About the Business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence. Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences. The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world. Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions. Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Julie was very pleasant and understanding. I felt at ease discussing my web site goals. I thought she was very helpful and explained everything well.
Wonderful & truly understanding to how i want to represent myself in my website. Maria did a grest job on helping me break down in words, of what i want my website to say, and show my future clients.
Thank you!
Keeegan we went over goggle adds and web.com leads ads and contacts we discussed air conditioning adds and calls we added some adds to our page
I spoke with maria, she was very nice and very clear with everything also broke down everything so i could understand what was going on and i appreciate that, she took the time to get to know what is benjiboys are about and who we are and what we do,
Lead stream- Keegan helped with my lead stream account, worked on advertisements for google. I'm feeling good about the changes.
Lead Stream
Keegan assisted us in streamlining our Google Ad-Words campaign to receive better results. Leadstrean is really help full with getting phone callls.
Anyone who we have had contact with has always been more than helpful and very informative. They take their time and are so patient. Always willing to suggest or take the time to listen to anything we have to say. Looking forward to our next monthly call!
Keegan was very informative and helped me understand the steps to take my business online marketing to a higher level. Results after only a few weeks are very impressive. Leadstream resources to track web inquiries and provide me with the tools to followup up on web inquiries are amazing. I highly recommend their services.
Keegan was helpful to go over with my account.
Leadstrean is really help full with getting phone callls
It was a genuine pleasure to speak with someone so knowledgeable. Keegan knows his stuff and understood how to deal with my web site concerns. I couldn't be happier with the service he provided.
OUR INITIAL PHONE CONVERSATION WAS GREAT! THEY KNOW THEIR BUSINESS AND THEY OFFER SO MANY SUGGESTIONS AND ASK FOR PERMISSION ON EVERYTHING. THEY ARE VERY QUICK WITH SUGGESTIONS TO HELP ON BUILDING YOUR WEBSITE AND FACEBOOK!
In July I worked with Rachael P during the interview process of determining whether or not we needed a new website. She took the time to explain everything I had questions about my existing website to not sell me anything I didn't need. It was a breathe of fresh air to have a customer service consultant take the time to do this.
It was much appreciate, and for that reason will keep Web.com in mind!
In July I rested in this hotel. I was very pleased. Hotei is situated in the center of the city. Daily cleaning was carried out in the rooms. Very good food. With hotels there is entertainment. I want thank the boss hotels and his personal. Next holiday I will come in this hotel.
I signed up with them for Leadstream and have been very happy with their results. I'm getting calls to my business, almost all of which are leading to new business. There are some duds, of course, but I'm not wasting my time like I had been with other referral services. Definitely would recommend.
I have been a customer of Web.com for just about a month and my phone is ringing off the hook. It was a wise business decision to move my advertising from newsprint to the digital age. I recommend it highly.
I got a call from Faith, their "junior agent," who refused to divulge any details, when asked, about what they charge, what they were truly going for, and wouldn't take no for an answer, after repeated NO's.
Then I got on the phone with their senior sales agent, Dennis, who continued to berate and belittle me, my companies performance thus far, and the work I have done to get my company built. He promised me results, then told me he couldn't guarantee anything, used every sales tactic in the book, insulted and shouted at me on several occasions. At the end of the conversation, he told me how, "He wanted to insult me further, but would end the conversation on a professional and polite note, so goodbye."
I can't say anything good about the interaction I had with either of their representatives.
I really enjoyed working with the Staff members through the whole process. It was very user friendly.
Not only was the service more than enough, it was more than i could have hoped for. Concice, to the point, and above and beyond the call of duty these guys are worth every minute. Shoutout to Loren M for all his hard work too. Without him i wouldnt have even been able to accomplish my dream of owning my own Consulting Firm. Or being one step closer at least.
I wont to thank Andrea T. For her Patients, kindness, professional in site taking me through this process. This is my first time on a Web Site so i needed help in a Family
Explained setting. I am so thankful for Christy R. As well. I look forward to a long and
Great relationship with Web.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey DE - this is an unacceptable occurrence and we'd like to investigate this matter. Would you mind emailing me directly at mbenson@web.com with the phone number you were called on and any additional information you can provide?^MB