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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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I logged on and scrolled down to the required parking item I required. Within 2 minutes I had booked car parking for my car and my sons, no problem. I would recommend this app to anyone.

Date of experience: December 20, 2021
Way S. — Way Rep
over a year old

Hi Scotty,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
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Used this parking before, it just gave me confidence when leaving my car and easy access to the airport by shuttle bus, it works

Date of experience: December 19, 2021
Way S. — Way Rep
over a year old

Hi Kirsty,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Oregon
1 review
0 helpful votes
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Simples:-)
December 19, 2021

Quick and easy to set up and prompt edits where required. If the actual parking is as good then we will be very pleased.

Date of experience: December 19, 2021
Way S. — Way Rep
over a year old

Hi Jan, we are happy you enjoyed your experience and are also pleased you found our app to be a perfect fit to your parking needs!

Oregon
1 review
0 helpful votes
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EASY PARKING
December 19, 2021

Nice and easy to book the parking. This will be the third time we have used this parking service. Great!

Date of experience: December 19, 2021
Way S. — Way Rep
over a year old

Hi Brooke,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

District of Columbia
1 review
0 helpful votes
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Simple straightforward and efficient car parking service. It is so simple to choose what you want and need. So many choices of service. Pick the one you want, click the buttons and you are sorted!

Date of experience: December 19, 2021
Way S. — Way Rep
over a year old

Hi Libby,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

District of Columbia
1 review
0 helpful votes
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Car park
December 19, 2021

Very happy with service. Just hope we find carpark ok. I'm sure we will. Your app was simple to use with no fuss.

Date of experience: December 19, 2021
Way S. — Way Rep
over a year old

Hi Lucy,

Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!

-Way Team

Florida
1 review
0 helpful votes
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I have used this service everytime we go on holiday, they have never let us down. Well done to you all, use you again for our next holiday.

Date of experience: December 18, 2021
Way S. — Way Rep
over a year old

Hi Bailey,

We appreciate your amazing review! Glad you had a wonderful and positive experience using us for the holidays!

-Way Team

California
1 review
0 helpful votes
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The options for parking, distance from airport, and cost were clearly displayed, with the cheapest options first - saving time

Date of experience: December 18, 2021
Way S. — Way Rep
over a year old

Hi Nathan, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

New York
1 review
0 helpful votes
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No problems booking. Access to the car park was quick and simple. Bus was warm and quick, with the best price to match.

Date of experience: December 18, 2021
Way S. — Way Rep
over a year old

Hi Jess, Awesome to hear you had no problems booking! Thank you for providing feedback, and your experience with us!

-Way Team

New York
1 review
0 helpful votes
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Parking perfection
December 18, 2021

Reliable very helpful service car warmed up help with luggageperfect. Found quite easy, all details with confirmation

Date of experience: December 18, 2021
Way S. — Way Rep
over a year old

Hi Ellie, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

Romania
1 review
0 helpful votes
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No hassle
December 18, 2021

This car parking is great as you don't need to get out of the car when you return as it recognises your car reg - safes time when you just want to get going.

Date of experience: December 17, 2021
Way S. — Way Rep
over a year old

Hi Morgan,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
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Couldn't have been easier. Straight forward instructions. Did not have to hang around on arrival to meet parking attendant or when I left to collect car. Car was as I left it with next to no miles used. Very happy with the service and will definitely use them again

Date of experience: December 17, 2021
Way S. — Way Rep
over a year old

Hi Adhnan,

We appreciate your sharing your experience, and happy we were able to take your worries away with parking! We will be sure to share your experience with our partners as well, hope to see you again soon!

-Way Team

West Virginia
1 review
0 helpful votes
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Very good service.
December 18, 2021

Easy to book and easy to find a car place and very good transfer. Booking very straightforward, no hassle, excellent price.

Date of experience: December 17, 2021
Way S. — Way Rep
over a year old

Hi Courtney,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

California
1 review
0 helpful votes
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As usual, I've had the best service and best price. Last time I used you, the driver even went up to the gate to make sure I got out OK.

Date of experience: December 17, 2021
Way S. — Way Rep
over a year old

Hi Matthew, thank you for using our services, so happy you enjoy our mobile app!

California
1 review
0 helpful votes
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We use this parking facility everytime we go abroad. Great service we never have to wait to be dropped off or picked up just a short journey to and from airport.

Date of experience: December 16, 2021
Way S. — Way Rep
over a year old

Hi Leigh,

We appreciate your sharing your experience, and happy you used our services for parking! We will be sure to share your experience with our partners as well, hope to see you again soon!

-Way Team

North Carolina
1 review
0 helpful votes
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Simple and effective.
December 16, 2021

Got exactly what I paid for at an excellent price. Simple parking service, does exactly what it says on the tin.

Date of experience: December 16, 2021
Way S. — Way Rep
over a year old

Hi Alysa,

Exciting feedback! We are happy you found an excellent price. We thank you for sharing your experience!

-Way Team

Massachusetts
1 review
0 helpful votes
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Horrible Service
December 13, 2021

Made and confirmed reservation at LGA. When arrived lot was full. Almost missed flight and paid 3x amount to park long term at airport.

Date of experience: December 13, 2021
Way S. — Way Rep
over a year old

Hi David,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

GB
1 review
0 helpful votes
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Outstanding
December 14, 2021

Good friendly service and easy to find. Great price, brills app that is easy to use and book on. No hesitation in recommending them.

Date of experience: December 12, 2021
Way S. — Way Rep
over a year old

Hi Juliana,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Michigan
1 review
0 helpful votes
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Way does not refund the reservation cost when canceled within an hour of purchasing. Instead the fraudsters issue points to use for your next transaction. Time value of money taken from you. First time I've used Way and definitely the last time! Reporting to the BBB tomorrow.

Date of experience: December 11, 2021
Way S. — Way Rep
over a year old

Hi Richelle,

Thanks for sharing your experience, as we understand your frustration. Currently, we are only able to refund bookings 24-hours in advance from time of purchase. Please feel free to visit our terms and conditions page to understand more about our refund policy. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

Florida
1 review
0 helpful votes
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Parking NOT guarantee
December 10, 2021

I had a reservation on dec 2nd-5th but when I went to the parking, they told me that they couldn't accept my reservation from way.com because they were having some issues with that company, they never cancelled my voucher, no email, nothing, no time to change my parking's reservation. I ended paying $10 dls per day ($40) and way.com didn't care, I will never used that company again, no professionals at all.

Date of experience: December 10, 2021
Way S. — Way Rep
over a year old

Hi Humberto,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

From the business

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way.com
Fremont,, CA, United States