mark r.

I ordered a wardrobe from Wayfair on 12th April. I was able to track the order from the customer website and it was to be delivered on or before 12th May. Its very hard to get through to customer service but eventually I did. The order had simply not been placed with the manufacturer and it took them 5 days to tell me this using their escalation process. I asked if I could cancel my order and get a refund 3 times. I was told I could not because the wardrobe had been shipped. Strangely the website still shows deliver on or before 12th May and it is now 27th May and nothing has arrived. Where is it being shipped from? I feel I am being played and stalled so I cant get a refund. They have no idea where my order is. This was my first and last ever order with Wayfair.