The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
I logged on and scrolled down to the required parking item I required. Within 2 minutes I had booked car parking for my car and my sons, no problem. I would recommend this app to anyone.
Used this parking before, it just gave me confidence when leaving my car and easy access to the airport by shuttle bus, it works
Hi Kirsty,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Quick and easy to set up and prompt edits where required. If the actual parking is as good then we will be very pleased.
Hi Jan, we are happy you enjoyed your experience and are also pleased you found our app to be a perfect fit to your parking needs!
Nice and easy to book the parking. This will be the third time we have used this parking service. Great!
Hi Brooke,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Simple straightforward and efficient car parking service. It is so simple to choose what you want and need. So many choices of service. Pick the one you want, click the buttons and you are sorted!
Hi Libby,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
Very happy with service. Just hope we find carpark ok. I'm sure we will. Your app was simple to use with no fuss.
Hi Lucy,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
I have used this service everytime we go on holiday, they have never let us down. Well done to you all, use you again for our next holiday.
Hi Bailey,
We appreciate your amazing review! Glad you had a wonderful and positive experience using us for the holidays!
-Way Team
The options for parking, distance from airport, and cost were clearly displayed, with the cheapest options first - saving time
Hi Nathan, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
No problems booking. Access to the car park was quick and simple. Bus was warm and quick, with the best price to match.
Hi Jess, Awesome to hear you had no problems booking! Thank you for providing feedback, and your experience with us!
-Way Team
Reliable very helpful service car warmed up help with luggageperfect. Found quite easy, all details with confirmation
Hi Ellie, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
This car parking is great as you don't need to get out of the car when you return as it recognises your car reg - safes time when you just want to get going.
Hi Morgan,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Couldn't have been easier. Straight forward instructions. Did not have to hang around on arrival to meet parking attendant or when I left to collect car. Car was as I left it with next to no miles used. Very happy with the service and will definitely use them again
Hi Adhnan,
We appreciate your sharing your experience, and happy we were able to take your worries away with parking! We will be sure to share your experience with our partners as well, hope to see you again soon!
-Way Team
Easy to book and easy to find a car place and very good transfer. Booking very straightforward, no hassle, excellent price.
Hi Courtney,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
As usual, I've had the best service and best price. Last time I used you, the driver even went up to the gate to make sure I got out OK.
Hi Matthew, thank you for using our services, so happy you enjoy our mobile app!
We use this parking facility everytime we go abroad. Great service we never have to wait to be dropped off or picked up just a short journey to and from airport.
Hi Leigh,
We appreciate your sharing your experience, and happy you used our services for parking! We will be sure to share your experience with our partners as well, hope to see you again soon!
-Way Team
Got exactly what I paid for at an excellent price. Simple parking service, does exactly what it says on the tin.
Hi Alysa,
Exciting feedback! We are happy you found an excellent price. We thank you for sharing your experience!
-Way Team
Made and confirmed reservation at LGA. When arrived lot was full. Almost missed flight and paid 3x amount to park long term at airport.
Hi David,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
Good friendly service and easy to find. Great price, brills app that is easy to use and book on. No hesitation in recommending them.
Hi Juliana,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Way does not refund the reservation cost when canceled within an hour of purchasing. Instead the fraudsters issue points to use for your next transaction. Time value of money taken from you. First time I've used Way and definitely the last time! Reporting to the BBB tomorrow.
Hi Richelle,
Thanks for sharing your experience, as we understand your frustration. Currently, we are only able to refund bookings 24-hours in advance from time of purchase. Please feel free to visit our terms and conditions page to understand more about our refund policy. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
I had a reservation on dec 2nd-5th but when I went to the parking, they told me that they couldn't accept my reservation from way.com because they were having some issues with that company, they never cancelled my voucher, no email, nothing, no time to change my parking's reservation. I ended paying $10 dls per day ($40) and way.com didn't care, I will never used that company again, no professionals at all.
Hi Humberto,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Scotty,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team