From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I was advised to switch my website and now I can not get back into create another account or know what any of the language means. This was suppose to be simple
Haven't found the proper template for my needs yet.
Hey Newton,
That is something our live support may be able to help with!
DJ
Customer Advocate at Web.com
Have had web.com for a number of years due to my lack of time to change. Hard to work with and if your busy as I am and your card is hacked so you receive a new number, they will cancel you before they get their billing correct! Everybody else will send you an email regarding a credit card issue, not this email company! Was out of town, had corrected the issue when regarding another issue two months before, was working online on a sunday. Traveled back on monday and they canceled my account and lost everything. Claim it is un recoverable. We will see. Its getting expensive, DON"T USE THEM
Hey Jeff,
We hate to see you go but we want to wish you the best of luck on your future hosting endeavors.
DJ
Customer Advocate at Web.com
I called the 888 number and got Kary P. On the phone. She was wonderful, very kind, and thoughtful. She helped me make changes on my web page. She did a wonderful job for me. I hope when I call again in the spring, she will be able to help me again.
Hey Sandra,
Kary is the bomb isn't she? Thank you for your review!
DJ
Customer Advocate at Web.com
Quick response. Excellent service. Minimum hold time.
Hey Michael,
You hit the trifecta there!
DJ
Customer Advocate at Web.com
My concern was addressed and resolved in a timely manner.
Hey Jack,
That's how we roll here at Web.com.
DJ
Customer Advocate at Web.com
This entire site sucks ive had the same issue for weeks now and no one cares to help
Hey Kelsie,
We do care to help! Give us a call or chat and we will be more than happy to assist.
DJ
Customer Advocate at Web.com
Jean was patient, professional and determined. She solved a problem that was driving me crazy. YOU NEED MORE LIKE HER!
Hey John,
Thank you for your lovely review.
DJ
Customer Advocate at Web.com
So far, so good. Still need some assistance regarding email configurations and SSL, but confident I can be fully set up relatively soon.
Hi Michael,
Thank you for your review.
DJ
Customer Advocate at Web.com
Getting security set up on my websites has been a horrible experience. Staff appears incompetent and lack the knowledge need to quickly resolve issues. I am extremely disappointed.
Hey Linda,
Security is definitely something our live support can assist with. Give us another call or chat and we will get this resolved.
DJ
Customer Advocate at Web.com
Spoke to my representative about procuring additional storage space.
He was very professional and assisted quickly.
Very personable.
Hey Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
I am having trouble working with the templates. I am an author and want to post my book covers on the site. So far I have found one that gives me this option.
Hey William,
Give us a call or chat. We might be able to help!
DJ
Customer Advocate at Web.com
After calling Web.com at least a total of 30 times or more, with putting on hold to never return, transfers, etc. my last call with you was the first call I needed to get the job done. Thank you for sticking with me until the problem was resolved.
Hey Dorthy,
We will always stick with you til the issue is solved!
DJ
Customer Advocate at Web.com
The person I spoke with was very competent and was able to understand the somewhat complex changes I needed to update the page changes on my website. It was very easy to work with her and her questions to me for clarification were made in a very friendly manner.
Hey Mark,
Thank you for your review on our customer service!
DJ
Customer Advocate at Web.com
Your website itself doesn't work. Links don't do what they're supposed. Your customer service is the worst. If I can't fix what I need soon, I'll be going elsewhere
Hey Aden,
We will be in touch soon to get you the help you need.
DJ
Customer Advocate at Web.com
Only four stars because I wish the web builder showed keywords near each article.
Hey Colleen,
Thank you for your review!
DJ
Customer Advocate at Web.com
Your website cannot provide a calendar widget so it's not helpful but I won't be refunded so I'm stuck with your service for the year, though I just signed up a few days ago
Hey Javier,
We should be able to help with that. Give us a chat or call.
DJ
Customer Advocate at Web.com
web.com cannot or will not publish my website. What are you here for?
Hey Bruce,
We should be able to help with that. Give us a call or chat!
DJ
Customer Advocate at Web.com
Redford was knowledgeable, courteous, and fast. We are just waiting for the email that he promised to send. Thnak you.
Hey Paul,
Thank you for your review on Redford!
DJ
Customer Advocate at Web.com
I called in to get hep with building my site and was left on hold for over 40 minutes
Hey Kymberli,
That's not okay. Give us another call and we can assure you that will not happen again.
DJ
Customer Advocate at Web.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christy,
Have you reached out to our live support? They are more than happy to help!
DJ
Customer Advocate at Web.com