The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
The Airport Parking was excellent. Transport for my departing flight was spot on as it was when I returned home a week later from Spain to the car park.
Good app, better than i was expecting. Your app makes it so easy to do business with you - wish other apps were the same!
Hi Maria,
We appreciate your feedback, and excited your experience was excellent! We appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
This price was excellent and so easy to use. I had no problems whatsoever, the guy was waiting for me when I arrived at airport at 6.30am right on time and when I came back I telephoned as advised from baggage collection and the car was waiting for me. This was an excellent service. Well done. Will certainly use this again
Hi Izizy,
We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!
-Way Team
We have not yet experienced the full service, but so far the price is competitive and the app very easy to utilise.
Hi Kasey,
We appreciate your sharing your experience, hope to see you again soon!
-Way Team
Would recommend Way Airport parking. Only a few minutes to wait for the minibus to take six of us to the airport. Driver helped with the luggage on both journeys, and only a few minutes to wait for bus on arrival home.
Hi Ira,
Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
Never booked meet & greet before, hoping all goes well! Really fast app, nice to have it on the road!
Hi Luke,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
Really good service from the company. It's cheaper than the airport parking! Staff on the bus were really friendly which is a nice change for a bus driver. Ready and waiting when we parked up & when we came home. Would park here again & recommend them to anyone.
Hi Noah,
We appreciate your feedback, and excited your experience was good! Our partners work diligently to make sure your experience is top notch, we appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
I have stayed with Way on several previous occasions and always found it a simple no hassle experience in parking. Cannot be beaten on the price!
Hi Colleen,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
I found it very easy to book. This is helpful for you guys. Will recommend your service to my friends and colleagues!
Was looking for parking for over a hour someone told me about this app and I found a parked amazing.
Hi Jacob, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
Just bought two tables, one table had a deep scratch. No warranty because it was partial assemble. Partial meaning 3 screws and not one near the top. Please don't buy from these folks their customer service is probably the worst right now. Pae
Hi Par,
We are sorry to hear about your experience, unfortunately we do not sell furniture on our platform.
We wish we could be further help, and so sorry for your experience.
Best,
Way Team
www.way.com
I have stayed with Way on several previous occasions and always found it a simple no hassle experience in parking and then getting to and from the various Terminals. Cannot be beaten on the price!
I booked parking through way.com for when I was scheduled to fly out of town. On the day my reservation would start, my flight was cancelled and I reached out to way requesting a refund as I would not be using the parking. They refused to give a refund as my reservation had already started. Terrible service and experience. Will never use again!
Hi Ryan,
Thanks for sharing your experience, as we understand your frustration. Currently, we are only able to refund bookings 24-hours in advance from time of purchase. Please feel free to visit our terms and conditions page to understand more about our refund policy. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
I have been waiting over an hour and 15 minutes. They don't answer phone email or texts. They have my car or I would get another service. My wife and I have work tomorrow. It's now after 11pm and we have 75 minute ride home. Never will consider using them again. NEVER!
Hi Thomas,
Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding your experience. If you would like to speak to a member of our team please email support@way.com so we can assist. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way Team
Same experience as others with the refund issue. My flight was canceled last minute and I flew out of a different airport so I no longer needed the parking that I already paid for. They will not give a full refund. I don't plan on using this app any longer.
Hi JM,
Thanks for sharing your experience, as we understand your frustration. Currently, we are only able to refund bookings 24-hours in advance from time of purchase. Please feel free to visit our terms and conditions page to understand more about our refund policy. If you would like to share any further details with our team please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
DO NOT USE WAY.COM
Way.com sells parking reservations for airport parking, among other things.
They present good prices for parking, but then change your reservation at the last minute. By that time there are no other options, no way to contact way.com, and the new 'upgraded' parking reservation is far worse than what you reserved.
A deal's a deal, and if Way.com can't live up to the reservations they sell, they shouldn't be in business.
Hi Science,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern regarding your reservation being relocated. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
I booked airport parking in atlanta through way.com. When arrived at Ramada hotel ( parking area) they told us they don't accept parking!
Hi Mary,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.
Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. If the parking location has an inventory issue our team will provide your feedback to their team so they can assist you with your concern. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way.com Team
Way.com's business model is to work with parking garages to get you a spot at a reduced rate. Way has no control or contractual obligation to control whether or not your reservation is honored. The parking garage is incentivized to accept a drive-up at their list rate instead of your cheaper reservation. Since Way.com does not honor the agreement, I strongly suggest that you work directly with the parking garage. This will save you the hassle and delay associated with a panicked hunt for expensive airport parking. Don't miss your flight! Stay away from Way!
Hi Ray,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and will share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.
Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way.com Team
Great service. Helpful employees. Convenient location for where I was going. Ease of use and attention by the staff
Hi Sara,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our services!
-Way Team
Way.com only displays positive reviews. It's a promotional site not to be trusted. We were sent to Prime Park near JFK airport when the lot we made a reservation at was full. Way.com facilitated this bait and switch. No worries because, Prime Park received "good" reviews on Way.com (4.8 stars). Our experience parking there was terrible! We looked up the reviews on Google, and Prime Park has a 1 star average supported by numerous descriptions of nightmarish experiences.
We had to take a taxi from the airport to the parking lot when the shuttle service never showed up. Also, there's an extra charge for parking an SUV ($30 CASH ONLY). We were tricked twice by Way.com - a bait and switch scheme and cherrypicked reviews. Disgusting.
Hi Matthew,
Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding your experience. If you would like to speak to a member of our team please email support@way.com so we can assist. Please keep in mind, all reviews on our platform are approved by Way and pending approval from our partners as well. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Emmanuel,
We are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!