The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
I used airport parking as I was able to book within under 24 hours. Easy simple and user friendly. Thanks
Simple, efficient and excellent value for money. To be honest, I couldn't believe the price. I thought I would give it a try but was worried it might be a mistake. On the contrary, I found it with ease and was really impressed wiht the systematic yet personal approach of staff both when I left the car, and on my return from the airport. I would highly recommend this parking spot.
Hi Danny,
Thank you for great feedback, we appreciate you sharing your experience with your parking, and will share your feedback with our partners!
-Way Team
I have used this service on 2 previous occasions and have never had any issues. Will continue to use this service whenever I fly from jfk airport. Excellent service and value for money. Thank you.
Hi Sophie,
We are happy you enjoyed your experience and found our services to work well for your trip. Looking forward to you using us again in the future!
Way Team
A very easy to follow the app that really does only take minutes to book. Bonus is a good low cost service.
Hi Brian,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Can not fault the service provided. Very efficient and best price around. No larking with this parking. A personal Park and Ride system
Hi Chloe,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Found the staff very helpful when we arrived and the booking in line straightforward. Good service, good. Value, well located
Hi Leah,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
I have used app before and am very happy with the service. It makes my airport parking very easy and I have no worries, flying out or in, about getting to my car, as it is collected and delivered to me in exactly the same place. It is also very reasonably priced too. For a fee, I like the idea of the valeting service as an additional service.
Hi Louise, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
An efficient Service online with dates, times and directions offered. Good value for money. A very courteous parking service.
Hi Donna,
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
The booking of this parking is simple and quick to do. Once there, it's easy to find and simple to park your car, with clear signage. As soon as you have got your luggage to the nearest bus stop, never far away, a bus arrives for the very quick transfer to the airport. The only thing to watch for is how you put your luggage on the racks - go for the bottom rack and stand your case on its edge!
Hi Hannah,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
The whole booking process was very straight forward. I particularly liked the the map showing parking locations and time to Terminal. It made chosing the right tariff easy.
Hi Simone,
Exciting feedback! We are happy you found our system easy to use and straight forward. We thank you for sharing your experience!
-Way Team
Easy clear instructions in the app. Very welcome for an app nerd like me. Quick, easy, competitive quotation.
Hi David,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
We got lost but one of your drivers really help us out. Meet and great service so easy. Great for if you need to get parking "fast", as I did.
Hi Kristyan,
Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
I don't want to spend lots on top of what I'm paying for my trip so this service was just right. The app is simple to use and logical.
Hi Michelle,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
We have used park and fly often and we receive great service we would definitely recommend and the staff are very friendly
Hi Kenny,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Put in car-parking at JFK airport. Could not believe how fast and easy it was to do, such a great price too.
Hi Fay,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Friendly staff. Easy to order and check, no problems. Would recommend you use the car parking excellent service
Hi Deividas,
Exciting feedback! We are happy you found our service easy to use. We thank you for sharing your experience!
Way Team
Prices are the best! Booking is easy! Directions simple to follow! All in all a great package. Good services!
Hi Gary,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
Would book Way again. Vehicl is parked by u on hard stand, not a grass field. Found the system very easy to use, price very good, service excellent.
Hi John,
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
It is quite reasonable - cheaper than getting a taxi both ways to and from the airport. I absolutely adore the pod from the car park to the Terminal. It is so quick and efficient. Getting a quote and booking the car park is easy and quick and considering this is a Business car park I can just about afford it!
Hi Becky,
We appreciate your feedback, and happy you found it easy to book parking with Way, thank you for choosing us!
-Way Team
Excellent service. Very easy to use online. Very easy to follow, with an instant email to confirm your booking.
Hi Julie,
Thank you for great feedback, we appreciate you sharing your experience with your excellent parking service!
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Levi
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team