wear, rear housing wear and bezels wear

The video attached is the one they sent me as the proof of wear.
You all can look at the video and you be the judge if there are any actual wear
My device also passed all the 33 tests done as seen in the image below
At last they said they will add 15 pounds to my offer in the name of postage charges and offer me 190 pounds

Avoid! They are scamming you - they offer the highest price on the comparison website then when you send in your phone (mine was immaculate, would be described as excellent has always had a screen protector and case on) they down graded it to less than good due to "signs of wear" I emphasise there were no chips, scratches, it was boxed and I paid £8.50 for special delivery. They offered £487 and downgraded to £350 and I had to pay £8.15 to get it Special delivery back to me. Don't use them

Absolutely awful phone selling experience a complete scam do not sent them your phone! 140 pounds turned into 10 once they had it. Avoid at all costs plenty of honest companies give you plenty more and be nicer about it. 0 stars avoid

So I sent a good condition iPhone 13 Pro they offered a good price £381 to be exact. The phone has been in a case all of its life and a screen protector apart from the last couple of days before sending as I removed it ready to send. They received the phone and stated the screen is "chipped" and send a video of a very bright light highlighting a few very very minor surface scratches. Now I understand they need to sell on and the condition reflects this but they are clearly wanting "new condition" phones when listed as "good" condition on the order. Good does not mean new. So they revised there offer to £95. And for the sake of £95 I won't be filling the pockets of this greedy company I will get the phone back and give it to someone for free who needs a phone. So there is no decline button on there website only an accept so I contacted the chat. To be told to return this I have to pay £14.95 for insured tracked delivery for the value or £10 for return postage insured up to £150. I also declined and after saying I will phone the police and report theft it's now getting posted back to me for free. But moral of the story if you have a brand new looking phone you may be ok but even the tiniest tiniest of mark you will lose 75% of the value they stated. Luckily I took a video in detail and photos of condition report before sending the phone so il see how it is when I receive it back. Avoid don't waste your precious time with this company.

I am awaiting there customer relations team to reply to this review to say they run a fair honest policy but don't be fooled by there clever words. Read other reviews. Google there name and see how many people they do this to.

BEWARE. Bordering on scammers, Sent my iPhone 12 to them with a value of £200 which was the highest i could find (obviously to get the phone at any cost). Honestly the phone was fine, as it has been used in a battery booster case for its whole life. They said it was cosmetically damaged, and offered me £100. Told them no, and they asked me then to pay £10.50 for them to send my hone back! If I didn't pay it then they would deem their offer accepted. BEWARE

Offered £140. Apparently there was wear on the glass screen. Offered £60. No scratches, chips or cracks, just wear, well it is a touch screen. Out to rip you off