Wayfair UK

I can't praise this company enough I've had furniture delivered from other places but this one deserves 5 stars everything I've ordered camd in first class condition delivered when they said it would and customer service is first class think Il furnish my flat with all their stuff it's brilliant

I ordered this 3 seater sofa and after 12 weeks of waiting it came badly damaged to the point where we couldn't sit on it. The packaging around it wasn't sufficient. I contacted customer service who told me to dispose of it myself! Then told me me to arrange delivery from wayfair it had to be repackaged or they couldn't pick it up! The sofa would fall apart if you moved it and I didn't have a box/ enough plastic big enough! Then I was told to take it to a charity shop! It is still in my hall with no solution as customer service is extremely poor and I am STILL trying to resolve the issue without us now having a sofa.

They are abysmal and utterly incompetent!
They are abysmal, suggest avoid! I placed an order for some artwork about a month ago, delivery was confirmed as 19th December and remained that way until today. As no delivery or update materialised last week I chased them, various standard responses with assurances of an update that usually they couldn't even provide, escalating between different people and departments, even one that if they couldn't locate the order... "a replacement will be ordered for you once this investigation has been completed, at no additional cost to yourself"! Today I finally received a very casual email (with an apology) that they had cancelled the order as don't have it and no further stock and will refund me within five days.
I am furious at the amount of my time wasted with these clowns and their totally ineffective customer service, I know just need to see if they are even capable of processing my refund on time!

I recently had a highly unsatisfactory encounter with Wayfair.co.uk regarding my most recent order. Unfortunately, the entire process was marred by poor customer service, unresponsive website updates, and a lack of timely refunds.

Firstly, my order was abruptly canceled without any explanation. To make matters worse, despite the cancellation, I have yet to receive a refund for the purchase. This delay in returning my money is both frustrating and unacceptable.

Furthermore, Wayfair.co.uk's website lacks accurate and timely updates. It fails to reflect the actual status of orders, leaving customers in the dark about their purchases. This lack of transparency only adds to the overall frustration experienced with this supplier.

I must also highlight the abysmal customer service I encountered, specifically with a representative named Raffaell. The assistance provided was unhelpful and demonstrated a lack of concern for resolving my issues. This level of service is simply unacceptable and leaves customers feeling neglected and disrespected.

Based on my experience, I strongly advise others to avoid dealing with Wayfair.com. The combination of canceled orders without refunds, unreliable website updates, and poor customer service makes it the worst supplier I have ever encountered.

They take your money with a promise the item is IN STOCK for next day delivery. They say dispatched, then week after week delivery gets cancelled the day before. After a MONTH the wrong, different, unsuitable bed arrived. I will never use this company again.

I ordered a rug off Wayfair, but literally minutes after was told that a larger size of the same rug was needed instead, hopped into the chat to see if this could be changed and was told "No, the printer has printed the label, you now must refuse delivery of the parcel at the door before we can refund you" which seems weird as it hadn't left the warehouse and I had ordered it literally 3minutes prior... So October 24th came and we refused delivery of it, the lady who was delivering it said no worries she knows what to do and will take it back with her... As of today no refund has been given, no emails answered and they've put the rig as "delivered" on the Wayfair website when I don't have it... Very unhappy with Wayfair now and I refuse to buy from them again, they used to be good but now they just take your money and don't seem to want to help.

I ordered a wardrobe from Wayfair on 12th April. I was able to track the order from the customer website and it was to be delivered on or before 12th May. Its very hard to get through to customer service but eventually I did. The order had simply not been placed with the manufacturer and it took them 5 days to tell me this using their escalation process. I asked if I could cancel my order and get a refund 3 times. I was told I could not because the wardrobe had been shipped. Strangely the website still shows deliver on or before 12th May and it is now 27th May and nothing has arrived. Where is it being shipped from? I feel I am being played and stalled so I cant get a refund. They have no idea where my order is. This was my first and last ever order with Wayfair.

I ordered a chair over a month ago, and it was supposed to arrive within 48 hours. DHL tracking initially said it would be delivered on Wednesday, so I took a day off work to wait for it. However, it never arrived and I didn't receive an explanation - waited the whole day! The delivery date was then suddenly changed to the next day, so I took another day off, but still, there was no delivery and no explanation.

When I contacted Wayfair, they didn't have any information about what happened. On the third delivery attempt, the chair was left nowhere near my flat (as photographed by DHL) and in an area where thousands of people pass by, and unsurprisingly it got stolen. I had to involve the police to go through CCTV footage. The fourth delivery attempt didn't happen at all. In frustration, I changed the delivery location to a suggested drop-off point to make it easier for DHL (and pay for a taxi myself from drop off point to home). However, despite it being the fifth scheduled delivery date, there was no show, not even to the drop-off point.

I'm still waiting for my chair. I've spent a lot of time on the phone with Wayfair and sent over 5 emails, but the replies I receive are generic and don't address the issues I've faced nor do they give me any clarification on why it has got to this point. I don't think I've experienced anything like it before. Essentially, I've paid for the chair, but I still don't have it. The latest response from customer service is to wait and reassess the situation when it arrived. When I asked, 'when will it arrive?' they didn't respond! It's been an awful experience with customer service, and there's been no resolution. I regret buying the chair from Wayfair because it seems like no one is taking my issue seriously or willing to help, but they are more than happy to keep my money. I have been incredibly patient and understanding, but after the fifth failed delivery, countless hours chasing, emailing, phoning, two non paid days off work, and a lot of time speaking to the police, I am now just fed up.

