WayReviews 974

I used way.com in 2018
As of today, 3Mar2022, they have e mailed me every single day since then. I have unsubscribed 20 times; I report them for spam automatically every day (>100 times so far). Nothing works.
Be ready for that if you are crazy enough to use them.

The customer is always right, Horrible customer service arguing to me about my bad experience couldn't get anywhere with that person not a manager would talk with me, I had to order a uber to get to my car, cause the shuttle wasn't running, couldn't get a refund

DO NOT BOOK. I booked airport parking off site with a shuttle to and from the airport. Once I arrived at the location, I was told by the hotel staff that they do not have an airport shuttle and those websites know it. I ended up having to park at the airport and lost $40 due to way.com. I requested a cancellation 5 minutes after my start time and way.com would not give me a refund due to policy. They also stated that they are not liable for shuttles and therefore CANNOT be responsible if the location has one or not, even though it is stated in their description.

Seriously this is terrible customer service and I should have known better than to use a random website. Save yourself the trouble and book direct with a parking location or other.

This garbage
Site scams you into clicking on the lowest price then let's
You know after the fact that there
Is no shuttle service. Now I am am
Farther away from the airport and have to pay more with the cost of the UBER. Deleting the app when I get home

I made a reservation for long term parking in Logan airport. Somehow, it was through way.com. When I came to the reserved site, I was told that there was no reservation and the local people told me that they did not work with Way.com anymore. I was asked to drive to another parking lot to park there. Then I came back, the charge for the parking is $28/day, instead of $17/day.
I did submit my receipt to way.com. I have still not seen any positive respond for refunding my money and reimburse my extra charge.
Is this a scam?

I had a very bad experience at a parking location & gave them a bad review but I noticed my review is no where to be found & the only reviews I see are the 5 star reviews. So don't go by the reviews on way.com or on their app! Go to yelp to get the real reviews

Great experience. Friendly staff. Dropping off our car was super easy and when we picked it up they had it to us in 3 minutes. Would definitely use them again and highly recommend

Prepayment process worked seamlessly. It was easy to find a convenient garage. Everything was digital. No need to get a ticket. Easy in and easy out.

This easily accessible location from the side is close to theaters and restaurants. The attendant was polite and courteous. Coupons were available for discounted rates.

Easy and a great parking spot. Thank you for great service. Truly appreciate you keeping my vehicle safe.

Great service. Great experience. Got my claim ticket texted to me and the attendant got my car quickly.

The garage attendant on duty was so nice. Will be in this neighborhood often in the future and will choose this Icon garage over any others in the neighborhood because of his professionalism and kindness.

Easy and fast. What a great find! The gentlemen at this garage were so efficient and courteous! Even something like finding a great garage in the area is a blessing! Thank you Way parking!

The attendant took care of us immediately upon arrival. He looked over the car and asked approx. Return time. When we picked up the car, he went immediately to return our car to us. The facility was clean, and he was very polite. Would certainly go there again.

Excellent as per usual. Should have waited for day of to book, cheaper! But all was done professionally

I was able to enter and exit fairly quickly. The lot is very convenient to the center and my car was safe during my event.

I had a lot of trouble signing up to reserve a discount parking space. I kept getting sent to the wrong garage. But when I finally managed to print it out, it worked beautifully!

Nice, clean garage, with pleasant employees. Only issue was that not all staff understood how the reservation and prepayment system worked. A small issue, but training would help.

Very convenient. All employees are professional and courteous and were very quick to help me! I used the app and saved a lot. I will use them again when I visit next week.

The majority of attendants at my garage, couldn't be more helpful. They're always courteous and respectful and do everything in their power to ensure my car is either waiting for me, through their very efficient, text first system or brought to me as quickly as possible. A huge shout out to Way team, you are a pleasure to deal with and always have my best interests at heart.