The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Great location! Close to theater district! Friendly staff! Car was returned in a speedy manner! Would definitely park here again!
Awesome service. Quick response. My car was ready and waiting at the time I needed it. I'd go here again for sure. I parked here for a concert event.
Hi Dani, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
Parking was efficient and in accordance with my prior booking only realized issue was with respect to the manner of payment which was not explained at all by the payment window!
Hi Callum,
We appreciate your feedback, our team will reach out to the parking lot regarding your issues. We appreciate you sharing your experience!
-Way Team
Made the trip into New York absolutely painless. Pulled in, attendant took car, and off we went! Upon return, car was retrieved in minutes, and we were on the way out. This is the way to park when visiting New York. Price was very reasonable.
Hi Sonny,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Since the door shutter is closed, have to wait for attendant to open the shutter. I thought the garage was closed and left. Drove around and backed, this time the attendant saw me and opened the shutter. Very good facility. Attendants were very nice.
Hi Chloe,
We appreciate your review! Thank you for using our using services.
-Way Team
The location is clean and the employees are extremely kind. They wear masks! Your vehicle remains in good condition and you never have to wait. One of my favorite Icon lots. It's a great option if you are going anywhere.
Hi Alex,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
I booked this online. Everything went very well but the Garage's address is not posted where the actual garage is. It was a little hard to find. Otherwise everything was fine.
Hi Boston, So sorry to hear about your experience. Our team will take a look into the location and the address details for this facility. We appreciate your review, and happy you chose Way for your parking!
-Way Team
Excellent service. A great standard of service from great staff, I have always found them to conduct themselves in a professional, polite and friendly manner.
Hi David, Awesome to hear you had the excellent service with us! Thank you for providing feedback, and sharing your experience with us!
Dropped my car off with an easy contact-less check-in from my phone. When we came to retrieve the car, we waited less than 5 minutes for them to pull it around to us. Excellent service. Would definitely use them again.
Hi Nicole, Thank you for providing feedback, and sharing your experience with us!
Always a positive experience using Way Parking whenever I come into the city. App is easy to use and usually can find a very reasonable rate.
Hi Shannon,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Convenient, excellent service. The attendant was professional, courteous and helpful. I used the Way App in my phone and it was very convenient, no paper tickets to misplace. Easy and good deals!
Hi Hannah,
We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is top notch, we appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
I made a reservation about 2 hours before I was to arrive in the City and was nervous because a number of garages that I checked were booked. This one was about 10 blocks from where I was meeting a friend for dinner, but I was able to make a reservation, quickly drop my car off and be on my way to dinner. When I finished my dinner, I was able to quickly retrieve my car and be on my way. Just make sure you go to the correct garage.
Hi Gemma,
We appreciate your sharing your experience, and happy you were able to retrieve your vehicle quickly! We will be sure to share your experience with our partners as well, hope to see you again soon!
-Way Team
Parking was as simple as possible. Reserved online, so just pulled in, went about my business, came back 6 hours later for my car.
Hi Jack,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Had and easy experience. Everyone we interacted with was helpful and courteous. Made reservation on line without any trouble. In and out in minutes. Would definitely come back.
Hi Sophie,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Pre-booked for a reasonable cost. The experience was seamless. When i arrived the attendant was polite and efficient. Same experience when i picked up the car.
Hi Emma,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Went to the rangers game last night. Pre-booked for a reasonable cost. The experience was seamless. When i arrived the attendant was polite and efficient. Same experience when i picked up the car.
Hi Sophie, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
I had no negative issues, I pre-paid online. Drove into garage guys working were polite & when I retrieved my car all was well. No issues with my prepaid receipt.
Hi Lauren,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our platform!
-Way Team
My experience has been very good. The staff are professional and helpful. The operation is relatively efficient and my car has always been returned in good condition.
Hi Ed,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
I made a reservation through the app and my parking spot was waiting for me when I got there. Very convenient, touchless system. The attendants were nice and efficient and the wait time was very short. Will definitely use this location again!
Hi Victoria,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our partners location!
-Way Team
Perfect location to park if you are attending a show. Walked out of the theater on a freezing winter night and was in a warm car within 5 minutes. Good service!
Hi Colin,
Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Sydney,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team