Aweful. Ordered a matress that said next day delivery only for it to be delayed 15 minutes later, then still did not arrive. Called customer service and they said tomorrow, then still no matress. I've ordered this as I'm having to move to protect a vulnerable person during this crisis as I'm still having to go to work as I work for the NHS. Now its moving day tomorrow and I'm going to have to have to go work after sleeping on the floor with sciatica to boot. I understand theese are difficult times but if they'd just been honest to begin with I could have ordered elsewhere. They won't refund me the money right away and I cant afford to pay for a second, so now I'm facing weeks working in agony from sleeping on the floor. Thanks wayfair

Unfortunately, I would not recommend buying from Wayfair following a disappointing and frustrating experience in recent months. Customers seem to be left to do all the chasing up and make phone calls.
Ordered a corner sofa that, when delivered, was of very poor quality, uncomfortable and flimsy. After 2 months we had to request a refund.
I have had another issue with an order placed for a computer desk. Only part of the desk was delivered 6 weeks ago and currently, 2 month after placing the order, still waiting for the missing parts to be shipped from Poland. There seems no way of speaking to a manager or raising a complaint. Keep getting referred to a ‘delivery investigation team' but then given conflicting information and dates!
Website is misleading with delivery dates. Delivery service poor.
This order has been delayed at least twice, new dates of delivery keep being promised and delayed. Unless you order very small items, such as a couple of cushions, it's not worth the risk of buying from Wayfair.
I won't be placing orders with this company again.

ORDERED A BED FRAME. VARIOUS DELIVERY DATES CAME AND WENT WITH NO SIGN OF BED. QUITE SIMPLY THEY DO NOT KNOW WHERE IT IS BUT SAID THEY ATTEMPTED DELIVERY. COMPLETE LIE AS WORKING ON FRONT DOOR ALL DAY. WOULD GIVE A ZERO IF POSSIBLE

Delivery date changed 3 times, unpleasant delivery man, broken parts, problem not solved, unhelpful customer service, never use them again

This is totally upsetting. I ordered a Mattress the 8th of January to arrive supposedly on the 11th of January. I had a long distant trip plan with my van for the 14th of January. Today 19th of January I still didn't receive my Mattress, but not just that, in DHL there is not updates I'm the tracking since the 10th of January. I've tried to talks through with Wayfair customer service l, and they are not helping at all. First the 15th of January told me I needed to wait 48h more with my missing parcel to be able to do something about it, more than 48h. Later I ask then for any news thay they didn't have, and then my refund they told me until my MISSING parcel doesn't appear, they can not proceed to the refund.? What is this crap company. It is a total SCAM!

My experience of ordering a shed from Wayfair was universally bad.
The price was on the high side, but I had to wait 3 months for delivery. Communication with the company about the delivery date was worse than useless. They seem to outsource this, so when you e-mail them you (eventually!) get a reply which is just coped & pasted from somewhere and does not address the question you asked.
In my case, the shed was delivered without proper confirmation of the date or the promised tracking number by a different courier to the one Wayfair told me would be handling this. The first I knew about this was a call while I was at work saying 'I'm at your house with a shed.'
I also felt the quality of the product was mediocre at best. Many of the screws through the outer cladding of the shed have missed the batten they are meant to go into. Not terminal, but poor workmanship and indicative of zero quality control.
I raised these issued with Wayfair through out, but they have basically told me to f-off.
Whatever you want to buy from Wayfair will be available somewhere else, and I will certainly only be using them as a last resort form now on. My advice to anyone else would be to do the same.

I ordered some flat pack bedroom furniture from Wayfair as they offered a following day assembly which cost me £102. I was so excited to have that service as my husband had recently passed away and i could not have done the assembly myself.The following day A guy arrived at 5.30pm and left at 9pm that evening having struggled with the instructions for the wardrobe and no time to do anything else. As it happens the wardrobe was not assembled correctly. I was told on the 25th August i would get a refund for the non assembly and so i paid another company to put the wardrobe right and finish off the rest. As i had not received the refund i contacted wayfair to be told the assembly company are 3rd party and they would refund. I pointed out that i paid my money to wayfair and it was wayfair who paid the assembly company. I have made a lot of phone calls and received about 28 emails all makin promises. The latest fro the assembly company asking me to fill in a claim form for damaged good! It would appear to me that customer service at the assembly company are as inadequate as their fitter. I would never use this company again

I retuned a faulty airfryer and have been waiting over three months for a refund!
Despite many phone calls and promises still not been refunded
BEWARE OF THIS COMPANY

Doesn't deserve 1star as well very rubbish service & worst customer service
Never received my item got delayed every estimate time fed up no person to speak only dum robot communication

Can not tell ppl enough to avoid this company. Utter rubbish wish I'd seen reviews before I ordered. Wudnt order a toilet roll from this outfit daylight robbers!