Web.com

After a rather bad experience with a small company and then having no site for a few months I was so relieved to meet with Robert and Erin to discuss my website. They gave me the confidence I needed to build the darn thing on my own (with LOTS of their help) and take control of my little company. The depth and breadth of their knowledge and ability is impressive. I'd do it all again but must move into the future! Thanks you two!

Our security certificate which was purchased in December doesn't appear to be linked and working for our updated web site. ttrco.com

Shows "not secure" and it appears web.com has failed to complete the verification process, which is frustrating for a customer, since 1996 approximately.

Not intuitive. Hours and hours with very little to show. Trying to do anything outside the cookie cutter fill in the blank is frustrating. However, last time I had someone do my site for me and that was frustrating, as well, I had to pass any edits through them. I hope as I work with this it will get better. I have yet to find anything actually helpful from their help, though!

I paid $60 to set up an online store. It was my first time doing so, so it took me a month to build it and then after FINALLY finishing it... I get a notification that my site needs renewed due to expiration? Which apparently costs $40?!?!? I am so glad that I just paid $60 and wasted a month of my time completing something that is now unusable. I dont have another 40 bucks to go and drop on anything extra right now. My goal was obviously to get some income flowing in by selling things on my website... but thats apparently not going to happen.

I like the secure two factor authentication for logging in. However, Adding, sizing, moving content on the website depending on your business model can be a beast. It works but it is complicated and could be made easier with a few more content controls.

Advertised 1.95 for a month of website/domain service. I never agreed to auto renew, but they were doing it. I signed up for 1 month to try it. They kept billing for service@ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn't checked my it. I figured it was no longer up, because I only paid for the 1 month. This went on for 7 months. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

Go through and read the response of "Executive Support" and you will see the bull$#*! for yourself. First of all, you say that most customers like an "introductory promotion price to try the product." In any other instance, try means that I use the service, decide whether I like or not and then commit to the service. What you fail to tell people is that they are locked to a non-contract, contract, because they "verbally agreed to the service." Little do they know that the product the sales rep sells is not the product they will get but a knock off version. THEN when reaching out to a supervisor, one is never available. But no worries, THANKFULLY executive support is on hand to cut and paste a generic response to every 1 star rating given to your company. Good job. You nailed it. All my worries are at ease...

Web.com was supposed to generate us new business and they projected us 8-15 new leads a month for their very hefty fee. We got two actual leads in the system, but that was it. We asked if we could receive a refund of something and they said NO WAY! They don't stand behind their sorry promises. Don't waste your time or money!