WebstaurantStoreReviews 851

They don't care the sipping bad customer service. Never responde to the sipping questions please change to UPS

This business took my money for an item that they did not have in stock. After losing countless hours chatting with their customer service I learn that I cannot return the partial order they sent me without paying for reshipping + restocking fee. Just checked the website, the said item is still for sale and indicating that its in stock. Think twice before working with this company.

I recently made my first purchase from Webstaurant store. After 5 business days, my payment has been made, AND cleared my bank. Yet still, my order still shows pending. No shipping info, no estimated ship time. I contactes customer support only to find that they cannot find my invoice. I send them copies of my bank statements as well as their own order confirmation that is printable after completion of the order. And of course im told there is nothing they can do because they cannot find the transaction on their end. Im also told that i will NOT be recieving a refund for my purchase. Thankfully my purchase was under 50 dollars as i tried to keep it as barebones as possible for my first transaction with them. I have disputed the charge with my bank. Buyer beware with these scam artists!

I ordered $224 worth of chocolate for my Valentine orders. This company sent me 25lbs of old chocolate thats been sitting in their warehouse. It tasted horrible. I contacted them and asked for a manager. They sent me this ridiculous email telling me to donate the chocolate or resell it. What type of trash response is that to send someonw who just spent $224 on YOUR product? I didn't spend money to donate or work to push their product. Spend your money somewhere else. This company is a joke with bad chocolate and terrible customer service.

I accidentally ordered the wrong size glasses - I contacted them an explained I had accidentally ordered the wrong size. They wanted 30% restocking fee plus return shipping! Absolutely ridiculous. I explained that I just wanted an exchange but it didn't matter. Don't buy from this POS.

We bought a sink several months ago. Unfortunately, when we unboxed the packaging, we saw a large dent. We weren't able to unbox the sink quickly enough to meet the company's return policy terms. So, we ate the cost and bought another one. This time, we opened immediately, and the new sink was dented in the same spot! We sent an email to the company letting them know and go this response back:

"Thank you for reaching out to us. I apologize that your sink arrived with the front dented. With cosmetic denting on units that would still be functional, we would offer a partial refund or store credit. I can offer a 25% item credit."

Uhhhh... we didn't purchase a scratch and dent. We expected an undamaged product and paid full price for it. This response doesn't even reflect their listed shipping and return terms of service. What a joke.

Placed and order and item was damaged during delivery, no one got in touch until I called FedEx. Very poor customer service.

Just stay away. I was sent a lamp, drop shipped from manufacturer, and the bulb thing was dangling with loose screws in the box. I tried to take it apart to screw then in but realized the screws were the wrong size. It's cumbersome, hard to reach, I wanted to return it and get a new one and they said they would send new screws. I won't be able to assemble it, I bought an "assemble and finished lamp" They pointed out that the fine print doesn't allow returns. Bad service! BEWARE!

I live in Wisconsin and am partial to Korbel Manhattans. But for some reason, you can not find manhattan mix anywhere in our state. Lots of Old Fashion mixes, but for me those are too sweet. I found the Manhattan mix on line almost a year ago at WebstaurantStore, and have continued to order. I'll probably never go back to the local liquor stores, as their price, even with shipping costs, are more competitive than just buying from local businesses, that is if I can find it. I tried to add an image of purchase, but the web site would not respond to the + Add Image icon.

My older son bought a Toaster for me at Christmas. It never arrived. My younger son bought from Levi's and it was not delivered 3 times, they gave up. All shipments came from OnTrac. Both my older son and I tried to get then to refund his money or send another toaster and/or at least say they will not use OnTrac. They said the Toaster was delivered 12/2 and they will only honor a No Delivery for 5 days. Now it seems to me, believing the Driver over a recipriant is a problem. This is not someone you want to work with. There are many places you can buy ITEMS, use the other companies.

Buyer Beware! Not as shown - refer to data sheet - every size listed shows a picture of the six inch faucet no matter what size it is. Pretty darn lazy on behalf of WebstaurantStore.com website developer - there is a link to the data sheet but the pic for every size listed is the six inch faucet. So if you are buying a larger size that is not what you are going to receive. The data file is more clear but none the less - expressed or implied warranty of merchatability - you are not getting what you see. Here is my problem - with any other on line vendor they will make an acceptation for this and waive the shipping and or restocking fee. In this case? Oh no. I'll get less than half of my money back after paying to ship the item back and paying a restocking fee. For this? I'll take my future business to amazon, Ferguson, etc. I understand your restocking fee for a customer who changed their mind but you need to do a better job of clearly representing what you are selling. I also bought another item from you that was not as advertised - went round and round with on line chat people about it and NEVER got a resolution. That was sold as stainless steel but is clearly chrome plated steel and a magnet sticks to it. So in that case you sold me a ten dollar item for 4x the price and won't do anything about it. Shame on you.

