Way

The customer service were not helpful and not flexible, I wasted time talking to them and they were not fair, we made mistake booking for 17 days wrong airport, we tried to cancel they wanted to charge us 17 days because it passed the checking time by one hour, try to edit or change they were not flexible at all, I will never think of booking with them again

DO NOT USE WAY.COM

Way.com sells parking reservations for airport parking, among other things.

They present good prices for parking, but then change your reservation at the last minute. By that time there are no other options, no way to contact way.com, and the new 'upgraded' parking reservation is far worse than what you reserved.

A deal's a deal, and if Way.com can't live up to the reservations they sell, they shouldn't be in business.

Never had a bad experience and park here often. The staff is always friendly, professional, helpful and courteous. I often leave early (before daylight) and sometimes return in the middle of the night or just before dawn. I've never had to wait, no delays and have always felt comfortable and at ease no matter the time of day. I highly recommend Way Parking and won't go anywhere else. They take a lot of the hassle out of flying! Really, they do!

Excellent customer service. They got me to the airport in great time no waiting at all. They were there when I got off my flight. Very organized when it comes to parking your car and pick up. I definitely recommend Way for parking.

I should have read the message boards from other users stating that way.com inflates the user ratings for parking sites. The lot we picked had a 4 star rating on way.com but a 2 star rating on yelp.

We had multiple issues with the parking lot (overbooked, fully automated/shared lot attendant without the ability to allow aaa access, 25 minutes for a shuttle being 45 to name a few) but I didn't blame way.

I reached out to let them know that this lot reflects badly on their company, and they responded with "we don't reimburse for Uber expense." Good to know that you won't give me money for something I didn't use.

DO NOT EVER USE WAY.COM!

My overseas flights were delayed by a last minute connecting flight cancellation so I arrived one day late to my origination and my reserved parking.

Using the Way app from Europe, I did the right thing & extended my existing parking stay by one day but unfortunately their practice is to charge the customer for a brand new reservation plus a $30 service fee plus tax.

Way.com "Customer Service' is a joke & totally unreasonable. This company uses unscrupulous, fraudulent, & deceptive methods of business.

Hi I've been using this company over the last 12 months way worth a look every time I need to fly they look after my car very cheap very reliable great staff second to none they have never given me a doubt to trust them with my car next time your flying try them out.

Having tried several apps to get a good discount for early booking I found this one not only gave the best price but actually worked. I saved 60% and got short term parking for the same price they offered for long term parking in New York.

Despite initially struggling to locate the lot, I remained optimistic and reached out persistently to resolve the issue regarding my refund. Although it took some time and effort, I eventually received a satisfactory resolution.

I parked at the Santa Ana Marriot and realized there was no shuttle. Immediately called to try and get a refund and they would not oblige. I was told the hotel had to send them an email letting them know I did not park there. The hotel manager emailed them before I even left and cc'd me in the email. I forwarded the email again on Friday and Tuesday to follow-up on my refund and no response. I called and was on the phone for over an hour arguing with a representative. Seriously, you are going to make it this difficult for a customer to get $35 back? I will NEVER use this service again.

Really good service from the company. It's cheaper than the airport parking! Staff on the bus were really friendly which is a nice change for a bus driver. Ready and waiting when we parked up & when we came home. Would park here again & recommend them to anyone.

If you decide to cancel your reservation more than 24 hours in advance they will NOT refund you a penny it doesn't matter how much you spent! The deceptively put on their app if you cancel after 24 hours you are only subject to a $5 fee but will be refunded. THIS IS FALSE and I am not sure how they have not been sued yet for falsely advertising a cancellation policy. They will take weeks to respond and won't give you your money back even if you emailed prior and did not use the parking. I am out over $100 dollars after booking parking by the Chicago airport but chose to go elsewhere because the lot was NOT safe. Total scam.

Please be aware that this company has the worst customer service ever. I parked my car at the Hampton Inn Boston Logan Airport Parking and when we picked up our car, the windshield was all broken and they added miles on our car. It has been almost a month after we picked up the car and no one responded to our emails and multiple calls. As a matter of fact, a girl hung up on me and told me she doesn't care about my concerns. It isn't even the money that I ended up spending, but the lack of care and respect to a customer. Please do yourself a favor and do not use their services. It is the worst!

I was charged twice for airport parking.
I prepaid the parking spot for $119.84 with way.com. When I arrived at the parking lot, the attendant refused to honor my voucher and made me purchase parking for an additional $174. I tried to refund $119 from way.com but they declined it. So, I end up paying for one-week parking over $300.
I don't recommend using way.com services nor trust their customer service.

I reserved 3 spots at a lot near JFK over a month in advance and aid for them. I even confirmed those same reservations with Way two days before travel.
Pulled up to the lot at 4:45 AM and was told the lot was full! Now i had a flight in two hours and no parking spot! Called Way and the fee was refunded but nothing was done about the extra fees I incurred. I was told I was out of luck.
Will NEVER use Way.com again for any reason what so ever. Terrible, terrible, terrible!

Way.com overbooks spaces with parking lots. Confirmed reservations mean nothing. Early flight out of Orlando, get to the lot and attendant notifies us that way.com oversold their reservations, even thought booked and confirmed 3 weeks prior. Attendant turned away 3 other way.com customers while accepting reservations from other customers. Had to scramble to find another parking option and made just made flight. Customer service at way.com is non existent. Terrible experience!