From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Not being very computer savy web.com made it very easy to discuss our business and what we would like in our website. Would highly recommend for small or start up businesses.
I have every confidence that starting out with web.com is the way to maximize the potential for my business. While also having every confidence they will get me to the point where I can do it on my own. Perfect! Braelan was excellent!
Very, very pleased with Chandler J! She is very articulate, very professional and very easy to work with. Every company should have a Chandler J!
Web.com / Leadstream is a pretty good source for generating leads for your type of business. These leads actually turn in to paying customers for your company services or products! The more you work with them on the lead quality, the more accurate the leads become. This will move you closer to your ideal customer audience. As well as increasing your conversion rate!
Outstanding rep-she did a great job!
She took the time to explain the process nd helped me every step of the way
I've thought for several year's business woyk d benefit with a website so for 2018 i made this my top priority and logged on web.com.As I was filling out a request for someone to return my call I received a chat from one of their team members who helped me immediately, and answered several questions for me! I told her to please call me back on Wednesday at 10 am, which she did right on tbe dot, I knew right then this was tbe website buikder fir me! After going over a few important key questions she transferred me to another team remember Robin who took down information about my business and asked me more key points to help the actual design team! I'm so excited to see just what they come up with. I feel very confident that our company and web.com will have a very successful working relationship and theirs no limit for our business, to sky rock!
Thank you web.com we're very excited about the future!
Andrea Tate our Web Consultant was great and very professional. She provided excellent customer service and was very helpful. Thanks again for your time.
Samantha Starett, Account Manager was very good in answering our questions and making sure we understood the process. She made several suggestions in how we can improve the services and minimized unwanted calls.
Very energetic and nice... Maria took her time and asked alot of question regarding my business. She gave her suggestion and made sure I understood the process.
They contacted me at just the right time. I was in the process of creating my website myself and was really stressed out about how much time it was likely to take and the degree to which it would require skills and abilities that don't exactly fall within my list of strengths. Right now. I am thrilled that they are relieving me of having to develop the initial draft. Hopefully, I will be happy with it. I have generally found it easier to edit and improve a work product than to create it from scratch. I am also happy that I don't have to spend thousands of dollars upfront for the service.
I have used Web.com for over 10 years and have had great success with them. It was money well spent,
First of all I paid $150 per month with a 12 month contract to have them build, host and manage my website. I never got any hits while they were managing it. The design is pretty good but not supreme. They sold it to me because I was trying to build it myself and was having difficulty since I have never built a website and do not have a lot of time to learn how to do it. While they were managing it, I was able to use a site builder to make simple edits or they could do it for me. They told me that I could learn how to do it for the year and then take it over myself at the end. They did not tell me that when I took it over at the end of the contract period that I would no longer be able to use a site builder to edit it. I am still paying for hosting and it shows that I have access to a site builder but I was told that I can't use it to edit my site. What a scam! They want me to pay $50 every time I want something changed. I can't even figure out how to get into the HTML to make changes let alone how to actually make the changes. Ugh! What a waste of time and money. So regretting using them. Trying to figure out if I can upload it to a different site builder and change to a different hosting company.
Hey Tara - sounds like you're having a rough time making changes to your site! Would you mind providing us some more information about your account so we can get you some help?^MB
The staff did a great job of asking and answering questions for my website. I built about a quarter of my site before I realized I couldn't do the necessary work. The staff reviewed the current site and asked what to keep. They answered my questions about the look and feel of the site. What they did not do, was to make sure I could get into 'sitechanges.web.com'. So, I have a bunch of information, I need to upload, but the site won't let me. I tried calling support, but they are closed on Sundays.
It was a pleasure to speak with Marty today to create a website for me for my art and book business. He was patient and very helpful in understanding the concept that I wanted to convey to my children's book audience.
Im excited to be a part of web.com, the representative was patient and througough the process. Im hoping business picks up
Teresa was very helpful and attentive in this first step of setting up the web site. She completely understood the concept and came up with good language to describe it.
I had Robin L and she was great. Explained quite a number of things that were very useful to our web site and overall ratings. Looking forward to seeing the finished product soon. Thanks!
Thank you very much for helping me put my web site together. Andrea made the possess easy enjoyable,
Thanks again H
We had Ryan and he was AWESOME! Very personable and a fun time was had by all! We were on the phone for at least two hours getting our thoughts and ideas into this website. We would recommend Ryan to anyone who wants to build or rebuild a website.
Maria was great at explaining everything along the way! Great listener and was able to answer questions spot on!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Shawn - we'd like to hear more about your site! Would you mind private messaging us your domain so we can take a look?^MB