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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company responds to reviews on average within 28 days
Washington
1 review
0 helpful votes
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In and out
February 7, 2022

The service was exactly what everyone wants. Fast service when you drop off your vehicle and fast service when you pick it up. Five star service at a fair price. Thank you.

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Paul, so awesome to hear you had fast service with us! Thank you for providing feedback, and your experience with us!

-Way Team

California
1 review
0 helpful votes
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Everything was perfect. The only thing that I would suggest is that they offer a receipt after payment. Behind the glass and sometimes they just run out without asking. Then it's difficult to catch them for the receipt.

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Jonny, we understand your concern, and appreciate your suggestions. Thank you for providing feedback to our team.

Massachusetts
1 review
0 helpful votes
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Amazing
February 4, 2022

The online booking was easy, as was finding and using the car park. When I returned I called for the bus and it arrived in no time. Very happy overall.

Date of experience: February 4, 2022
Way S. — Way Rep
over a year old

Hi Harrison, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

Texas
1 review
0 helpful votes
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So far so good. Best parking app. Easy to use, great value, no issues at the lots. So helpful. Thank you.

Date of experience: February 3, 2022
Way S. — Way Rep
over a year old

Hi David,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

Texas
1 review
0 helpful votes
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Parking at its finest!
February 3, 2022

Amazing. Easy to use very helpful and has codes to make parking even cheaper. If you need to cancel it's not a hassle.

Date of experience: February 3, 2022
Way S. — Way Rep
over a year old

Hi Miguel,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Texas
1 review
0 helpful votes
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Very easy
February 3, 2022

Perfect app for parking downtown every time! Smooth Experience using the Parking App. Very Simple and effective. Highly Recommended.

Date of experience: February 3, 2022
Way S. — Way Rep
over a year old

Hi Elisha,

We appreciate your feedback, and happy you had a smooth experience using our parking app!

-Way Team

New York
1 review
0 helpful votes
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Parking
January 30, 2022

Way parking is absolutely horrible. There is no-one to contact in customer service and their staff is absolutely terrible. I chose their service even though they were more expensive because I read some positive reviews. Buyer Beware, they will refuse help and good luck getting a refund if something goes wrong. HORRIBLE SERVICE.

Date of experience: January 30, 2022
Way S. — Way Rep
over a year old

Hi Ashley,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way Team

New York
2 reviews
6 helpful votes
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They locked the key inside the car. They then pried open the door to retrieve it. Never took responsibility. Damage was $300. Took them to court. These thieves didn't bother to show up. Judge ruled in my favor. I'm still waiting to be compensated. Go elsewhere. Not worth the aggravation and the damages they will cause.

Date of experience: January 17, 2022
Way S. — Way Rep
over a year old

Hi Franco,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way Team

New York
1 review
0 helpful votes
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The worse experience!
January 9, 2022

On December 30,2021. I had a reservation for 3:30 AM when I arrived at 3:00 I was told by one of the staff members of that way.com had over book them and there was not a space for me. They told me to go to other lots. I was with my mom on a rainy cold morning looking for a spot in the nearest garage.Of course everyone was booked and had to leave my car in the street. The staff member of the lot was very rude and I'm still waiting to get my money back!

Date of experience: January 9, 2022
Way S. — Way Rep
over a year old

Hi Clara,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

Illinois
1 review
0 helpful votes
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Easy to navigate!
January 3, 2022

Fast and easy. Best parking experience ever. Always seems to work well for me. Easy to use and reserve a spot!

Date of experience: January 3, 2022
Way S. — Way Rep
over a year old

Hi Olivia,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Texas
1 review
0 helpful votes
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Having used them many times, they are the best, even showing comparisons with other parks in the area proving this. They also monitor the flight arrivals so if your flight is delayed, they are aware of it and are still there to meet you. No phone calls necessary.