If I could, I put her ZERO star. The quality of the products are very poor and the return policy is terrible. I am looking for another suppliers

Ive spent $6600 in the past two years and never had a return. I bought a $212 accessory for a food processor that I realized I already bought the same one from Webstaurant a year ago. They won't waive the $60 restocking fee on an item that fits in my hand no less.
What a foolish business model not to waive this or bring it down to a reasonable amount... They would rather give up all future purchase of mine for a BS 30% restocking fee. Not to mention I am buying for my business which they say is 20% but Im charged 30% as a residential buyer. What IDIOTS!
NEVER would I buy even a toothpick from them again

I ordered a low dollar metal item that was a little out of square when I recieved it. I contacted the company via online chat and explained the issue. He set up a replacement shipment before we ended the conversation. No one is perfect. So, my item had a little issue. The service to rectify it was top notch. I most definitely will order from them again. I am not in the restaurant business, but the prices on bakeware is very good. You get a discount for order a few more than the home cook probably needs, but if you order several different items, you can put together several very nice, inexpensive but professional, bakeware baskets to have on hand for wedding and shower gifts.

This is the best store for ordering grains. If you like oatmeal, and other grains, buy them here. WebstaurantStore service is fast, reliable and their website is very user friendly!

So, I bought the Hobart Equivalent of the 20 qt mixing bowl for my Hobart HL200 Legacy Mixer from Webstaurant because it stated on the page that my mixer model was compatible with my mixer. Placed the order, waited over a month for it, and then it came and didn't fit. Customer service has stated that even though I had the right model mixer, because my model is an "older variation" that's why the bowl didn't fit and that's not their problem. So, if you're reading this and ever see equivalent on the listing, DON'T BUY IT. If you buy it and it's not compatible, you're out of luck. Before this experience, I thought WebstaurantStore was great. Now, I'm gonna think twice before doing business with them.

https://www.webstaurantstore.com/hobart-equivalent-legacy-20-qt-plastic-mixing-bowl/*******093.html This is what I bought, and it is not compatible with the Hobart HL200-1STD even though it says it is.

Hello,
I'm following up on your griddle and the pilot lighting issue you're having. My product team said that sometimes the elements of being in a food truck in colder weather can knock a pilot light out, but they also noted the area may be clogged, causing difficulty in lighting the pilot. Can you take a look to see if there is any clogging in the unit or if anything is obstructed? I look forward to your reply.

Thank you,
Christian M. | (http://webstaurantstore.com/) *WARNING*: Hyperlink has been removed

Hello,
Thanks for your reply and for clarifying what you're seeing here. I'm sorry this is still not working for you. My recommendation here would be to have a local technician look at it to see if the problem with the pilot can be fixed. This unit comes with a 6-month warranty, but when used in a food truck, the warranty period is 30 days - so it would not be in effect at this time. Please let me know if you have any further questions or concerns.

Thank you,
Christian M. | WebstaurantStore

My response:
You aren't telling the truth. That was not stated in any advertising and I wasn't asked where I would be using the grill. On the phone you stated that the warranty was 6 months from time of installation. Now, you're tell me something else. Don't lie to me just tell me you guys aren't going to stand by the warranty. I will be sharing this email in my review of you guys. At the end of the day, your company should hire me because I know more than you tech team. Yea, I fixed the grill myself. And none of what you asked me to do was the issue.

My orders came damaged and been dealing with customer service for 20 days and in the end they don't want to return it or give me refund. No more order from them any more

Never order from this website. I was charged $28 for 2 day shipping to have my order by Christmas. I placed my order on the 15th and it was supposed to be here by the 19th. On the 23rd I requested to cancel, since it had not been shipped yet. They said it would be cancelled. On the 26th I sent another email as it was still showing "pending". Now DEC. 31st, they are shipping an item I no longer need, and telling me it cannot be cancelled. Horrible. My shipping is just as much as the product I ordered, and I had to wait over 2 weeks to be sent?