About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
A++. I had DexMedia for over two years with a monthly cost of over $300 per month and not one hit, couldn't make small changes myself, customer service was terrible and process of editing was awfully horrendous. Web.com is awesome. I have two businesses with them now. Worth every dollar spent. Recommend highly!
I am very happy with my web.com experience. Like other small businesses I have attempted over the last decade to create a Internet presence in my community. As a small law office, I often felt overwhelmed by the development, rollout, business strategies necessary to create a successful website. Web.com's Lead Stream program had my website online within a few days. They told me that it would take 90 days to see a significant return on their platform. Since that time my web submissions and calls have steadily increased. My websites performance now mirrors a 45% upward angle in calls and submissions. The difference between web.com and other Internet platforms I have tried is there personal service. Reagan is my contact at web.com. She is helped me understand how to utilize web.com's marketing strategy to maximize my return on investment. She was able to explain what to look for and what is significant in examining performance and return on my advertising dollar. My website is been climbing at a 45° upward angle. Web.com has proven to me to be the best advertising money I've spent. I doubt without the personal approach employed by web.com and Reagan's help. If you are looking for an easy website platform to roll out and the personal service to back it up. I would recommend Web.com and Reagan!
Benham Sims
Attorney at Law
Louisville, KY *******
Julie was super nice and help me building my advertise very nice customer service thanks, she explained everything to me really clear and was really patience and friendly
She was very good, listened and took notes very well. She was helpful in giving me come back questions so I could think of more content for the site. She was very her good at job.
Reagan is my account representative for my Lead Stream Program. She is very attentive and asks excellent questions designed to meet objectives for marketing my law practice. She is proactive and a delight to work with. I am lucky to have Reagan as my account representative.
Lead stream is driving some calls. Erik Vicars was helpful in targeting my ad dollars.
Worth a try to see if it works for the cost involved.
The lady that spoke with me today. Made me feel comfortable an she made it easy to understand the question I was asked. I'm excited an thankful for web.com. I recommend everyone use them thank you again Web.com
Julie O was my web consultant and was terriffic. She was obviously prepared for our conversation and had done her homework. Her questions to me where thoughtful and well organized. Our conversation flowed in a very constructive manner. By the end of our conversation, I felt Julie had a real sense of our business and the tone we wanted for our website. She was detailed and meticulious. I am very pleased with web.com and exceptionally happy with the service and consideration provided by Julie O. She is a true professional.
Mrs. Erran and Mr. Terry hairy professional and courteous! Answered every question I asked. They also take your time to explain everything. They both deserve a pay raise
Just two weeks ago I transferred all but a few domains from Network Solutions to GoDaddy and made sure auto renew was not active. The two sites are working sites so had to prepare them.
Network Solutions said on the phone they would discount to keep me, close to matching GoDaddy. I said I would think about it.
They did not wait. They turned on auto-renew for five years and billed me $194!
I will charge this back on my credit card, report to BBB and report to Floridas attorney generals office of consumer affairs.
From what I read online they may have issues with the FTC and ICAAN. If possible people should report their business practices to all the proper authorities.
After 20 years of being their customer I plan to move everything and spend a great deal of time spreading the word.
Google other review sites, these guys are crooks.
I want to thank Robin for all of the help she gave me in setting up the first drafts of my new website and Facebook page. Robin seemed very knowledgeable and help me with the information that should make my new webpage a money maker. My first drafts are due in a couple of days and I will keep everyone informed on how it is going.
No jobs was generated after the first month, but I have to say that the staff did help in explaining every detail, after a walk through with Mark/Lead stream I am Looking forward for more calls that is going to generate business in the second month.
I was a little afraid about doing this because i'm not a good marketing they had good service was so nice and understanding of what I was trying to do
After 30 days in, we have been happy with the traffic to our new site and leads from Lead Stream and Web.com. It was a leap of faith in the beginning as I wasn't totally confident in the initial sales person we dealt with. However, the support staff and development team we have been working with have been very helpful, knowledgeable and experienced.
I hired web.com in January to improve Search engine optimization. A month later I contacted them to see why no one had contacted me and Biance says I have to have a code to activate my account. No one ever contacted me in the 3 months I told them I would give them a try. Then in July my CC is charged for another 3 months, still no contact from them. I am trying to get a credit back and they tell me that it is my responsility to contact them for consult each month. Bunch of BS. In the meantime I did hire a new company and they verified along with another company that my SEO had not infact improved at all! Very unhappy with this scam!
Hey Wendy - we're sorry to hear you had so much trouble setting your account up, please contact us via private message and we'll see how we can help!^MB
I was nervous regarding web advertising - bc it seemed as if it would be difficult to get my name as close to the top as possible, this far into the game. They were very knowledgeable, and have surpassed all my expectations. As stated above, the customer service response time is outstanding
Lead steam web.com and Mrs. Shelby was very helpful in my start up and training of how to use the web site
Julie O took her time to better understand my business. She patiently asked questions and answered anything I was unsure of.
Erin B was very helpful. I was very overwhelmed and she slowly took me through the process which I really aopreciated.
My experience to date with Web.com has been excellent. They consistently meet and exceed their commitments with a very high level of professionalism. Tamika has kindly helped me out on a few occasions in my early experience with Web.com and has been a pleasure to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tim! Did you call into support and explain the situation? Send us the email address associated with your account via private message and we'll see what we can do to help!^MB