From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
After using a basic web.com template to design my website it is working one minute then not the next and provides the following error at bottom of this review.
Everytime I call no one and I mean one cares or can escalate to another department.
I believe it is a hosting issue not the basix template design I used to build and yes I have built other website before and never had a problem.
I wish I had never switched from sitebuilder also owned by web.com as they never had any issues ever.
An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.
If you are the system administrator of this resource then you should check the error log for details.
We have articles on troubleshooting issues like high CPU usage and large memory usage on our official blog site.
Faithfully yours, OpenResty.
Hey Brett,
We will have someone reach out soon!
DJ
Customer Advocate at Web.com
Web.com is just what we needed for a community website. It is very user friendly.
Hey Maria,
We are so glad to hear this!
DJ
Customer Advocate at Web.com
Excellent job with the team. Patient and courageous. Thanks
Hi Amadu,
Thank you for your review!
DJ
Customer Advocate at Web.com
I had a great time putting together my page and very friendly site to work with. I definitely would recommend.
Hey Ally,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Went ok, he said it would take 6-24 hours 4 days later it finally was fixed.
Hi Michelle,
Glad we could get that taken care of!
DJ
Customer Advocate at Web.com
I've been with this company for 12 years. Pay2playradio.ws was created by WEB.COM I'm 66 years old. I believe in web.com This is were you want to start your website At. They have everything you need to build you company business. I'm Aj Williams SMILE
Hey Andre,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
Whether online or over the phone Web.com representatives are excellent!
Hey Taylor,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Cost is a little too high for a small business that is just getting started.
Hi Roger,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
After contacting web.com on three separate occasions going back to August and being told the issue was resolved, I was finally able to work with a representative who was able to take the time and patience to understand the problem and resolve it. It took three phone calls and three hours previously only to find that nothing that was promised was accomplished. Ron R took the time to research notes and understand the issue while working with his team to make sure that my goal was finally resolved. Ron was calm, patient and professional throughout our conversation and is a tremendous asset to the company and customer service! Thank you again Ron!
Hey George,
Thank you for your review on Ron!
DJ
Customer Advocate at Web.com
After I experienced some problems your company regarding my domain name, your staff has made up for it by resolving the situation. Thank you
Hey Shante,
Thank you for your review!
DJ
Customer Advocate at Web.com
Kathy C. Was most helpful and patient with me, as I am not very "tech savvy". She deserves a 5 Star rating for sure!
She spent a lot of time with me, helping organize information for my new site.
Hey Steve,
Thank you for letting us know how well Kathy did!
DJ
Customer Advocate at Web.com
I am pleased with the help I received. Not sure if the charge is coming off, but I feel confidant that it will, because the rep made me feel assured that they were doing all they can to help the problem. Nice energy and good customer service skills.
Hey Olivia,
If things don't end up how they should give us another call and we will make it right!
DJ
Customer Advocate at Web.com
Very poor customer service. There is no follow up by anyone.
Hey Chester,
Don't worry. You will definitely hear from us!
DJ
Customer Advocate at Web.com
My first call in about my problem, was answered by a young lady that had a hard time understanding what my problem was. Where she was located was also VERY noisy and we were cut off. I recalled and got a wonderful lady by the name of Lovely. She was very clear over the phone and NO background chatter. I explained my problem and she got right to the heart of it. She was VERY patient with me working on various ideas to get my password problem fixed. She NEVER got frustrated with me and we got the problem solved.
If you give out gold stars to your people that do good work, Lovely should get 5 gold stars for her excellent work. She was a pleasure to talk to and again she really knew her "stuff", something not seen very often these days. Thanks again Lovely, you are the best.
Hey John,
Thank you for your amazing review of Lovely!
DJ
Customer Advocate at Web.com
The customer service representative was very knowledgeable and helpful every step of the way. She really helped a ton.
Hey Kevin,
You are most welcome sir. Thank YOU for your review!
DJ
Customer Advocate at Web.com
My experience today with Mr. Philip was very grateful, he's polite, good explanation and good listener, I hope the same customer service will continue always thanks
Professor Ndoulah
Hey there,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I truly appreciate the help Ike D gave to me today. He was kind, considerate, knowledgeable, and patient. He was fantastic
Hey Leon,
Thank you for telling us about Ike's service!
DJ
Customer Advocate at Web.com
Enrica B. Provided exceptional assistance in explaining and walking through step by step of what could have been a complicated process.
Hey Larry,
Thank you for your kind review on Enrica!
DJ
Customer Advocate at Web.com
While checking up on my Web.com site, built with their online tools, I noticed a spam header had been injected into the code. I could not remove it. I called Web.com support, gave them my identification, told them the issue, and the issue was resolved within 20 minutes, while I was still on the line. Have your account number and your phone with you--they may text you as an added level of security.
Good job!
Jo
Hey Jo,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Neki,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com