From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
This company literally gets you hyped up and once you make a payment they don't care! Spoke to Emma Groom today about renewing my contract. She was so rude and disrespectful when I tried to explain why I didn't want to renew my contract, she told me that I'd never understand how SEO works and if I tried to learn I will still never understand. I was then told from an ex employee of this company that all they really do is add your company to different directories, which you can do buy yourself for free. Be smart people! They charged me £300 for the whole year. Callum and Emma claimed this would get me more customers through SEO but when you think smart and break it down, the £300 I paid for the year was not going towards the 'SEO specialists' because that would only work out for them getting:
Annual £300.00
Monthly £25.00
Weekly £5.77
Daily £1.15
Hourly £0.14
Which is clearly lies as SEO specialists get paid a lot more. The truth is that they have no SEO specialists etc, all lies. All you are essentially paying for is to be on their database. The ex employee then told me they don't even do SEO... they also use 'scare tactics' to pressure customers into paying i. E 'your website will be taken down from google if you don't renew your contract'. Emma was clearly attempting to 'scare' me but obviously failed hence why she hung up on me. It all seems like a big scam to be honest... so done with this company. Seriously consider sending your staff on a customer service training course.
You go to web.com join company, get phone call, they were very helpful from the first call to the last call. Robin was the last one I talked to and is very impressionable and helpful. Never condescending. She new what I wanted and she got it done for me. If you need a website for your company let them do it even if you think you know what to do. I am very happy and am looking forward to seeing what they did for me.
Web.com was very helpful and provided clear and complete instructions every step of the way in gaining the information necessary to get me started.
I was extremely pleased with the service provided to me today. I am looking forward to seeing the completed website.
Both Stevie and Maria were extremely knowledgeable and helpful in starting my website. Both very personable and fun to work with.
Teresa provide extremely professional and knowledgeable service and valuable experience. She walked through each step of my website needs step by step ensuring i get the best site possible. I advise to go to web.com first, do not waste time or money building the wrong site, web.com will do it right the first time.
I bought professional email services from web.com. With no prior notice my email was canceled. Upon requesting an authorization code for transfer I was told that every associate with permissions to do such a thing were gone for the day. Using the online system I was instructed to wait for a code for 3 to 4 days. Without my email in place I am missing out on business and the loss of my professional email reflects poorly upon my business. While using their email services I experienced loss of service, emails did not send, and emails did not receive. This company doesn't care about its customers and their product was unreliable. I will never use them again.
Hey Jared - we're sorry to hear you had such a frustrating experience. We'd like to hear more about your experience, would you mind sending us some details regarding the product you purchased? You can email me directly at mbenson@web.com, and I'd be happy to listen.^MB
Great talking and working with her... she was very hrlpfull and ez to work with. The help and insight was great. I would tell all me friends about the 3.5 hrs she spent making my site become great
My experience with Web.com was incredibly thorough. They ask good questions to get you going and provide useful information to them. They are good for getting started when you really have no idea where to start.
Hello, my name is Kathleen, and I am a very satisfied customer thus far! Kyle F. Was the gentleman that helped me. Kyle was a very nice person, very kind, and a very knowledgeable agent. He actually was all-around just great!
Thank you so much Kyle, you helped me even more so in being happy that I made this great decision in getting a Website for our Ministry, and Facebook to help us reach out further to help others! God bless you, and continue to be the very nice person you are, you were very professional! Thank you so much! God bless!:-)
Chris was very knowledgeable and patient through the entire process. He answered all my questions. Thorough and friendly service.
I had a do it yourself web site with Web.com and made the mistake of allowing them to build a site for me at $ 144.95 per month. The site they built looked like it was built by 3rd graders! Web.com sales people make all types of promises but dont deliver on any of them! Customer service and their billing department provides the worst service I have ever experienced!
I felt the interviewer was keenly interested in both my business concept and me as the person behind the project. I feel confident that the website will reflect my philosophy and goals.
They take the time to explain the process to you and make sure you understand every detail and try to visions your goals and what your trying to accomplish with your business! Im excited to see the finnal products..
We initially contacted Dan B. To try and recover an old website. He was extremely professional in his attempts to do this for us. When we discovered that we could not recover the old website (our fault not his) we were informed they could rebuild for us and given pricing options that were extremely competitive (I did due diligence and discovered they were very affordable relative to the market). Dan passed me on to a customer service rep, Rachel, who went out of her way to help me given my lack of understanding of what I was doing. She allowed me some extra time to get things prepared for her outside of the usual scope of how they work and even made sure she was available when I needed it to take care of our launch. So far I am extremely pleased with my experience.
Thank you so much for what you have done... its beautiful... wonderful... you were great
I am so thankful
I want to acknowledge Arthur H. & Kayla A. For their outstanding customer service acumen. The two of them exemplify how servicing customers should be; Knowledgeable, Professional, Personable, Courteous & Friendly... Thanks Guys!
Here's what I got: Lots of info, answers to all my questions, options, professional advice.
What I didn't get: The hard sell with add-on after add-on after add-on.
Thanks, Leslie, Chris and Web.com!
I spent 3 very productive hours on the phone with my Web.com provider. He was extremely thorough, had excellent ideas and insights and provided me useful information how the service works and can improve my business. I highly recommend that others have all your information ready as they dig deep into your business to better serve the client.
She ( Ms. Trissa from Jacksonville, FL, USA) walked me through every steps, talked more than an hour and make it happened, which was above and beyond my expectation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rianna - we're happy to assist and see how we can make this right for you. Please contact me directly at mbenson@web.com and I'll look into your experience.^MB