WayReviews 974
Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Payment system straight forward. System could be more intuitive like filling in state info once a zip code was input.
Great idea and frequently updated app. Super easy to find and prepay for parking. Mostly accurate informations.
Quick and clean experience supported by user reviews. However there was a wait to reach customer service both over the phone and the chat. Improving this aspect will go a long way to a much better customer experience. Cheers!
Hi Amy
Thank you for your feedback!
We're glad to hear that you had a smooth experience and found user reviews helpful. We appreciate your patience regarding wait times and understand the importance of quick support. Your input is valuable, and we’ll continue working to improve our response times for a better customer experience.
We appreciate your support and look forward to serving you again.
Regards
Way Customer Support Team
Very pleased with the customer service I received. I like booking my parking in advance. It's so easy!
This app is easy to navigate and information upfront. My reservation was completed in under 2 minutes.
Hi Kodak
Thank you for your feedback!
We're delighted to hear that you found the app easy to navigate and that your reservation process was quick and seamless. Providing a hassle-free experience is our priority, and we appreciate your support.
We look forward to serving you again!
Regards
Way Customer Support Team
This app has made paying for parking so easy and convenient! Great discounts on parking! Reliable app
Drivers were courteous and extremely helpful. Service above and beyond. Will use them every time we fly from city.
Hi Sierra
Thank you for your feedback!
Ensuring a smooth and helpful experience for our customers is our top priority.
We truly appreciate your support and look forward to serving you every time you fly from the city.
Regards
Way Customer Support Team
No doubt in my mind one of the best companies/apps out there. It's so straightforward, saves you so much money and time, and doesn't lock you into anything/you can cancel up until the start time. I don't think I've seen a company this transparent and easy before. I use it every week - seriously one of the best!
Additionally, the overflow lot, although functional, was a dirt lot situated far away and lacked clear markings or security measures. It seems that the rental car business on the lot takes precedence over the parking operation, resulting in limited staffing and attention to detail in this area.
Hi Molly
Thank you for your feedback.
We appreciate your honest insights regarding the lot. Your comments help us identify areas for improvement, and we will share them with our team to enhance clarity, security, and overall customer experience.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Regards
Way Customer Support Team
Very convenient if you get to beach early before parking fees start and don't want to walk all the way back to car and stand in line.
Super convenient and well worth it. The shuttles were waiting and we only had to wait less than 5 mins after the cruise returned even though it was a madhouse. Will use again.
Hi Jessica
Thank you for your feedback.
We're delighted to hear that you had a smooth and convenient experience with minimal wait times. Providing reliable and efficient service is our top priority, and we’re thrilled that we met your expectations.
We truly appreciate your support and look forward to serving you again on your next trip!
Regards
Way Customer Support Team
I found the Car Parking that I was looking for, at a very reasonable rate, easily. The booking and payment was similarly easy.
Fortunately, shortly after arriving at the pick-up point, the correct shuttle arrived, although there was a brief hiccup regarding the QR code.
Hi Blair
Thank you for your feedback.
We're glad to hear that the correct shuttle arrived promptly and that your experience was overall positive.
We apologize for the brief hiccup with the QR code and appreciate your understanding. We’ll work on improving this aspect to make your future experiences even smoother.
We appreciate your support and look forward to serving you again!
Regards
Way Customer Support Team
Despite initially struggling to locate the lot, I remained optimistic and reached out persistently to resolve the issue regarding my refund. Although it took some time and effort, I eventually received a satisfactory resolution.
Hi William
Thank you for sharing your experience!
We’re glad to hear that you found the process simple and easy, despite the initial challenge in locating the lot. We appreciate your patience and persistence in reaching out, and we’re happy that we could provide a satisfactory resolution. Your feedback helps us improve, and we truly value your support.
We look forward to serving you again in the future!
Regards
Way Customer Support Team
Very easy to navigate the Way airport parking app. Prices are fair and reasonable. I will be using this service in the future, Hopefully the actual parking and return will go as planned.
Hi Jessica
Thank you for your feedback!
We're delighted to hear that you found the Way airport parking app easy to navigate and our prices fair. We strive to provide a seamless experience from booking to parking and return, and we hope your upcoming experience is just as smooth. If you ever need assistance, feel free to reach out.
We appreciate your support and look forward to serving you again!
Regards
Way Customer Support Team
Very easy to navigate the app. Prices are fair and reasonable. I will be using this service in the future, Hopefully the actual parking and return will go as planned.
I called the Way Parking customer service before booking online. A customer service representative answered right away. She is very helpful, courteous and answered all of my questions satisfactorily. Amazing parking service.
Hi Lisa
Thank you for your feedback!
We're delighted to hear that you found the app easy to use and had a great experience with our customer service team. Providing prompt, helpful, and courteous support is our priority, and we’re glad we could assist you.
We appreciate your support and look forward to serving you again!
Regards
Way Customer Support Team
I called the Way Parking customer service before booking on line. A customer service representative answered right away. She is very helpful, courteous and answered all of my questions satisfactorily.
The agent I called was super helpful and offered me a 5% discount code. So far so good. Now I haven't parked yet but I'm sure it'll be ok.
Straight-forward. Chat response was within two minutes, provided good information. Indicated flexibility in scheduled times within the specified day for me. Thank you Way. Great airport parking services!
Hi Daniel
Thank you for your feedback!
We're delighted to hear that you had a smooth experience with our chat support and found the flexibility in scheduling helpful. Providing efficient and reliable services is our goal, and we appreciate your support. We look forward to serving you again in the future!
