Web.com

I have been having a hard time connecting the donate button to my paypal account. Someone tried to help me via chat but its not working. It would be helpful if I could actually speak to someone over the phone.

When I originally called the customer service agent advised me that my website page would be transferred over from shopify. I spoke with another agent today who was rude and condescending stating that is was up to me as the customer to be aware of what package I was buying. I already told him that I was advised that based on the package I received, my website would be brought over. I am now having to spend time building another website with a very difficult program that doesn't accept jpeg files for product listings and gallery photos

I purchased service from Dotster 12 days before the acquisition by web.com was final and once it was, my site was no longer working and I was told that I needed to purchase web.com service because the dotster service was no longer supported. The product should have never been sold to me. Needless to say, I have not been able to access my full service since and have been forced to find hosting elsewhere.

I am a 9-year customer of Web.com. (My monthly fee is $33.) I have enjoyed the stability and reliability of the service up until this year. Over the past few months, the downtime has become increasingly more frequent, and the duration of each occurrence seems to get longer. The problem has consistently been described as "there is a problem with one of our servers. The team is working to resolve it. There is no ETA." Within the past week, I have had three occurrences of this issue.

There wasn't a lot of guidance on how to set/connect certain things. Plus, in order to even set up a site, it cost extra. I think having a video that gives the rundown of the process before purchasing would be convenient.

I visited the website just to browse, and they got my number and called me to answer some general questions I had... but before I knew it, my general questions ended up the creation of my whole idea 4 hours later. All on the fly. The consultant had the creative knowledge to get inside your head and help me design what I want. Without that first phone call, today I would have nothing. Months of thinking about my idea translated to actual business creation. Wow.

Website builder is slower than expected in trying to revise a template and rather limited in placement options in trying to layout our new website. Admittedly this is my first day working with it so perhaps things will improve as I get more experience with it.
Mark T.
Event Manager

Web.com owes me months of refunds. I had cancelled months ago, never even made a website because it was not user friendly. I have done the online chat and thought everything was cancelled and noted I was still getting charged so called and was assured it was cancelled and I just saw that once again have been charged. They refunded me for about 2 months (not full amount) I'm out a couple of hundred dollars at this point and who knows if it is actually cancelled this third time of trying to cancel. Very frustrating.

Had server issues on this hosting from the first day. As a designer, I have worked with a number of hosting companies and customer service agents. This company doesn't read well (never addressed the issue) and never resolved the problem and errors after 4 weeks of resetting everything a number of times. Then, had the audacity to charge the owner to install her Wordpress site since I was unable to log in to the admin due to their server issues. To date, it still isn't working.

Which side is extremely difficult for someone who has no ability to use the web with any confidence. It's just too hard to figure out and too expensive for someone who would just like to be able to show their friends a website. I don't understand why you don't do monthly installments that are reasonable or why you have to have all the money upfront. It just sucks..

I paid $1500 up front to have my company's existing website converted to mobile friendly and hosting transferred to their server. Web.com was a nightmare to deal with from the very beginning. Their customer service is absolutely terrible and a nightmare to deal with. Web.com did not deliver what they were hired to do and wasted hours of my time. Their web developer, Melissa Carpenter blew off our initial appointment and Web.com neglected to contact me to reschedule. I have wasted countless hours on the phone with their customer service reps attempting to get my website back online. A week later and my company's website is still offline. It took 8 days for web.com to provide a piece of $#*! of a draft of the website could have been designed by a seven year old. They clearly are incapable of listening to their customers and are not capable of following instructions. They wasted too much of my time and money.

I have been with Register.com,. Now web.com, for over 10 years. I recently decided to update my site. I found both the sales agent and the new account consulting team to be knowledgeable and helpful in getting me the services that will maximize my reach to customers at the lowest cost. They were patient in explaining options and offering recommendations. My only difficulty was in getting back to the design team member that I originally worked with. All calls go to a general number that means you may have to repeat yourself to a new team member each time.