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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company responds to reviews on average within 28 days
Texas
1 review
0 helpful votes
Follow Colene J.
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No Messing booked online. It took 5 mins. Thanks. Helpful and Informative company - great location and very good price.

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Colene,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
Follow Elissa S.
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This was a very easy booking to make and done in a few minutes. I could not believe it was as cheap as off airport parking. We have the convenience of a few minutes walk to terminal where off airport parking we would have to wait for a transfer bus and at least a 8 minute ride. Excellent choice of parking to get our holiday off to a great start. We will definitely booking with this company next time we fly from LAX

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Elissa, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

California
1 review
0 helpful votes
Follow Luke E.
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Useful! Having booked the long term parking for the w/end & paid for it online... it was smooth & easy.

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Luke,

We appreciate your sharing your experience, and happy everything went smooth and easy! Hope to see you again soon!

-Way Team

California
1 review
0 helpful votes
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Satisfied
June 7, 2022

Great option. No problems, car reg recognition is great and speeds things up quick shuttle bus service to the terminal all in all hassle free

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Coral,

We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is top notch, we appreciate you using our platform and hope to see you parking again with us soon!

-Way Team

Connecticut
1 review
0 helpful votes
Follow Tarkan D.
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I was refused service at the location which I already paid for. I have the video that they refused to have my car and threatened me to punch and harassed me. I had to go and find parking last minute so I wouldn't miss my flight. I parked in the long-term parking after paying way.com and being harassed at the parking lot.
Since August 2021 I have been trying to get my refund but no chance.
I also have the video that shows parking lot attendants saying that it doesn't matter if I paid or not they have no open spot there. Once I try to show my reserved spot and told them I'm missing my flight they threatened to punch me, I called the cops but didn't have enough time to wait since I was about to miss my flight.

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Tarkan,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and the confirmation issue you encountered when arriving to the parking location. Please email support@way.com so we can assist you directly. We will be happy to assist you with any concerns regarding your booking if you still need assistance.

Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Connecticut
1 review
1 helpful vote
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THIS APP IS TERRIBLE! YOU WONT GET REFUNDED
May 31, 2022

HAD A FLIGHT CANCELED BY MY AIRLINES AND WHEN I CONTACTED THEM TO LET THEM KNOW THEY HAD INFORM YOU TO CALL LOT TO INFORM ONLY TO FIND THAT THEY HADN'T CANCELED IT! SAVE YOURSELF THE DRAMA OF BEING TOLD TO CALL ONE PLACE ONLY TO LOSE YOUR FUNDS! CONTACT THE LOT DIRECTLY AND SCRATCH THE WAY.COM

Date of experience: May 31, 2022
Way S. — Way Rep
over a year old

Hi Jeanette,

Thank you for sharing your feedback, we are so sorry for your experience, please feel free to reach out to us by emailing support@way.com so our team can look into your issue further. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

Way.com Team

Florida
1 review
0 helpful votes
Follow Alex N.
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Parking
May 30, 2022

Unfortunately if there were minus stars that's what I would have given this company. I had a reservation for parking and I was flying so when I got to the hotel they tell me that their lots are full. That in fact was an issue however I was ok because of the time. When I called customer service they tell me that they will refund me the money and that is when I got very upset because I can care less about a refund, I needed a place to park my car in order to catch a flight. Well, way doesn't find you a solution when they screwed up. I had to look for another company on my own and do everything at the last minute. I don't understand why they didn't give me a heads up before about none availability in that hotel or that they could themselves find me another hotel for me to park. I don't recommend this company at all for parking.

Date of experience: May 30, 2022
Way S. — Way Rep
over a year old

Hi Alex,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and additional cost you encountered when leaving the facility. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Virginia
1 review
2 helpful votes
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Read small script
May 27, 2022

I booked JFK aero port parking for $9.95 a day.
When I arrived to parking place ( 3 hrs. Before flight) I was told I need to pay additional $5 a day + tax BECAUSE my car ( Nissan Rogue) is SUV
Instead of 9.95 I paid $15. And don't have choices to cancel.
Will newer use WAY.com

Date of experience: May 27, 2022
Way S. — Way Rep
over a year old

Hi Michael,

Thanks for sharing your experience, as we understand your frustration. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. Rates will vary depending size of vehicles at certain location. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

