Wayfair

I PURCHASED OVER $2,000 WORTH OF HOME IMPROVEMENT ITEMS. ALL THE ISSUES OCCURRED DURING RETURN. I ORDERED 2 CEILING FANS AND THEY SENT THE WRONG ITEM. ON ANOTHER RETURN FOR DOOR KNOBS THEY SENT 5 SEPARATE LABELS WHEN ALL THE ITEMS WERE DELIVERED IN THE SAME BOX. THEY WANTED TO CHARGE ME $42 SHIPPING FEE FOR THE RETURN. ON ANOTHER RETURN THE REFUND WAS OFF BY $33. THEY SAID IT WAS A SYSTEM GLITCH. IF YOUR GOING TO USE THIS COMPANY MAKE SURE YOU WANT THE ITEM BECAUSE THE RETURN SHIPPING FEES ARE ASTROCIOUS. UNLESS YOU EXAMINE YOUR INVOICE YOU WILL NOT BE AWARE OF THE RETURN SHIPPING COST. I WAS CHARGED $25.OO TO SEND BACK 5 ITMES ALL IN ONE BOX. HAD I KNOWN IT WOULD BE THAT MUCH I WOULD OF SOLD THEM ON EBAY.
DEAL WITH AMAZON IT IS A MUCH BETTER EXPERIENCE AND FREE RETURN!

About 18 months ago i purchased a product from wayfair online and paid with a credit card. For reasons not relevant, I cancelled the online order 10 minutes after placing it and requested a refund back to my cc. 3 days later I get an email from wayfair stating that my cancelation request was too late and the item had already been shipped. I contacted the shipping and had them send it back. I called wayfair and they confirmed it was in their warehouse and they would issue a refund to my card. I trusted them (fool that I am) and went on with life. The purchase was over 2300. Lately I became suspicious and had the bank do a search. The money was never refunded. Now when i call them they too much time has passed and they can only give a store credit. Had i not inquired I wouldnt even had got that. So they had the product and just kept my money. So their model is ignore cancelations, ship anyhow, hoping the customer will be too lazy to return and just consider it a completed sale. Wow. Really. And when you do return it, they keep your money anyhow unless you pursue it immediately. Nothing like above board honest business. I will never purchase anything from wayfair ever again. Hope this warning helps somebody out.

We ordered a sofa online approximately 2 1/2 years ago. We waited a year for the delivery. It was shipped but somehow got lost. At that time, we were told that the credit card given did not approve the transaction. We figured it was an issue with the card and changed to another card. We waited another year for the sofa to be delivered. We finally got it in October 2022. Yesterday (4/12/23), I got an email that we had an outstanding balance. We let customer service know that the payment should have been taken when the sofa was shipped and that it wasn't our fault that Wayfair did not take the payment. Apparently, their system kept trying to charge both cards. When we insisted that this was not our fault or issue, he kept saying for us to pay today or that they would send us to collections. I asked to speak to a supervisor who apologized but said the same thing. We paid online through the website with a credit card. I'm sure that the same issue with their system will occur. This time I kept the email stating that our balance is cleared. If their system kicks out the transaction again, that's going to be on Wayfair. I have the email now so I can dispute it if they send us to collections. Be very careful when ordering from Wayfair.

I ordered a sofa from Wayfair. I uploaded the COi requirements from my building and called Wayfair to make sure everything was ok. They assured me everything was fine and I would receive the COI. I emailed 3 more times and called as well because the COI was not arriving. I called again the day before of the delivery and I was kept on the phone for 1 hour and dismissed at the end with the assurance that everything was going to be fine because the COI had been faxed directly to the building manager. They also assured that the driver would have a copy of the COI. These turned out to be flat out lies.
Of course this morning the delivery guys arrived, no COI had been provided by Wayfair and the building management did not allow them to do the delivery. Wayfair has the worst customer service I have ever dealt with.
I wasted my whole morning trying to sort this out, moving work meetings and they have not been able to fix this so I am still without a sofa. I will never order from Wayfair again. You never speak with the same person, the email addresses are general emails and they don't take notes correctly so any contact you have with them is a huge waste of time.

The package was delivered to the wrong address and Wayfair refused to do anything about it. Ended up with no bookshelf and no money. Horrible customer service.

Wayfair has stolen my money from a canceled order and refuses to return MY $251.20. I canceled an order within minutes of placing it because I saw that when I checked out with Paypal, I was overcharged (the amount Paypal charged me was higher than my Wayfair shopping cart invoice that was passed through to Paypal). Wayfair NEVER REFUNDED MY MONEY FOR THE CANCELED ORDER. After I filed a complaint with the Better Business Bureau, Wayfair sent me emails trying to create a false paper trail of my not responding to them (which I have, repeatedly); they blame Paypal, Paypal blames Wayfair. This is FRAUD. Do not purchase from Wayfair.

