Jennifer S.

We signed up for 3 months of service with web.com believing they would provide 9-15 new leads per month. After agreeing, another rep called to get permission to get into our google business page which I presumed was so that they could create ads. Our google page was already getting 29 hits per month so was doing good for us. Instead of running any ads of their own, their team went into our google page, eliminated our phone number and put on their own fake number that rings through to our real one, eliminated our real website and put on their own fake website, and then pretends as if its work has generated some leads for us. When I saw they did this, I put back our data on our google page and emailed customer service. "Lee" a team member called, apologized, explained that they didn't need to do that in order to provide us with service, and I figured it was fine. Come a couple of days later and we start getting "leads" so I thought, "oh good, they are doing something" so I log into my google page, just to be sure and once again, their "team" has went into my google page and eliminated my phone number and my website AGAIN! I can see that not one dollar of my nearly three thousand has went to them making any sort of ad that people might see. This company is either fraudulent or incompetent. I definitely will not use them at all once my three months expires.