From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Erin the support specialist was very professional, knowledgeable and expedient in assisting me with my request. I was on the phone tops 4 minutes & it was because he stayed on the line to make sure I was able to get setup my email correctly.
Very happy that solutions are provided immediately.
I spoked with 3 web.com representatives to help me with non publishing website builder and 2 weeks later my site is still not working!
Hey Viorel,
Send us an email at reputation@newfold.com and we will get you taken care of!
DJ
Customer Advocate at Web.com
I'm new, I'm still working on it. But so far I like it. Soon i finish i will write other review.
Hey Annette,
Glad to hear this! Thank you for you review!
DJ
Customer Advocate at Web.com
I love it, very easy to use and set up your own website.
Hey Madeline,
Thank you for your review!
DJ
Customer Advocate at Web.com
Our web site contact request form was not sending us the request to our email.
Dominique with web.com persistently worked thru the issue and was able to correct the email forwarding problem.
I have been a Web.Com customer for years and they always take care of their customers.
Bob
Hey Bob,
Glad we could get you taken care of! Thank you for your review!
DJ
Customer Advocate at Web.com
The clearly explained web.com's policy of not refunding a monthly bill already charged. I explained to the rep that the accounts been closed 10 days ago and I should not have been charged a new monthly bill. Anyhow he worked to convince management to refund me that months payment. I appreciate his efforts.
Hey David,
Glad we could get that fixed. Thank you for your review!
DJ
Customer Advocate at Web.com
These tools are very difficult to figure out. You need to provide tutorials to help shorten the learning curve.
Hey Craig,
We would love to help. Give our live support a visit!
DJ
Customer Advocate at Web.com
Easy transfer of a website I had on another server
Hey Andrea,
Thank you for your review!
DJ
Customer Advocate at Web.com
From the very beginning, to Jeph working with me past his shift, I felt like I was in comfortable, confident, dependable hands. Jeph was patient, worked with me, and listened!
I am so happy to take the extra two minutes to make a review for Sara S, the representative who actually knew how to fix the issue I needed help with, as well as someone else a couple months back; out of the two years with Web.com. Most of the time people jump me from caller to caller because they can not help with my issue. I am so disappointed that I will not be able to contact her directly through the platform, since I know she is one of the best. Either way it makes me happy she is part of web.com and know there is truly certain individuals who are good at what they do in my platform I have my business running on.
Hey Jesus,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
The representative, Josh, in the cancellation department was courteous and knowledgeable in canceling my services in entirety. I found it was not going to be necessary for me to have a website or any services connected with web.com but the experience I had with them was good.
Hey Diane,
We hate to hear you cancelled but we are glad it went well!
DJ
Customer Advocate at Web.com
Very EZ set up and fun! Was easy and web.com very helpful in the process of setting up website Thank you
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web.com
It took a long time to solve my problem, and the customer representatives on chat were not on the same level of assistance
Hey Dr,
Have you tried our phone support? They should be able to help.
DJ
Customer Advocate at Web
The tech assistant was very positive, understanding, knowledgeable, and helpful. He was skilled at asking questions to determine the need and quickly worked to answer the question. He went above and beyond to make a needed change to the account. Great representative for your company.
Hey Cindy,
That is awesome. Thank you for your wonderful review!
DJ
Customer Advocate at Web
I called with questions regarding both billing and building the website. The Customer Service Agent was helpful, friendly, patient, and to the point. Great customer service.
Hey Gregory,
Thank you for your review!
DJ
Customer Advocate at Web.com
Haven't actually seen my website yet as it still displays under construction no matter what I do but ill figure it out at some point.
Hey Nathan,
You got this. We are certain it will look great!
DJ
Customer Advocate at Web.com
She knows her stuff! Wow. I have called support several times in the last week or so with the exact same issue and i kept getting bumped around.
She solved my problem quickly doing something no one else did when i called. I've been doing this stuff a long time and i can say she knows her stuff! Again wow, i appreciate people like her who are knowledgeable and help me get my job done efficiently.
Hey Paul,
Thank you for your amazing review!
DJ
Customer Advocate at Web.com
The lady that Helped me with very patient and understanding as it was difficult for me to maneuver.
Hey Sandi,
That's great. Thank you for your review!
DJ
Customer Advocate at Web.com
I sent this email to CEO Sharon Rowlands - let's see if she responds - to date, she never has:
Well, I finally got someone who helped in under 2 minutes so now I know what to do if it ever happens again. So should Support, chat, MTS, & all employees. For an iPhone: in Safari enter mail.domainname.com/ios. That takes you to a screen where you enter your email address, then your password & voila, the profile is in your settings to install. After 2+ years and maybe 40 folks I have communicated with I lucked out with 2 – one about a week, the other a few hours ago that gave me this solution.
That's a 5% success rate, well, not even as good as the IRS.
Here are my questions for you to ponder:
1) WHY isn't this common solution known by more staff? – you see, I am loyal to a fault where probably most if not all customers faced with the issues I have encountered would have found an alternate provider and vented about Web.com in as many places as possible which is reputation damaging.
2) I was never made aware of the email migration so if I logged into webmail, I encountered an error. Luckily there is a workaround, BUT shouldn't customers be made aware of that. The last rep told me that I am in Group B so if I log in to Webmail that is what I should use until notified (hopefully) that I can go back to what I was using.
What do I want to tell you – train, train, train – I don't think my situation is unique.
Hey Richard,
It looks like we've been in touch. Thank you for your feedback!
DJ
Customer Advocate at Web.com
Each issue takes over 3 days to resolve, current issue has been pending for 11 days so far and it's still not resolved. Very difficult to pay for a website and cannot publish it due to provider issues which is causing my business to lose money everyday it's down and published. I've lost more money using web.com than I've paid or web.com
Hey Janelle,
That is not good. GIve us a call or chat so we can look into this.
DJ
Customer Advocate at Web
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Helga,
Thank you for your review on Erin!
DJ
Customer Advocate at Web.com