I purchased a storage they sent me a storage out that I didn't purchase the same storage space show me I told them that's not the one I ordered so they showed me the right one but they sent the one I didn't want it's also filed to remove things off of there when you know that you're wrong I can't even put my bikes into this storage

For Christmas I ordered a very large and very heavy Fuf Beanbag chair for my son. It was my first wayfair order. Not only was it a good deal to begin with ($80, which was $36 less than amazon, and I love amazon), it was free shipping for that big, heavy box! Well, after the first day, we noticed a 3/4" tear near one of the seams. I knew stitching would not hold from what I could see. So I emailed Wayfair and told them of my problem. They got back to me the NEXT day! They simply asked if replacing the cover was an option or if the item needed replaced. So I went and pulled a few tiny chunks from the bean bag and realized that trying to replace the cover would be an extremely messy and daunting task. Those foam bits (or anything from a bean bag) cling to EVERYTHING around it, and remember... this bean bag is very big. I told customer service that I didn't expect a new beanbag, but that replacing the cover was not really an option either. They did not hesitate to replace the item free of charge! I received it yesterday. They were more than helpful via email and I couldn't be happier with their service. I will definitely do business with wayfair again.

Order two items, still have not received them and the item went on sale and they would not give me the difference. Would not buy $#*! from you guys again

Everything looks GREAT online. They present themselves as a trendy company with upscale items for reasonable prices. What you end up getting is a much cheaper and flimsier version than what you imagine after seeing the ads. I purchased a coffee table a few years ago and it was soon apparent that the tabletop part was cheap particleboard covered in something resembling wood. It chipped not long after I got it. My boyfriend has since made a new top for the table which is far superior. The legs look like wrought iron at first but they're obviously not. Some heavy books have already started disfiguring the small shelving area below the tabletop. What a shame. The only other thing I have since purchased is a beach scene picture for our bedroom wall. It was quite a large size but lightweight, which makes it perfect for hanging over the bed. The picture quality is not great. It's obviously not a painting but a copy of a copy of a painting... which is what I expected. But I still hoped for something a bit nicer looking. Returns are a pain in the behind so we're just living with it for now.

It doesn't get any worse than this. Stay away from this online business! From the time I placed an order to the time I canceled several weeks later -so disappointed. Right from the beginning of placing an order with a representative and communicating with several others, only to find out weeks later, nothing was happening with all the items. All on hold, due to nothing was in stock, although the website reflected it was. Very frustrated with the whole experience and time wasted invested in placing an order on Wayfair. Non-communicative, several errors made by the initial rep and the hour a half hold times, and at times they put you on hold and mysteriously your disconnected. You would think they would call back, NOT. A terrible experience and such a lack of communication when it comes to an order already placed. If you don't ask, you won't know because they are not going to come out and be transparent on what's going on behind the scene with your order. Not even send an email or call about items not being available as advertised. No apologies!

I ordered a headboard about three months ago. Its initial arrival date was supposed to be 2 months ago, but they mistakingly did not send the order to FedEx. I had to call and wait 1.5 hours on hold. The person told me that she had to send out the order because it was never sent initially. Then, the date of arrival passed with still no product arriving. I called again to be told that my product has been lost, and they need to ship out another product. However, the producer of the product is on backorder meaning that my product hasn't even been made or shipped out at all. The service member simply just told me I have to wait for another month or maybe longer. She had no idea when I would get it. Obviously, the whole situation is very frustrating having to wait for a product this long. My friend had ordered the same headboard the same day, and her's arrived 2 months ago. I have concluded that this is not an issue with the current virus, but it is an issue with Wayfair and their inefficient customer service and management.

Bought a vanity for my granddaughter. Pay for assembly what a scam, the bulbs and the seat leg was broken during assembly. Wayfair is no were to be found! BUYER BEWARE

I first placed an order back in July it was a bed well when they delivered it they just delivered the rails. I had to call in and notify them about the situation they sent a replacement. I received my supposed to be bed in like a week I ask the delivery guy was that everything and he said YES this was in July. Once I got ready to put bed up which was in November guess WHAT I'm MISSING the Foot part of the bed. I called back in only to find out that it's on back order. Oh wowwww……I won't receive my bed until May I have been very patient and it's very frustrating that I been waiting on the other part of bed for 6 months. This is some BS and not to mention the customer service SUCKS THEY DONT CARE‼‍

A month after ordering a $52 Sunbrella cushion, I began making weekly calls as to the cushion's whereabouts. Week after week, "tickets" were written; managers were alerted; apologies were shared. While Wayfair's computer system indicated that the cushion was indeed in stock, no one could make sense of what was causing the delay Then I received notification that my order had been cancelled. When I called Customer Service to learn why, I was informed that the price of the cushion was now $110. I asked to speak to a manager who agreed that doubling the price would indeed be a bad look for Wayfair. Instead, & to compensate for my troubles, she said the cushion would be promptly sent at the discounted price of $18. Three days later I received another cancellation notice. This time when I spoke to a manager, Supervisor Tammy said the cushion I had ordered was not actually in stock, but she could send a similar one, which would (hopefully) arrive in 6 to 8 weeks, at the discounted price of $74. After sharing my considerable displeasure with this offer, I asked to be removed from all Wayfair email lists.
Could a company possibly botch product delivery, inventory management, & customer service more than Wayfair did? It is hard to imagine a more appalling, dissatisfying & --come to think of it-- fraudulent experience than mine with Wayfair.