Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Easy parking and close to majestic theater. Quick efficient staff. Drop off and pick up are at street level.
I prepaid for parking. A parking app worth using. Easy to use. Easy to book. Saves money and time. Always a pleasure parking.
Hi Bevan,
Thank you for sharing your feedback with us! We are happy you found it super easy to book with Way!
-Way Team
Nice Online Reservation System; fast check in and check out. Very automated. More importantly good price. Great app.
Hi Catrin,
We appreciate your sharing your experience, and happy you enjoyed your reservation!
-Way Team
Convenient location! Parking staff very friendly. Awesome service and the attendant was extraordinary!
Hi Huw,
Exciting feedback! We are happy you found our partners to be very friendly. We thank you for sharing your experience!
-Way Team
Great service team! Way is the BEST! Thank you very nice experience. Great parking attendant on duty.
Hi Simon,
Exciting feedback! Thank you for sharing, we are looking forward to seeing you again!
-Way Team
Excellent Attendant. The staff was kind and straightforward. Polite, efficient and professional. Very satisfied.
Hi Amanda, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
Kind attendent!, Easy Booking! I love that you can sign in as a guest. Parking was easy and for the amount listed.
Hi Lauren,
Thank you for sharing, we are happy you enjoyed your reservation and found the parking and booking easy!
-Way Team
Great lot. Staff is always friendly. Generally polite service people and clean facilities. Will be returning.
Hi Catherine,
Exciting feedback! Looking forward to you returning soon!
-Way Team
Excellent. The attendant was marvelous. Smooth reservations, and efficient check in and check out. Highly recommended.
Hi Daniel, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
Excellent service. Well mannered professional staff. Couldn't find a better provider near or far. Fast, safe, inexpensive.
Hi Ross,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Great service! Getting in and out was easy. As advertised. Close to Port Authority. Security booth attendants were helpful!
Hi Michael,
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
Always one of the best garages anywhere in the city. Extremely convenient! Great location! I think i will use your app more in the future.
Hi Joel,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
So easy. I had prepared ahead of time. You get kind service at this location. Staff was courteous during drop off and car was returned promptly at pickup.
Hi Jesse,
We appreciate your sharing your experience, and happy to hear it was easy! Hope to see you again soon!
-Way Team
Best parking crew in NYC. Easy in and out. Courteous and quick! Just what you expect a quality parking garage to be!
Hi Jess,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Was easy and fast. Everything was smooth and it was a pleasure working with your staff. Great value.
Hi Shane,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Check in was great. Very attentive. Check out was very smooth as well. Great parking location. Thank you!
Hi Helen,
Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
As always, excellent service. Car is always ready for pickup. The attendants were courteous, professional and careful. The experience was quick and easy.
Hi Hannah,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
We purchased our parking online and had a great experience dropping our car off and picking it up, while visiting New York. Thanks so much! I would highly recommend!
Hi Mia,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
Good service overall. I made reservations online and everything went fine. Can't complain. Left the car 6 days. Good price.
Hi Caryl,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our services!
-Way Team
Nice staff. Parked fine, using the text I showed my check out ticket, pick up was quick, and I was on my way.
Hi Tamara,
We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is quick and convenient, we appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
We appreciate you sharing your experience, we are excited you enjoyed your parking experience!
-Way Team