Regards
Way Customer Support Team
Straight-forward. Chat response was within two minutes, provided good information. Indicated flexibility in scheduled times within the specified day for me.
I had a reservation to park, and upon entering the garage, I found it well-organized despite the large number of people waiting for various boats.
Hi Robert
Thank you for sharing your experience!
We're glad to hear that the garage was well-organized despite the high volume of visitors. Ensuring a smooth and hassle-free parking experience is our priority, and we appreciate your feedback. We look forward to serving you again on your future travels!
Regards
Way Customer Support Team
The app gives all information needed. We have only booked, have not used yet. I hope I can give 5 stars when I actually use the service.
Hi Andrea
Thank you for your feedback!
We're glad to hear that booking through the app was quick and easy and that you found all the information you needed.
If you have any questions or need assistance, feel free to reach out.
Regards
Way Customer Support Team
Courteous customer service rep answer my call promptly. I will park my car at Way Parking for 5 days and give a review after that.
Hi Dona
Thank you for your feedback!
We're pleased to hear that our customer service representative assisted you promptly and courteously. We appreciate you choosing Way Parking for your upcoming trip and look forward to your review after your experience.
If you need any assistance during your parking stay, feel free to reach out.
Regards
Way Customer Support Team
The description of available services was very complete, and the process for transfer to the port was very well explained.
I had a flight to London from JFK. Upon arrival at the parking lot at 126-23 152nd Avenue, 152nd Avenue, New York, the parking attendant informed me that the parking lot was overbooked and they could not accommodate my car. Despite showing my pre-paid reservation, the attendant insisted it was my personal problem and asked me to leave. The parking attendant was extremely rude, and I was thoroughly disappointed.
I attempted to contact Way and waited on hold for 10 minutes to speak with an operator. However, when I finally connected with an operator, the call abruptly ended.
I found myself without parking. My family and I had booked a vacation to the UK, and I needed to check in and pass through security for our international flight, with boarding closing soon. As a result, I had to resort to parking at the JFK long-term parking lot $315, arriving just 10 minutes before the boarding gates closed.
This is not acceptable business practice. I had already paid for my reservation, yet nobody assisted me in resolving the situation. When I return to US, I sent email to WAY but they tell me that cannot refund my money because parking was not full. After 30 min call to the manager they agreed refund to me part of my expense.
Absolutely - unresponsible company. I tried to save my money but finally I paid for my parking $315!
Hi Dmytro,
We are extremely sorry for the experience you had at our partnered location. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. We request you to please reach out to our manager's team at waycs@way.com to look into this issue further. Thanks for your understanding and patience.
-Way Team
We left our car at Way parking. On arrival we followed the instructions left by the driver who brought us from the parking to the terminal. The weather was terrible - very cold and pouring. The location for pick-up has absolutely no markings to indicate that it is the right one. Thank you.
Hi Darcel
Thank you for your feedback!
We're glad to hear that booking with the Way Parking app was easy and that you were able to follow the provided instructions. We appreciate your insight regarding the pick-up location markings and will share this with our team for improvement. Your experience matters to us, and we’re grateful for your support.
If you ever need assistance, feel free to reach out. We look forward to serving you again!
Regards
Way Customer Support Team
We left our car at Way parking. On arrival we followed the instructions left by the driver who brought us from the parking to the terminal. The weather was terrible - very cold and pouring. The location for pick-up has absolutely no markings to indicate that it is the right one. Thank you.
Can find shuttle info on reservation. The response came in about 15 min with instractions on where to go for pick-up and mention on when to expect a shuttle. Great Way app
Hi Dawn
Thank you for your feedback!
We're happy to hear that you found the shuttle information easily on your reservation and received clear instructions in a timely manner. Ensuring a smooth experience for our customers is our priority, and we appreciate your kind words about the Way app.
We look forward to serving you again in the future!
Regards
Way Customer Support Team
Wow! Easy and quick which always rates high. By this time there were about 12 people waiting for the shuttle.
Hi Hazel
Thank you for your feedback!
We're glad to hear that you found the process easy and quick. We appreciate your patience regarding the shuttle wait time and will continue working to improve the experience for our customers.
We look forward to serving you again!
Regards
Way Customer Support Team
This experience was great, it hasn't completely deterred me from using their parking services in the future, but I'll definitely be more cautious and explore alternative options next time.
Hi April
Thank you for your honest feedback.
We're glad to hear that you found our app easy to use and that your experience was generally positive. We understand your concerns and appreciate your openness to considering our services in the future. Your feedback helps us improve, and we’d love the opportunity to provide you with an even better experience next time.
Regards
Way Customer Support Team
There were available spots at my home airport. It would be beneficial for the company to improve their system for handling reservation changes or cancellations, perhaps by offering credits for future use in situations like mine.
Hi Cordie
Thank you for your feedback and for choosing our services!
We're glad you found available spots at your home airport. We appreciate your suggestion regarding reservation changes and cancellations, and we will certainly take it into consideration to enhance our system. Offering greater flexibility is something we continuously work toward.
Regards
Way Customer Support Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dylan
Thank you for your feedback!
We're glad to hear that you found the payment process straightforward. We also appreciate your suggestion regarding autofilling state information based on the zip code—our team is always looking for ways to improve the user experience. Your input is valuable, and we’ll share it with our development team for consideration.
We appreciate your support and look forward to serving you again!
Regards
Way Customer Support Team