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Way

way.com
Washington
1 review
0 helpful votes
Follow Joseph D.
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We valet parked and it was great! No hassle of having to drive around and look for a parking spot, then unload your bags and carry them yourself! They were great! Get on the shuttle then be dropped off at the door! Way airport parking!

Date of experience: September 1, 2021
Italy
1 review
0 helpful votes
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Perfect parking app
April 30, 2021

Prompt service. Respectful and kind drivers. I am going to keep using Way Airport parking! Got in a bit after midnight last night and a driver was already at the assigned pick-up spot. That was so wonderful after a long trip!

Date of experience: April 30, 2021
Hungary
1 review
0 helpful votes
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I love to park here. They are always on top of things, right there as I pull in to pick me up at the parking spot I chose and willing to lend a hand to load and unload my luggage. Upon my return to the airport, they usually have a canopy shuttle waiting... seems like always just for me lol. I have the E-470 pass and get a discount to park here also. But better yet, occasionally they have a Groupon that gives me an even larger discount. Thanks Way for the great job.

Date of experience: April 30, 2021
Canada
1 review
0 helpful votes
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Easy park.
May 28, 2024
Updated review

Easy park. Truly great service, for you can add parking time remotely too. It's easy and simple. It is nice to reduce the need to touch the older payment machines

Date of experience: May 27, 2024
Way Customer-Support .. Way Rep
4 months ago

Hi Charles
Thank you for taking the time to share your experience.
We're pleased to hear that you find our service convenient and easy to use. Our goal is to provide a seamless parking experience, and we're glad that features like remote time extension have been helpful to you. We appreciate your support and look forward to serving you again!
Regards
Way Customer Support Team


The shuttle was really quick and friendly drivers. The Way parking was easy to find and well lit. Had zero issues. On return shuttle showed up 9 minutes after I called. Thank you

Date of experience: May 6, 2024
Florida
2 reviews
6 helpful votes
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Horrible service.
January 14, 2020

I have booked parking at the Orlando Airport through way.com. When arrived to designated Gold Park Airport, we were told the lot is full and way.com was notified about it, we however were not notified.
We have unsuccessfully attempted to call way.com customer service and tried to find a parking last minute. We have almost missed the plane and my wife had a panic attack.
I have contacted way.com later and requested refund of the cost difference that we incur, but no one got back. This company is not responsible for their mistakes and will get you in trouble!

Date of experience: January 14, 2020
Way S. Way Rep
over a year old

We're so sorry to hear about this issue Simon, and appreciate your feedback. Please email our support team in the future so we can be of direct assistance to you in the future.

Pennsylvania
1 review
0 helpful votes
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Save time & money
August 11, 2021

Great app. Very convenient for places like nyc Reliable too, I've not come across any of the data in the app being wrong thus far and I've been regularly using it for more than a year. If you've ever felt like finding a parking space in a large city is a chore and a headache, this app will definitely help alleviate that feeling.

Date of experience: August 10, 2021
Illinois
1 review
1 helpful vote
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Parking lot nightmare
January 6, 2023

First off all. The reviews are all fake it's like a communist country that scans all communication before posting. They the only post good reviews nothing negative.
Purchased parking for 2 cars. Showed up and attendant requested me to go around and come back because parking lot was full and shuttle couldn't not get out. Lot full with cars waiting in street with heavy traffic. Could not cancel thru way app and way.com makes it impossible to get a refund for incompetence and not fulfilling obligations had to park somewhere else. Way wants me to show receipt of other parking for a refund. Sent receipt in and still no refund.

Date of experience: January 6, 2023
Way S. Way Rep
over a year old

Hi David,

We are extremely sorry for the experience you had at our partner's parking facility. Please note that all reviews are approved from our end and it goes for a final approval from the concerned lots as well. We totally understand your frustration caused due to the lot full issue and we really wants to make it right for you. We value all our customers and look into their issues seriously. Please share more details of your reservation with the subject line "Review" to support@way.com and we will get back to you at the earliest with the best possible resolution. We apologize again for all the inconveniences caused. Thanks for your understanding and patience.

- Way Team

Florida
1 review
1 helpful vote
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I bought parking through this website and arrived at the hotel. The hotel manager informed me that the shuttle was out of order so I parked at the airport instead. I immediately called the company which directed me to email them or go online for a refund. I emailed them and never heard anything back, I then had to open a chat session and email them multiple times just for them to ask for proof that I parked somewhere else. This is all over $10! Totally ridiculous hoops to jump through and still didn't get my money back.

Date of experience: June 18, 2020
Way S. Way Rep
over a year old

Hi Michael, Thank you for your feedback! Please feel free to email our team at support@way.com and someone will be delighted to assist you.

Texas
1 review
0 helpful votes
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Having used them many times, they are the best, even showing comparisons with other parks in the area proving this. They also monitor the flight arrivals so if your flight is delayed, they are aware of it and are still there to meet you. No phone calls necessary.