Date of experience: January 2, 2022
Way S. — Way Rep
over a year old

Hi Lewis,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

New Jersey
2 reviews
0 helpful votes
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Scam
January 1, 2022

Tried two times. First time parking was nonexistent, cannot find it. Second time finally we found parking, but our reservation was unrecognizable by parking system. Trying to contact costumer service - 30 minutes on hold with no representative alive. Waste of effort, time and money.

Date of experience: January 1, 2022
Way S. — Way Rep
over a year old

Hi Boris,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience. Due to the demand of this holiday season wait times have been exceeded and our team is working diligently to assist each customer as promptly as possible. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. You can reach out to support@way.com if you need for our team to look into your issue further. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Colorado
1 review
0 helpful votes
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Very straightforward
December 31, 2021

I already used this service for a short break and found the car park very easy to find. The service was second to none, even in the small hours of the morning. Therefore I didn't hesitate to book with them again.

Date of experience: December 31, 2021
Way S. — Way Rep
over a year old

Hi Tasha,

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

District of Columbia
1 review
0 helpful votes
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The one the only
December 30, 2021

Hi I've been using this company over the last 12 months way worth a look every time I need to fly they look after my car very cheap very reliable great staff second to none they have never given me a doubt to trust them with my car next time your flying try them out.

Date of experience: December 30, 2021
Way S. — Way Rep
over a year old

Hi Leah,

We appreciate your feedback, and excited to hear you have been using our platform for the last year! We appreciate and value your feedback and looking forward to you using us in 2022!

-Way Team

Pennsylvania
1 review
0 helpful votes
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I booked parking through their websites & arrived on time said location but no one was there at the spot. They mentioned at their website about garage location but there was no garage there. Finally I left the location & rebooked parking at different location. Its a false advertisement. Most of their advertised location are false. Please don't book blindly by looking their website. They don't have no parking location. They park customer's car on the street. I have a worst experience.

Date of experience: December 30, 2021
Way S. — Way Rep
over a year old

Hi Abu,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way Team

Illinois
1 review
0 helpful votes
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Having tried several apps to get a good discount for early booking I found this one not only gave the best price but actually worked. I saved 60% and got short term parking for the same price they offered for long term parking in New York.

Date of experience: December 30, 2021
Way S. — Way Rep
over a year old

Hi Kai, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

Texas
1 review
0 helpful votes
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I am very happy with your services but I find that would be some special fares for people like me, people who travel a lot and has to leave the car in the parking... Thanks

Date of experience: December 30, 2021
Way S. — Way Rep
over a year old

Hi Jason,

Thank you for your review, and appreciate you sharing your experience. Happy you can enjoy our prices and parking during your travel needs!

Texas
1 review
0 helpful votes
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Its oh so easy
December 30, 2021

Used this airport parking now so easy to find no problem finding a space and just 5 minutes walk to airport great!

Date of experience: December 30, 2021
Way S. — Way Rep
over a year old

Hi Tina,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
2 reviews
0 helpful votes
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We prepaid for a parking spot near the San Francisco for 25 days. Returned early due to a Covid exposure; no refund for unused days. Will never use them again.

Date of experience: December 29, 2021
Way S. — Way Rep
over a year old

Hi Dimitra,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any issues with your booking, and will be happy to assist you with your concerns. Please give our management team a call at 408-598-3338 and someone will be happy to look into your issue right away.

Way Team

California
1 review
3 helpful votes
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Last minute Parking garage swap
December 28, 2021

Booked the parking at 405 parking structure through Way. On the morning of the 24th, Way changed the booking to Prime Parking garage which turned out to be a nightmare. Prime parking garage has only 1 shuttle which goes back and forth and the wait time is a minimum of 45 minutes. Extremely inconvenient! Would not recommend ever! Additionally when we called to status of the vehicle, the attendant was extremely rude while answering the phone.

Date of experience: December 28, 2021
Way S. — Way Rep
over a year old

Hi Subramanian,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. Since there was an issue with the shuttle our team will be sure they note this information on the website moving forward. We currently only serve as an online booking agent. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

- Way Team

From the business

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way.com
Fremont,, CA, United States