Web.comReviews 4,020

Web. Com sales people talked a good game. I thought it was a great. I Signed up unfortunately. Customers I have dealt with in the past go online to contact me and web. Com counts that as a lead they generated. I get calls from neighbours who got my number off the internet and again web. Com thinks they are doing there job. I already had a website I liked which is way better than the one web. Com made for me. They scammed me out of almost $5000 and not one new lead did they generate. I tried to cancel and they say it's working even after listening to phone calls where people say they got from my truck or I have done work for them before. Anyway don't use this scam cuz that is all this is.

I was hesitant to sign up for web.com based on the example websites they were showing me. The salesperson gave me repeated assurances that they'd "go above and beyond" to make sure I was happy with the website representing my new business. They said, that they would work with me to make sure I was happy with the website. I believed them and paid for website and SEO for three months.
A few days later, I get a preview website. I was incredibly dismayed at the quality of the website. It looked like it took 10 minutes to put together.
The copy was just generic stuff, seemingly copy and pasted from whatever copy template they had lying around. They included the old "Experience you can trust!" headline at top. The pictures on the service pages had nothing to do with the services offered.
The location of my business was wrong.
Ok, fast forward to them "working with me". I had sent a lengthy email stating the changes I'd like for the site. Basically, no changes were made except swapping their pictures for the pictures I included in the email. But, even that was bad, because on the landing page photo, they cropped out the piece of equipment that represents what my business offers.
I get them on the phone, and they basically tell me that I'll never get the changes I requested. They also let me know that it's not really a website, it's a lead generation site. And that some people use it as their secondary site. I didn't believe I was signing up for that. I don't want my primary site to be someone else's secondary site.
So, less than a week in, I ask to cancel. Sure, I could cancel, but they'd still get to keep all the money I gave them. I asked if they can just keep the money for the website, return me money for the SEO. No, they say.
Can I speak to someone in a higher authority to explain the situation? No, they say.
So, I have no recourse. I feel scammed.

I had a good discussion talk with a member from web consulting team, It was about creating a new account with facebook fans, we had a enough time with the team representative, she was professional, apologetic, and patient with my presentation as the administrator of the company. I hope to see increase of clients, candidates with good talents. I hope to see whatever we discussed, be presented in a professional manner. As i promised, lets us work as a team in order to support companies to improve their production, create a good working environment and pay bills on time as we reach more number of talented candidates.

ROBIN LITTLE IS ONE OF THE MOST PROFESSIONAL PEOPLE I HAVE WORKED WITH. ITS REFRESHING WHEN U HAVE THE ASSURANCE THAT YOUR COMPANIES PROFILE AND IMAGE WHICH MEANS SO MUCH, IS IN THE HANDS OF A COMPETENT AND CAPABLE PERSON. THANKS AGAIN ROBIN. ALSO I WOULD LIKE TO MENTION STEVEN ANDREWS WHO GUIDED ME THRU EACH STEP WITH PATIENCE. I MUST SAY THAT U ARE VERY FORTUNATE TO HAVE THESE 2 INDIVIDUALS IN THE CAPACITY OF REPRESENTING YOUR COMPANY. I WISH I WAS SO LUCKY.

I signed up 6 weeks ago on a 3 month program at over $1,000.00 per month. I've received 3 or 4 clicks, all of which fail to produce a useful lead, let alone new business. The first day I agreed to to sign they spent 25% my monthly ad budget just to force through a quick lead (which was not useful). This was before I even had a set up meeting with their staff to define the leads I was interested in. When I log into my account management page I see that there is literally nothing there for me to manage, no mechanism to change my contact or billing information. I'm sure they don't want you having access to your billing information because they know you'll delete it. I can't get same day customer service in my introductory period without calling a generic phone number. They refuse to give you direct contact info for your assigned account manager. I can hardly imagine how bad it gets later. Stay away.

I call up Web.com to have a website built, first person on the line was Maurice M. He was ever helpful. Everything was explain to my understanding. Very nice man. Then I spoke with Kayla A. So nice very professional, both were representatives were. Kayla was patient and understanding. I love the fact I can make monthly payments on the account. However; I was told by Maurice M. That no charges will be deducted from my account until the website goes live. I called yesterday 2/9/18 and the money was charge to my account the same day.