From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
It is difficult to reach tech support. Prices quoted for services are not consistent. Notifications are poor. One of my websites was taken down with minimal notifications.
Its been a pain in the $#*! trying to get my facebook page linked to my website. Instagram was easy.
Hey Dean,
Give us a call or chat and we will try to help.
DJ
Customer Advocate at Web.com
They do not answer you on time and my page not then yet still waiting for respond
Hey Najib,
We do respond. It just may take some time. Give us a call or chat for more assistance.
DJ
Customer Advocate at Web.com
The company is nice, the employeess are superb however more guidance needed to make users lives easier, users do not need end up with cancer on order to publish 1 web site
Hey Fuad,
Thank you for your lovely feedback!
DJ
Customer Advocate at Web.com
You Customer Support Representative, Lady, was very helpful. I was unable to log in through Web.com and she gave me an alternative URL myaccount.Web.com, which recognized my sign in. Lady also answered questions I had about my DNS Records and NameServers. She was very helpful in explaining what these are.
Hey Jil,
Thank you for your review on our customer service!
DJ
Customer Advocate at Web.com
Mina walked me all the way through. She was patient, supportive and kind. Could not have done it without her. Now I can go out and try to save the world.
Hey Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com
It's been 2 months and my website is still not all the way in tact.
Hey Demeatrice,
Give us a call or chat and we can get that fixed!
DJ
Customer Advocate at Web.com
I've had this website for years with the goal of using it for a career change. Of course, once I finally choose to edit it, I can't sign in and access it... Ron to the rescue! He was very helpful in assisting me with getting my credentials in order while also sharing information to help me save money. He went above and beyond during our conversation today and it was greatly appreciated. Thanks again, Ron!
Hey Audreena,
Thank you for your review! We really appreciate it!
DJ
Customer Advocate at Web.com
I love my experience thus far. Once I watched a video or two everything was pretty easy to do.
Hey Annetta,
Thank you for your review!
DJ
Customer Advocate at Web.com
My encounter today with the particular representative was pleasant cordial and she was very knowledgeable 10 years ago the company had much better customer service and that is why I stayed with this company for at least 15 years. I have decided to leave because I was not getting answers to the questions that I asked or I was asked to pay extra money to get the answers two very fundamental questions. I hope this improves for the the customers going forward
Hey Samuel,
Thank you for your review!
DJ
Customer Advocate at Web.com
I like the website builder so far, but I don't like how layouts autochange some things you manually change back to fit the size
Hey Jaime,
Thank you for your feedback.
DJ
Customer Advocate at Web.com
We were unable to get into our account after the update and ready to be on the phone for hours. To our surprise the phone was picked up right away and we were connected to the right person within a reasonable time who helped us solve our problem. We were very grateful that it was handled quickly and efficiently. Thank you.
Hey Yvonne,
You are most welcome. Thank YOU for your lovely review!
DJ
Customer Advocate at Web.com
There were several calls made one morning to the support team helping me with my website modifications. They were patient (even calmed me down), professional and knowledgeable. Justin was one name that comes to mind who was particularly helpful. I do believe that Web.com actually believes in exceptional customer service.
Hi Joan,
We just love giving great customer service. Thank you for your review!
DJ
Customer Advocate at Web.com
Very helpful, courteous, knowledgeable, and eager to assist in anyway possible to resolve my issue
Hi Jennene,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
As being in the Customer Service industry, I had a very pleasant experience. The phone was answered right away and she helped me thru everything I needed.
Hey Mary,
That is awesome. Thank you for your review!
DJ
Customer Advocate at Web.com
Still trying to get used to the tools, I want to take my time with this as it is primarily an art site
Hey Cheryl,
You will get used to it!
DJ
Customer Advocate at Web.com
Customer Service Rep was quick to respond to my phone call, was professional and knowledgeable and was able to solve my problem in a relatively short amount of time. My reason for staying with this company is based upon my experience with their customer service personnel.
Hey Ronald,
Thank you for your review!
DJ
Customer Advocate at Web.com
WE WERE INFORMED THAT OUR NON SECURE WEBSITE NEEDED TO BE REBUILT. I WAS TOLD THAT AFTER IT WAS REBUILT TO CALL BACK IN AND HAVE IT REPLACE THE OLD SITE. TWO DAYS LATER, AND AT LEAST 6 CUSTOMER SERVICE REPS, I STILL DON'T KNOW IF IT WILL WORK. YOUR COMPANY HAS WAY TOO MANY PHONE NUMBER, TOO MANY REPS THAT ARE TOO HARD TO UNDERSTAND OR PUT YOU ON HOLD FOREVER. THIS LAST REP WAS VERY HELPFUL, BUT IT STILL TOOK OVER AN HOUR TO TRY AND GET THIS ISSUE RESOLVED. YOU REALLY NEED TO STREAMLINE YOUR SERVICES. IT WOULD BE HELPFUL TO CUSTOMER TO HAVE A DIRECT LINE TO THE REP THAT WAS HELPING CLIENT WITH ISSUE.
Hey Yvonne,
We would love to get this taken care of. Please send us an email at reputation@newfold.com and we will be happy to help!
DJ
Customer Advocate at Web.com
Megan is amazing at her job she is patient talented and so nice I feel like it was fate that brought me to your company and such an awesome site manager I cannot wait to get this off the ground give that girl a raise she deserves it
Hey Lesa,
We will make sure to recognize Megan! Thank you for your review!
DJ
Customer Advocate at Web.com
You guys don't know what you're doing. How hard is it to set up an email? I purchased a business domain (*******@calsal.org) and you can't set it up for some reason. It's been 8 days. Almost 200 hours later. I was promised a callback every single day and no one has called me back. I have asked for a supervisor the last 4 days of calling and no one has ever gotten me a supervisor on the phone. ALl your scripting is 24-48 hours... One rep (Nate) told me to call Google because it's Google Workspace. Then another rep (Jeff) said the person who setup the email original put in the wrong DNS number and all the reps I've have spoken to didn't cath that. I also had another rep say it's probably not working because there are two MX records and they deleted one. Each time I call they say they did something different and they are SUUUUUURE it will work in 4 hours no later than 24-48 hours. NOTHING has worked. We have elections in 2.5 weeks and we planned on 3.5 weeks of marketing and it is required to use a domain email. Now we can not work and it's been deleted for over a week!
Hey Deborah,
That is no good. We definitely know how to set up email. If this is still an issue, email us at reputation@newfold.com and we will be more than happy to help!
DJ
Customer Advocate at Web.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Linda,
Give us a call or chat. We can get that fixed.
DJ
Customer Advocate at Web.com