WeBuyAnyPhone.com

Wish I read the reviews before using this company. They gave me an offer which I was happy with then there was a mess up with them sending the postage pack out. I eventually received a postage sticker that I had to print out. I wrapped the phone well and posted it. I then got a revised offer which was over 90% lower which I didn't agree to and asked them to return my phone. That was over a week ago and they haven't responded to any of my emails where I have asked what is happening. I would give 0 rating if I could as they have stolen my phone.

"I decided to try WeBuyAnyPhone after seeing a good trade-in offer for my iPhone. I submitted my pre-loved iPhone 11 Pro Max via their website. They offered £245 for the trade-in and confirmed the order by email under reference ID EM-T-9EVUR. I sent in my iPhone 11 Pro Max in excellent condition — fully working, clean, and protected in a case. I securely packaged the device and took timestamped photos before shipping via DPD, the courier they recommend. A few days later, I received a generic "Action Required" email claiming the phone had major scratches and damage. Their offer dropped from £245 to just £65. The phone they returned was visibly scratched and devalued — damage I believe occurred while in their possession. They also refused to return the protective case I included, giving the bizarre excuse that they "don't store such items." What's more concerning: the original £245 offer was suspiciously high — right at the top end of the resale market. Far higher than Apple, Mazuma, or Back Market would offer for a phone like mine. In hindsight, that alone should've been a red flag. It appears to be a tactic to lure people in with inflated offers, only to downgrade devices once they arrive. When I asked for timestamped intake photos or videos to prove the damage existed upon receipt, they couldn't provide any. I also recorded two phone calls with a staff member ("Harry"), who was cold, dismissive, and unwilling to engage constructively. I offered a fair resolution, which they ignored. This seems to be a classic bait-and-switch model. Just look at the recent reviews — many of us had the same experience: send in a phone based on a high quote, get downgraded without evidence, then stonewalled. Avoid. I recommend using Apple, Mazuma, or Back Market instead — they act with integrity and don't resort to practices like this. I tried to resolve this fairly and gave them every opportunity — but they refused outright. I've documented everything and will now be pursuing all available consumer and legal channels. I suggest others here do the same.

Complete scam, offered a price then dropped it by over £100. Said that screen showed wear even though 5 days before sending them phone i had a brand new screen fitted when i got my new phone. It still has a screen protector on it. They then asked if i had photos before i sent it but never suggested to take any before it was sent, then wanted to charge a testing fee. Complete scam and waste of time

Offered me 267 for my s22 ultra 256 gig they paid me 60 said damaged screen a d cracked bk etc. WHICH IS a lie massive con do not use this company

Terrible business model, attracting interest by initially offering high value for your phone, then on receipt finding bogus reasons for dropping the value - in my case by a third.

AVOID.

Will never use this company again.

Similar experience to others on here. Sent in iPhone 14 Pro that was in immaculate condition.

After they received it they knocked £100 of the initial price

Have to then pay to get your own phone back.

Rude staff

Just a horrible company

Company is a complete scam.
They will offer a great quote then purposely downgrade the condition so they don't have to pay out. Be warned, they expect BRAND NEW condition to get anywhere near their unrealistic initial quote. My first chat with them, I told them i don't agree with their report and want my phone back. They offer me more money straight away. Now have to pay an extortionate return shipping fee to get my own property back.
Absolute scammers.

Stay away from this company of conmen! I sent my phone over a week ago, after receiving a valuation of £191 in good condition.
They received it the day after and all of a sudden was only worth £130 as it has a tiny mark about a millimetre on the bottom corner. The screen is perfect as is the back and in perfect working order. So it is in my eyes in VERY GOOD condition. But I thought that I would edge on the side of caution. I had previously been offered £170 at a shop, so told them thanks but no thanks. They still have my phone and are now telling me that I have to pay to have the phone sent back to me. Surely something can be done about this? It has to be illegal!

Absolutely awful phone selling experience a complete scam do not sent them your phone! 140 pounds turned into 10 once they had it. Avoid at all costs plenty of honest companies give you plenty more and be nicer about it. 0 stars avoid

BEWARE. Bordering on scammers, Sent my iPhone 12 to them with a value of £200 which was the highest i could find (obviously to get the phone at any cost). Honestly the phone was fine, as it has been used in a battery booster case for its whole life. They said it was cosmetically damaged, and offered me £100. Told them no, and they asked me then to pay £10.50 for them to send my hone back! If I didn't pay it then they would deem their offer accepted. BEWARE

Avoid! They are scamming you - they offer the highest price on the comparison website then when you send in your phone (mine was immaculate, would be described as excellent has always had a screen protector and case on) they down graded it to less than good due to "signs of wear" I emphasise there were no chips, scratches, it was boxed and I paid £8.50 for special delivery. They offered £487 and downgraded to £350 and I had to pay £8.15 to get it Special delivery back to me. Don't use them

Would give them zero stars if I could. DO NOT TRADE YOUR PHONE IN WITH THIS COMPANY.
I selected the average condition for my iphone. They received it and marked it as average condition, then changed the offer from £100 to £40. They couldn't explain why, even when I sent them screenshots of their 'report' which showed numerous discrepancies. They then had the cheek to try and charge me £10 for returning my device to me! When I asked them to show me where on their website they stated it was £10 to return the device, they conveniently waived the charge.
Clearly making it up as they go along. Avoid this company at all costs!

I googled companies that buy phones and these came up. I got a great price quoted to me, so promptly sent my phone. When they get it, they drop the price from £271 to £185, which is absolutely disgusting. The phone had such minor scratches you could barely see them unless you shined a bright light (even then barely could see) and it was in excellent condition. You can't decline the offer online, so you have to spend ages ringing them.

The person on the phone is rude and couldn't care less, ups the offer by £10 wow. Makes it difficult for me to get my phone back. Says the money will be paid the next day (it wasn't).

Looking at other reviews its clear the deliberately overquote then massively drop it when they get it, which is what con artists do.

Never again will i use this scam of a company and I am attempted to report to Trading Standards as they are very shady.

Absolute crooks.

I was offered £152 for my phone in 'good' condition, which it was, sent it in and they came back with a counter offer of £25. When I asked for my then back they said it would cost &10 to send it back… but would I settle for £35?

I'm sure they will comment on this about their rigorous testing process or 'honesty policy' or some other such nonsense below this… but the truth of the matter is, they never had any intention of paying what they said they would - and in fact their whole business model is built on this bait and switch approach.

I have just upgraded my iphone X, however it was in such good condition I thought it was a bit silly getting new phone, but I did. It works perfectly, not one mark on it and zero scratches.
So when I sent off my phone to these people and they emailed back saying there were 'deep scratches', And offered £80 instead of the promised £150. I realised this is not just bad a service this is straight up lies and dishonesty.

It's been 2 weeks and I still waiting for my phone to be returned.

I just sent my iPhone 7 to we buy any phone.
Sold it cheap at a ridiculous price. Was in an amazing condition. Always protect my phones with quality screen protectors and anti shock covers. Just been notified that it apparently is covered in scratches Far from happy. Never had issues on previous phones sold. Have asked for it to be returned.
Keep away. Would rather sell my phone to honest companies cheaper than being treated like a mug