Date of experience: January 2, 2022
Way S. Way Rep
over a year old

Hi Lewis,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Texas
1 review
0 helpful votes
Follow Kiera B.
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It's incredibly convenient for me. I don't have to keep going outside to feed the meter; I can simply add time where I am. Easy to navigate. Booking was easy, will follow up when I return. Thank you.

Date of experience: July 12, 2024
Way S. Way Rep
12 months ago

Thank you for your valuable feedback!

-Way Team

Spain
1 review
0 helpful votes
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Recommended.
May 2, 2021

Great service. Always friendly and helpful from beginner nag to end. This is the second time that we have used Way and have been satisfies both times. Is is very nice to be picked up at our car and then delivered back to it. We have not had any issue with the driver weather is be a red eye flight or mid day flight. We will use Way again in the future.

Date of experience: May 2, 2021
Florida
1 review
0 helpful votes
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Great App
March 15, 2021

Easy to set up and use. I found bargain safe parking very near to JFK airport. Messaged with a query which was easy and simple and satisfactory reply received which is more than a lot of the service industry.

Date of experience: March 15, 2021
Colorado
1 review
0 helpful votes
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I paid for 2+ weeks of airport parking, but when returning from our trip discovered our car had been stolen. My vandalized car was recovered by the police and in addition to refusing to pay for one cent of the $1,000 in damages, the parking vendor still wants me to pay for the full two weeks of parking. The vendor asked for the police report and pictures of damage, but after I submitted that information they have ignored my request and have done nothing to refund my parking fee -- hoping, I'm sure, that I will just go away.

Date of experience: September 19, 2018
New York
1 review
0 helpful votes
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Beware scum bags
July 3, 2022

These people didn't it provide transportation either way to or form the airport. They told me
I don't speak English and I should run to the car very rude and they over charge the price listed is kit what you pay beware stay away

Date of experience: July 3, 2022
Way S. Way Rep
over a year old

Hi Lauren,

Thanks for sharing your experience, as we understand your frustration with the shuttle issue. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

California
1 review
0 helpful votes
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You're the BEST!
April 28, 2021

We recently left our car to be detailed whole we were gone over the Memorial Day weekend. We returned on Wednesday and could not have been more pleased! I have no idea how they managed to make our car look like new! Thank you!

Date of experience: April 27, 2021
Canada
1 review
0 helpful votes
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My wife and I had a short 3 night trip to New York following a hectic month and Way could not have been better for service, friendliness, great car wash, prompt drop off and pick up, they were reliable and a great price. I would most definitely recommend Way as we have frequented many other car parks nearby the airport and they don't hold a candle to the professionalism of Way. Great work to all staff.

Date of experience: April 18, 2021
Way S. Way Rep
over a year old

Hi Brian,

Very happy to hear our services have been seamless to use and made things easier for you and your wife during your trip. We aim to provide the best service possible for all users and were glad to hear to meet all of your expectations. We look forward to seeing you book with us again.

-Way.com Team

Ohio
1 review
0 helpful votes
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Be careful booking they add service charges to your price as you pay and if you need to change to come back sooner they will not refund you for the extra days. They refer you to a link in their website that is not detailed on the booking confirmation email that they sent. They can only add days not take them off!
Will never use these guys again!

Date of experience: August 31, 2022
Way S. Way Rep
over a year old

Hi Craig,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

Best,
Support

New York
1 review
0 helpful votes
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Way is a brilliant app and I use it regularly to book parking especially in DC. The spaces are easy to find and really good value. It takes the stress out of parking and saves money. I've never had any problem with the spaces I book. It's an excellent service.

Date of experience: February 28, 2021
Way S. Way Rep
over a year old

Hey Rick,

Thanks for sharing this review with the community. We always want to be sure it is an easy way for customers to book and park with no hassle. Your feedback helps us continue to aim for what we strive for in providing the best services offered. We hope to see you again in the future.

-Way.com Team

New York
1 review
0 helpful votes
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AVOID AT ALL COSTS
March 29, 2018

AVOID AT ALL COST. I reserved parking from there a couple days before my trip down south. I show up to the parking garage place and they told me they cannot honor any reservations from way as they are out of spaces. I was a couple hours from my flight! I ended up paying double at the parking spot. I emailed them and told them they almost made me miss my flight, an active duty service member trying to spend time with my family on leave. Customer service just said great! Here's your refund. Horrible experience.

Date of experience: March 29, 2018
Florida
1 review
0 helpful votes
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Scam alert
August 21, 2023

Big scam alert! I needed to pay exactly double from when I made the initial purchase. Then when I got to the parking lot they told me my truck, which is only a RAM 1500, was too big and needed to pay for 2 parking spaces! Then they didn't even have a direct shuttle like they advertised. Several emails to way.com but of course they have been ignored. So pay the few extra dollars and choose another way to park or pay a lot more in the long run.

Date of experience: August 21, 2023

Overview

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company responds to reviews on average within 62 days