About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
This review is about the customer service provided to me by KF. He was professional, thorough, courteous and kind. My sessions with KF spanned two days due to my schedule, and the second day was dotted with a series of dropped phone calls that were the result of passing through "no service" areas while on Amtrak. KF politely called me back after each disconnection. He never exhibited even a bit of frustration. He asked the right questions and gathered information to build my website. If the rest of the team is like KF, I know that my company's website will surpass my expectations.
I spoke with Kyle in depth about the needs of my small business website. He really understood what I was looking for and did everything possible to make sure that the design team understands what I need. In addition, the product offerings are all inclusive which helps small businesses!
I am amazed at just how friendly and courteous Web.com staff are. In this day in time when it seems everyone has a chip on their shoulder these people have such a genuine desire to help you create your best product. They are knowledgeale and just down right friendly. I can't wait to see their creation for my website but I truly appreciate their gentle and knowledgeable direction.
Most business's that want your business tend to treat you good to get your money,
However a great business is following up and finding out how you are doing, thanking
You for becoming involved with or without a purchase. One never knows when an interested party may turn around 360 degrees and delve into what you are all about.
Timing plays a pertant role in people's lives. Therefore, Thank you for being Great!
Bryce and Robin were both terrific to work with and made me feel like they really cared about my site personally. Bryce helped be to choose a product that fit my business and Robin set about gathering information about my existing website with another company so it could be refined with Web.com at a less expensive price.
I am owed £200. All requests for a refund, which I am legally owed have been dismissed over the phone and in emails. You have not delivered the product I paid for. You wasted my time for 5 weeks during which I called and left countless messages, had frustrating conversations and sent email endless updates which have all been ignored.
I want to be clear, this is THEFT.
DO NOT USE THIS COMPANY. They are bizarrely incompetent and I have had the most horrific experience. It's been 5 weeks and I still don't have a website. The first draft they produced was poor and it took them ages to produce it and when I tried to get the modifications done - well it's been 3 weeks and I still have nothing. They asked me to fill out a modification form, which I did and then I found out a week and a half later, they didn't get it. The launch of my business relies heavily on the website so I was very concerned. The business development person who signed me on put me through to a customer service person who ignored most of my emails. Was condescending, kept sending me a link to the same registration form that did not work. Told me she sent my modifications directly to the web team (and didn't), wouldn't agree to rush the changes through to make up for how severely my business has now been compromised. It's now been 5 days and I still have nothing. I asked to work with someone else, who again ignored my changes. I sent her lots of emails this Tuesday and Wednesday, when I called her Wednesday afternoon, she was confused and said that she did not pass my changes on because I hadn't filled out the modification form, even though they were the ones who told me to send them all the changes. She was also confused about the instructions. She was not reading the emails I sent and I had the same experience with the 3rd girl who was a customer service rep but was the one who took over yesterday. With all 3 reps, I copied and pasted all the changes in one email. Re forwarded everything to all 3 reps and included the business development person in the email. None of them made the changes, read the emails, bothered to get back in touch. I have had to send 16 emails this week and been the one to call and chase them. They said that they reached out to me and they didn't. When I finally got the 3rd customer rep on the line yesterday, she made a big deal about working on the website herself (I paid and the agreement was to have a professional web designer design the site for £450) she made it seem like she was doing me a favor. Had not read any of my emails, I kept walking out of meetings to explain everything to her. When I brought up the big, specific changes, she was confused. She hadn't been listening on top of reading emails. She made a point to send the link she had been so laboriously working on for the past 2 hours. She had replaced one picture on the homepage (the wrong picture) and that was it. I cannot explain what a nightmare this has been. I have been so stressed and had to deal with such morbid incompetency. This is not a professional company and I don't understand, give the gravity of my situation, how anyone could have had a good experience with them. Don't put yourself through what I had to go through. Stay away.
This is my third web site I am building with web.com in 2 months, having built web site with at least 3 other companies over the years. Everyone you talk to speaks good English, understand the questions and issues. Kayla was no exception. She did a great job interviewing me and we had fun doing it. She had great insight as to what we had to offer, and if she was following a script, it didn't sound like it. Loved working with her and recommend her highly to others. If there were 6 stars I would give them all. Ed
Stay away from this Web.com... nice workers, but service is such a scam... they set up services that can not be cancelled. I'm being charged over $300.00 a month and was told the only way to get out was to pay the remaining months upfront... needless to say I do not have that kind of money... if only I knew before hand and now I am stuck for 5 more months! Money thrown away.
I must say that Erin had a great deal of patience. She went above and beyond in helping me understand everything from a to Z without leaving any thing out. Being as though I facilitate a nonprofit I know about customer service and I know how youre supposed to treat people. Hands-down this has been the best experience that I have had with any company I would have to say in years
All my questions were answered with attention to detail, and knowledge of products. I was transferred quickly and accurately to appropriate persons to answer each question I had so that the right department would be managing each of my needs. Very detail oriented and explanatory. Looking forward to seeing the result.
This website is not what I started off thinking I needed but after speaking w Robin and another Sales representative I was able to select a product that fit my growing company's needs. I hope to see great results and gain the clientele as discussed.
Amazing! I have never been so pleased with online service. My representative was attentive, intuitive and kind,
I can't say enough in respects to the level of service that I received from the representative who assisted me in developing a 1st class webpage... cudo's
The organization is still working on my organic listings, but that takes a while. Overall very happy, working at a 600% return on investment first month.
I was pleasantly surprised by the ease and professionalism of the web development experience. Thanks.
Dave P
Great service and product! It is pricey, but after 1 month I do believe that it is worth the price. I am using the Leadstream product.
Extensive work by the intake person. Impressed with the ease of material submission (e.g. Docs, images) for rebuilding my webpage into a website. Looking forward to the SEO and monthly updates to follow.
I am not website sauvy. I just knew my old website was being held hostage by another host wanting to charge me 300.00 per hour to fix it. Web.com customer service reps walked me through the process, explained everything to me and set me up with a new plan for a functioning website built for the platforms on the web today. The price was more than affordable and I will own my website. No more being held hostage. Thank you web.com
I've been very pleased with the staff web dot com so far. They are motivated, seem to be very in tune with how to promote my business and flexible in their approach. They've made several changes that I requested with complete ease and are not shy about expressing an opinion.
Their customer service is excellent! Thus far we have not had any issues so far. We were told that our call volume would increase between 52-74 win on one month, well we exceeded and received 83 calls total with in one month. Kim, Sherry, Walter and other Web.com representatives have been very attentive and have answered all questions we have had. Lead Stream is very user friendly and one thing I really like about it is that any missed opportunity we have, we can call them right back. We receive an email as soon as a call is made as well as it always being available on Lead stream. So far all that was promised for our company has been true. Our website has improved tremendously focusing on services we offer, it took most of my marketing work away. Thank you all at web.com you guys are lifesavers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members