New York
1 review
0 helpful votes
Follow Al K.
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I booked 1 day parking stop in NYCity with Way.com. Confirmed emailed reservation number was never sent to me. So, I couldn't use my reservation for the simple reason that I had no reservation number. I have to find a parking spot somewhere else. Way.com customer service don't have proof that confirmation was emailed or sent to my phone number and still insist that it was emailed to me. No credit was offered, no compromise solution reached. I'm filing claim with my credit card. Good luck to anyone who use Way.com: I'm not ever :(

Date of experience: May 24, 2022
Way S. — Way Rep
over a year old

Hi Al,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and the confirmation issue you encountered when booking. Please email support@way.com so we can assist you directly. We will be happy to assist you with any concerns regarding your booking if you still need assistance.

Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Oregon
1 review
0 helpful votes
Follow Sammy S.
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We have used Way for over 3 years now and their excellent service just gets better. Within 5 minutes of reaching the car park you are whisked into the airport terminal. On your return from your trip, you can literally walk out of the terminal and straight onto the waiting mini bus. Add to this the fantastic staff at Way and you coudn't ask for more.

Date of experience: May 23, 2022
District of Columbia
1 review
0 helpful votes
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Very good service. A truly straight forward easy process to book ones parking slot within Airport boundaries.

Date of experience: May 23, 2022
District of Columbia
1 review
0 helpful votes
Follow Alex W.
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The choices of car parks were extensive, depending on location and service required. Service is very good, easy to book and no complications

Date of experience: May 23, 2022
Delaware
1 review
0 helpful votes
Follow Yana B.
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Best parking. Great value. Easy to place reservations, no worries or concerns - Really highly recommended.

Date of experience: May 23, 2022
Way S. — Way Rep
over a year old

Hi Yana,

We appreciate your feedback, and hope you try us again soon.

Way Team

Pennsylvania
1 review
0 helpful votes
Follow Craig P.
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I would highly recommend Way airport parking. Nothing was too much trouble and the charges were very reasonable. From booking to arriving at the airport the whole process was professional and customer friendly. Car parking spaces were generous and the area was secure, total peace of mind before you fly

Date of experience: May 23, 2022
Way S. — Way Rep
over a year old

Hi Craig,

Exciting feedback! We are happy you would recommend us and found our app easy to use. We thank you for sharing your experience!

-Way Team

Florida
1 review
0 helpful votes
Follow Mick H.
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Excellent so easy.
May 23, 2022

It was so easy to use. Easy to understand no messing just put dates in and seconds later got a list of options. All done in minutes. Would highly recommend to anyone.

Date of experience: May 22, 2022
Way S. — Way Rep
over a year old

Hi Mick,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

New York
1 review
0 helpful votes
Follow Liam M.
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Great service from meet and greet. Easy directions. No additional shuttle services needed. Fast and efficient service.

Date of experience: May 21, 2022
Way S. — Way Rep
over a year old

Hi Liam, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

New York
1 review
0 helpful votes
Follow Georgia D.
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Used other parking app but Way is much cheaper. Way showed me how - quickly and without effort. A great service

Date of experience: May 21, 2022
Way S. — Way Rep
over a year old

Hi Georgia,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Florida
1 review
0 helpful votes
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Great service
May 22, 2022

Instant Answering Service. I was very satisfied with the service and price, and will certainly use again

Date of experience: May 21, 2022
Way S. — Way Rep
over a year old

Hi Steve,

We are happy you shared your experience!

-Way Team

New York
1 review
0 helpful votes
Follow Georgia W.
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Excellent service.
May 22, 2022

Not bad, in fact better than last year. Very quick and easy, everything made simple and a very speedy process.

Date of experience: May 21, 2022
Way S. — Way Rep
over a year old

Hi Georgia,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

New Jersey
1 review
0 helpful votes
Follow Mark W.
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Good service
May 20, 2022

The first class service app. I have used this park for a number of years now and will continue to do so in the future.

Date of experience: May 20, 2022
Way S. — Way Rep
over a year old

Hi Mark,

We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is top notch, we appreciate you using our platform and hope to see you parking again with us soon!

-Way Team

From the business

Platform For Consumer Services


way.com
Fremont,, CA, United States