Way

This is not an honest company. When I arrived at the airport hotel parking lot I had booked online for $53, the lot refused me, telling me that they no longer work with Way.com. Running out of time before my flight, I quickly booked another place on Way and drove 5 miles to get there. They refused me too, telling me they also no longer work with Way. Apparently Way is selling parking spots they don't actually have and they're working very poorly with their vendors that they lease spots from. I finally found a place that accepted a Way reservation for $98. I barely made my flight, but contacted Way later, expecting them to honor the price they had originally sold me. They refused. They're operating a classic bait & switch scam, offering spaces they don't have at prices they refuse to honor. I hope there's a class action lawsuit against this company some day. Avoid these guys!

I am a 79 yo handicapped veteran who booked parking at the Ramada Inn Atlanta Airport to go to CA to visit my daughter and grandson. I booked the reservation well in advance and yet when I appeared at the Ramada Inn there was a large sign taped to the front of the receptionist's counter saying that there was no shuttle service to the airport. When I booked the site it said it had shuttle service that left on the half hour.

When I saw the sign I asked the young lady on the front desk how I was supposed to get to the airport to which she replied "Our shuttle is broken and you are on your own to get to the airport." Pretty nice and compassionate wasn't she? There was an Asian couple who appeared to be around 60 yo who were also in the same predicament. I went out in front of the Ramada and found three guys in an old van smoking weed & asked them if they could get us to the airport. They said yes for $20. Rather than chance missing my flight I agreed and was taken to the airport.

When I got to CA I tried calling the Ramada Inn but no one would answer the phone. I must have called 30 times over two days and finally got through to them with the help of a guy I found who used to work there. They didn't seem to give one rat's $#*! about the problem they created for me. And when I returned, I waited in the cold (40-50F) for their shuttle which never came. I then booked an Uber and paid a porter $10 to help me get to the right pickup place. The Uber cost me $23. So I paid Way and Ramada $40 for parking and then had to spend an additional $53 to get to and from the airport. It was clearly stated that the parking included complementary shuttle service which was never provided. If the Ramada shuttle was broken, why didn't they rent a mini-van to shuttle customers i while the van was being repaired? Because that would cost them a little money and they do not care what problems they create for their customers!

And get this! The Ramada told me that they had notified Way of the shuttle problem a day or so before my reservation. Both Way and the Ramada had my contact phone # and email address. Why did neither notify me that I should book somewhere else? Because neither give a damn about the problems their customers face as long as they get paid! I have spoken to a manager at Way.com and he said they rent the spaces and it is up to the hotel to provide the shuttle service. He offered me $10 (25% of the cost for parking) which was an insult. I asked why they didn't call customers when they knew the problem existed to which he said it was not their area of responsibility.

I know I will never have anything to do with Way.com or their partner service "Cheapest Airport Parking" or the Ramada Inn in question ever again and unless you are ok with something like this happening to you, you might well think twice about doing business with any of them as well.

Way.com is just an interface to reach out to parking vendors and they actually dont verify any of them.

The company I went to through way.com collected my car keys and dropped me at the airport. On return, the respective car parking company rep who work for "Best Kept Secret (JFK) Parking Service" walked down the road and when I followed him, I found that my car was parked in one of the streets close to their store. I am glad no damage has happened to the car but I just got out of that luckily.

So, rather than paying for way.com, take a list of vendors information from the website, go to the location, check if its a nice community or a good company and book with the company directly. This will save money and its safe too.

Used the parking garage near Newark once and it was seamless, no complaints there.
HOWEVER, money back guaranteed & refunds 24hrs before cancellation is very misleading. You get 'way bucks' not an actual refund. They need to be 'way' more upfront about that. I paid for a $98 parking garage but now I'm having issues with my car. I wanted to use the refunded money to pay for a Lyft. Now I have to pay for a car & have almost $100 sitting in an account Ive used only once.

An absolute scam company. I bought the airport parking and arrived at the parking lot at 3:00 am. They did not have any spots for my car. Instead they asked me to park my car in an unpaved area and to leave my keys with them so they can move it around later! Something that no one in the right mind would do. I called the customer service and they put me on hold for 30 minutes and finally they gave me a bunch of nonsense excuses. I was almost missing my flight and decided to get out and to find another parking spot. I am fighting with WAY.COM for a week now asking them to refund my money and did not have any success yet... do yourself a favor and ignore this company when it appears in your search for any services.

