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Way
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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company responds to reviews on average within 28 days
California
1 review
0 helpful votes
Follow Levi F.
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I used airport parking as I was able to book within under 24 hours. Easy simple and user friendly. Thanks

Date of experience: December 27, 2021
Way S. — Way Rep
over a year old

Hi Levi

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Florida
1 review
0 helpful votes
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Simple, efficient and excellent value for money. To be honest, I couldn't believe the price. I thought I would give it a try but was worried it might be a mistake. On the contrary, I found it with ease and was really impressed wiht the systematic yet personal approach of staff both when I left the car, and on my return from the airport. I would highly recommend this parking spot.

Date of experience: December 25, 2021
Way S. — Way Rep
over a year old

Hi Danny,

Thank you for great feedback, we appreciate you sharing your experience with your parking, and will share your feedback with our partners!

-Way Team

New York
1 review
0 helpful votes
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Easy & straightforward.
December 25, 2021

I have used this service on 2 previous occasions and have never had any issues. Will continue to use this service whenever I fly from jfk airport. Excellent service and value for money. Thank you.

Date of experience: December 25, 2021
Way S. — Way Rep
over a year old

Hi Sophie,

We are happy you enjoyed your experience and found our services to work well for your trip. Looking forward to you using us again in the future!

Way Team

New Jersey
1 review
0 helpful votes
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A very easy to follow the app that really does only take minutes to book. Bonus is a good low cost service.

Date of experience: December 24, 2021
Way S. — Way Rep
over a year old

Hi Brian,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Florida
1 review
0 helpful votes
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Great Service, best price
December 24, 2021

Can not fault the service provided. Very efficient and best price around. No larking with this parking. A personal Park and Ride system

Date of experience: December 24, 2021
Way S. — Way Rep
over a year old

Hi Chloe,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Michigan
1 review
0 helpful votes
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Found the staff very helpful when we arrived and the booking in line straightforward. Good service, good. Value, well located

Date of experience: December 24, 2021
Way S. — Way Rep
over a year old

Hi Leah,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Washington
1 review
0 helpful votes
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I have used app before and am very happy with the service. It makes my airport parking very easy and I have no worries, flying out or in, about getting to my car, as it is collected and delivered to me in exactly the same place. It is also very reasonably priced too. For a fee, I like the idea of the valeting service as an additional service.

Date of experience: December 23, 2021
Way S. — Way Rep
over a year old

Hi Louise, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

-Way Team

Washington
1 review
0 helpful votes
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An efficient Service online with dates, times and directions offered. Good value for money. A very courteous parking service.

Date of experience: December 23, 2021
Way S. — Way Rep
over a year old

Hi Donna,

Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

California
1 review
0 helpful votes
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The booking of this parking is simple and quick to do. Once there, it's easy to find and simple to park your car, with clear signage. As soon as you have got your luggage to the nearest bus stop, never far away, a bus arrives for the very quick transfer to the airport. The only thing to watch for is how you put your luggage on the racks - go for the bottom rack and stand your case on its edge!

Date of experience: December 23, 2021
Way S. — Way Rep
over a year old

Hi Hannah,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
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The whole booking process was very straight forward. I particularly liked the the map showing parking locations and time to Terminal. It made chosing the right tariff easy.

Date of experience: December 23, 2021
Way S. — Way Rep
over a year old

Hi Simone,

Exciting feedback! We are happy you found our system easy to use and straight forward. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
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Fast and easy
December 22, 2021

Easy clear instructions in the app. Very welcome for an app nerd like me. Quick, easy, competitive quotation.

Date of experience: December 22, 2021
Way S. — Way Rep
over a year old

Hi David,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

California
1 review
0 helpful votes
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We got lost but one of your drivers really help us out. Meet and great service so easy. Great for if you need to get parking "fast", as I did.

Date of experience: December 22, 2021
Way S. — Way Rep
over a year old

Hi Kristyan,

Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

-Way Team

California
1 review
0 helpful votes
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I don't want to spend lots on top of what I'm paying for my trip so this service was just right. The app is simple to use and logical.

Date of experience: December 22, 2021
Way S. — Way Rep
over a year old

Hi Michelle,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Delaware
1 review
0 helpful votes
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We have used park and fly often and we receive great service we would definitely recommend and the staff are very friendly

Date of experience: December 22, 2021
Way S. — Way Rep
over a year old

Hi Kenny,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

Pennsylvania
1 review
0 helpful votes
Follow Fay C.
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It was so easy!
December 21, 2021

Put in car-parking at JFK airport. Could not believe how fast and easy it was to do, such a great price too.

Date of experience: December 21, 2021
Way S. — Way Rep
over a year old

Hi Fay,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

North Carolina
1 review
0 helpful votes
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Super duper
December 21, 2021

Friendly staff. Easy to order and check, no problems. Would recommend you use the car parking excellent service

Date of experience: December 21, 2021
Way S. — Way Rep
over a year old

Hi Deividas,

Exciting feedback! We are happy you found our service easy to use. We thank you for sharing your experience!

Way Team

Washington
1 review
0 helpful votes
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Prices are the best! Booking is easy! Directions simple to follow! All in all a great package. Good services!

Date of experience: December 20, 2021
Way S. — Way Rep
over a year old

Hi Gary,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

California
1 review
0 helpful votes
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Would Book Again
December 20, 2021

Would book Way again. Vehicl is parked by u on hard stand, not a grass field. Found the system very easy to use, price very good, service excellent.

Date of experience: December 20, 2021
Way S. — Way Rep
over a year old

Hi John,

Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

California
1 review
0 helpful votes
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Best start to my holiday!
December 20, 2021

It is quite reasonable - cheaper than getting a taxi both ways to and from the airport. I absolutely adore the pod from the car park to the Terminal. It is so quick and efficient. Getting a quote and booking the car park is easy and quick and considering this is a Business car park I can just about afford it!

Date of experience: December 20, 2021
Way S. — Way Rep
over a year old

Hi Becky,

We appreciate your feedback, and happy you found it easy to book parking with Way, thank you for choosing us!

-Way Team

Illinois
1 review
0 helpful votes
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NO PROBLEM
December 20, 2021

Excellent service. Very easy to use online. Very easy to follow, with an instant email to confirm your booking.

Date of experience: December 20, 2021
Way S. — Way Rep
over a year old

Hi Julie,

Thank you for great feedback, we appreciate you sharing your experience with your excellent parking service!

-Way Team

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way.com
Fremont,, CA, United States