Web.comReviews 4,020

Marty was excellent from start to finish! Our time on the phone was lengthy because he really took his time and spoke to me and my co-Owner about our information and full details for our website. He was patient, kind, and thorough. I didn't feel rushed with Marty, and I felt that I could easily give him all the details needed to build an awesome website! Some agents have made me feel rushed and it left me to just figure things out in my own, or hopefully get another representative. Marty was excellent and I would recommend him to anyone looking to build a website... hopefully they will be lucky enough to get transferred to him. I'm sure glad I was!

We signed up for 3 months of service with web.com believing they would provide 9-15 new leads per month. After agreeing, another rep called to get permission to get into our google business page which I presumed was so that they could create ads. Our google page was already getting 29 hits per month so was doing good for us. Instead of running any ads of their own, their team went into our google page, eliminated our phone number and put on their own fake number that rings through to our real one, eliminated our real website and put on their own fake website, and then pretends as if its work has generated some leads for us. When I saw they did this, I put back our data on our google page and emailed customer service. "Lee" a team member called, apologized, explained that they didn't need to do that in order to provide us with service, and I figured it was fine. Come a couple of days later and we start getting "leads" so I thought, "oh good, they are doing something" so I log into my google page, just to be sure and once again, their "team" has went into my google page and eliminated my phone number and my website AGAIN! I can see that not one dollar of my nearly three thousand has went to them making any sort of ad that people might see. This company is either fraudulent or incompetent. I definitely will not use them at all once my three months expires.

As an initial interview, this was a little rough. I'll wait to see how this works.
Just a note, small businesses come to you with a basic concept in mind, but may not really know what they want. Having data and content and graphics may not be in the bag yet, just an idea. We depend on your expertise and creativity to provide a framework to work in. I got a little frustrated with the 1 1/2-hour barrage of questions for which I really don't have answers to. If I had to say well, is there a site that you really like in how it is laid out and functions, I would say well yes; we really like how http://www.onefederalsolution.com/ looks and feels. Can we do something like this based on what we current have.
We know the website we currently use is not much and don't need to be told what is wrong with it, that is why we are coming to you to for help. Heck, if it was neat and fancy, we would not have bothered.

We signed up at the beginning of June for a very targeted SEO. The first call the guy called my cell phone (not the business) and was a no show. He then put up a mirror website with the wrong domain and company name. Finally got a wonderful rep who got it all straightened out... but promised the contract would not start until the site was up... guess what?... was auto-billed back to the wrong date. They do not assign you a rep with an extension or personal email. You must go through there mass of people in hopes of a return call or email. Last follow-up, the rep AGAIN was a no-show for our scheduled meeting time. In 3 months I have only received 2 calls pertaining to the business. There were another 19 who were junk calls - wrong numbers, wrong cities, etc. Wasted an enormous amount of my time and money. I am asking for every penny of it back and have disputed the charges on my credit card. BEWARE!

I paid $1500 up front to have my company's existing website converted to mobile friendly and hosting transferred to their server. Web.com was a nightmare to deal with from the very beginning. Their customer service is absolutely terrible and a nightmare to deal with. Web.com did not deliver what they were hired to do and wasted hours of my time. Their web developer, Melissa Carpenter blew off our initial appointment and Web.com neglected to contact me to reschedule. I have wasted countless hours on the phone with their customer service reps attempting to get my website back online. A week later and my company's website is still offline. It took 8 days for web.com to provide a piece of $#*! of a draft of the website could have been designed by a seven year old. They clearly are incapable of listening to their customers and are not capable of following instructions. They wasted too much of my time and money.