I've used them a couple times. The parking worked okay for me. But without my permission, each time I used them they signed me up for their club membership at $2-3/month. It happened to me twice (i.e. Every time I used them) and also to my wife once. My conclusion is that they do this quite purposely as a way to basically rip people off. Based on their dishonest behavior, I won't trust them with my car again.
After coming here and reading other reviews that had issues with the parking itself, I think I got lucky.

Paid tor Airport parking for an O'Hare trip! It may have been great, however, I arrived to the parking lot 2 hours and 20 minutes before my flight, went in to get my parking pass and the man at the desk stated they no longer had a contract with WAY. Great! Now what? So there I am in the lot, on the phone with the WAY person in the Philippines, and she is trying to find another parking lot for me to park at. After 15 minutes, I just cancelled and found one on my own. This is the 2nd time this has happened. 1st time 3:00 in the morning, no place to park before an International trip! Talk about Stress! NEVER AGAIN! Don't Use Way.com!

Same experience as others with the refund issue. My flight was canceled last minute and I flew out of a different airport so I no longer needed the parking that I already paid for. They will not give a full refund. I don't plan on using this app any longer.

I would give them a zero if it were an option. We called the day before as instructed, but when we got there, they didn't have a driver to take us to the airport.We called again the day before our trip was concluded and again when our plane landed. Again, they had no one to pick us up. Finally, 45 minutes later, after much frustration, they called an Uber. I will never use them again.

Booked online for a short notice travel, didn't get the confirmation until 12 hrs later, too late to use the parking. Despite multiple attempts to reach them same day, was not able to get the product nor a refund. BOOK DIRECTLY from car parks, is cheaper and better service. I will never use these guys again.

Oversold parking and left customer stranded and miss flights. They clearly don't value their core business other than getting your money into their pocket

Showed up to park after making a reservation was told lot is full, WAY always over books. Had to scramble to find parking. Paid nearly twice as much to park, not to mention it made it difficult to catch my flight. Then WAY says they can't give me a refund until i provide a receipt from the lot i ended up at. My finding and paying for another parking space has nothing to do with WAY selling me a product that does not exist.

I reserved a parking garage in NYC on 11/20/2021. When I showed up at the lot, they were full. Way.com still charged me the full amount even though I didn't park in the garage. I tried cancelling the charge and went thru their website, which first told me to do it thru mobile app, then app said to call. I called and spoke to rep who said to write an email. I communicated via email back and forth for a week and got nowhere. Now dealing with my credit card company to get a refund

Use this parking service if you want to be stranded and get the worst customer service. We booked way.com for parking in Fort Lauderdale. Upon arrival back at 9:30-10 pm we called the parking lot for a pick up. For two hours we got the run around that they were either on their way or did not answer the phone. We booked an uber after 2 hours of waiting. We later learned they were having van problems. They should have told us that 2 hour prior. We contacted the parking lot for credit and they either did not answer our phone calls, were rude, and eventually their number was disconnected. We contacted way.com and they were full of false promises or no responses. They did credit the parking but not the UBER. They wanted to give $40.00 way credit. I WILL NEVER USE THEM AGAIN so this credit is no good. I had to pay cash for the Uber. I will be filing a small claims law suit against Way.com today to cover my UBER charges and court costs.

Please never make a booking with these guys. Their service fees are too high, and while booking, there was no mention of the additional price I must pay at the parking location. When I called and asked about the parking place, they said they were overcharging more than their typical pricing. It is high time someone sues these fraudsters.

Booked 3 separate airport parking reservations with Way. They only booked 2 of them, charged me for 3. Trying to get a refund for the one that never happened is still ongoing. CS is no help, ridiculous.

When making our reservation, the only option was indoor parking. That's only the second time I've parked inside, we normally do outside. My six year old and I arrived in Boston on Wednesday evening and out of habit, I went to the outdoor parking bus. The driver announced that his bus said indoor but her was outdoor. I guess he saw the despair in my face and without hesitation offered if we were willing to ride he would take us to the inside parking are. Kindness isn't easy. I sincerely appreciate the fact that he made the effort when he didn't have to. Not sure of his name, but Thank You again!

We really appreciated the assistance of one of your van drivers the morning when we were having trouble getting our car parked. Both ways to/from airport was a pleasurable experience. Great personnel!

Additionally, the overflow lot, although functional, was a dirt lot situated far away and lacked clear markings or security measures. It seems that the rental car business on the lot takes precedence over the parking operation, resulting in limited staffing and attention to detail in this area.

We valet parked and it was great! No hassle of having to drive around and look for a parking spot, then unload your bags and carry them yourself! They were great! Get on the shuttle then be dropped off at the door! Way airport parking!