From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Great customer service!
Happy with my choice to work with web.com.
Extremely courteous and helpful. Kept checking back with me with updates.
Hey Nancy,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at Web
Some how the browser title got changed and I couldn't log on to my emails. The customer service technician (she) was extremely helpful and helped us find the problem and reset the nessesary login and passwords. Great service and will recommend this service to all my clients.
Hey Edward,
Thank you for your review!
DJ
Customer Advocate at Web
I'm pleased to share my experience with Web.com Von did an excellent job with problem solving my website issue. She walked me through each step to fix the problem. She was very knowledgeable and helpful.
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web
It has taken quite a few times to revise and adjust the new website, which is understandable, but a few times I think my comments were ignored or missed. This latest work session over the phone with David was GREAT! He worked with me and actually educated me, so I can more effectively make my own changes. Thank you David!
Hey Bruce,
That is so good to hear. Thank you.
DJ
Customer Advocate at Web
They did auto renew by them self and you need every time to call them
Hey Hussein,
Give us a call and we can definitely look into that!
DJ
Customer Advocate at Web
Im doing okay so far. A few glitches but all is good.
Hey Michelle,
Thank you for your review!
DJ
Customer Advocate at Web
Really helpful person with correct information, thanks
Hey Nico,
Thank youfor your review!
DJ
Customer Advocate at Web
I like the drag and drop features for the website builder however some of the creative tools are difficult to use in terms of editing and cropping certain types of files
Hey Matthew,
Thank you for your review!
DJ
Customer Advocate at Web
Effective and quick resolution of my support needs
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at Web
Spoke with Anthony and he was very patient and helpful. He worked with me to get my email fixed and was wonderful. Greatly appreciated all his help.
Hey Lois,
THat is so good to hear. Thank you for your review!
DJ
Customer Advocate at Web
I have used Web.com since 2013 and continued this year with the updated hosting and website builder. They consulted me and helped get the site ready for posting. Thanks everyone at Web.com.
Very good. Thoroughly answered all questions. Very pleasant to talk to and considerate.
Don't really have time to go into the details but the process of transferring a domain over was extremely time-consuming and frustrating. The website I designed is fine and sufficient.
Hey Brandon,
We are so sorry to hear this but we are glad it got finished. Thank you for your feedback!
DJ
Customer Advocate at Web
There could be a few more tools and features such as spell and grammar correction and interactive displays but its a great sight for a basic web sight layout.
Hey Zachary,
Thank you for your feedback!
DJ
Customer Advocate at Web
Amazing and super helpful guy that gave us all the answers. He was very sweet and knew exactly what he was talking about.
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web
Difficult platform to use honestly, many bugs, crashes often.
Hey Jackie,
Next time you experience this issue, give us a call or chat and we will do our best.
DJ
Customer Advocate at Web.com
The representative understood what I wanted to do. He was polite, easy to understand, and patient.
Hi Robert,
That's great. Thank you for your review!
DJ
Customer Advocate at Web.com
After another vendor posted my original web site the "Secure Alert" message appeared on the website.
After two calls to web.com the issue was resolved. I was fine with it taking two calls as I believe their was some very specific knowledge and the second person knew exactly what the cause was.
Hey Thomas,
Thank you for your review!
DJ
Customer Advocate at Web.com
So far is great! This is my first time creating a website, and I am having lots of fun with it.
Hey Carmen,
Thank you for your review!
DJ
Customer Advocate at Web.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
Thank you for your review!
DJ
Customer Advocate at Web