• Watch Rapport

Watch Rapport

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Overview

Watch Rapport has a rating of 3.89 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watch Rapport most frequently mention customer service, high quality, and top notch. Watch Rapport ranks 10th among Watch sites.

  • Service
    113
  • Value
    102
  • Shipping
    104
  • Returns
    107
  • Quality
    104
Positive reviews (last 12 months): 76.9%
Positive
100
Neutral
0
Negative
30
11
See all photos

What reviewers want you to know

Positive highlights

  • Excellent prompt and helpful customer service as usual.
  • Watch rapport has the best selection of luxury watches a dream come true for watch enthusiasts.

Critical highlights

No critical highlights yet

How would you rate Watch Rapport?
Top Positive Review

“Positive experience with them”

Dave B.
3/4/24

Following multiple transactions with WR, I'm happily sharing my experience. Dealing with them has consistently been a pleasure, and I've nothing but positive experience with them. What you can anticipate from this company is not only prompt communication but also meticulous attention to detail, transparent and sincere representation of their products, and swift and transparent pricing during negotiations. In today's digital age, a business's online reputation and reviews hold significant weight, which is why I wholeheartedly endorse anyone considering transactions with them to proceed without hesitation. As a seasoned watch collector, I've encountered numerous sellers, yet WR stands out as one of the select few with whom I choose to conduct business.

Top Critical Review

“No watch, no refund”

Ted T.
1/30/24

Purchased two time pieces for over $9k from the company using my credit card. Estimated delivery dates came and went. Finally, after months, requested a refund as per their policy. Was promised a quick refund and was told it was complete. Nothing hit the credit card. The company blamed "technical" issues. Waited and still no refund after months although company kept promising it was coming. Finally opened a dispute with my credit card company. Then company said they could not refund during dispute process. Read all the reviews on this company before placing an order. Obviously will not be doing business with them again.

Reviews (335)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41) luxury watches (16)
Thumbnail of user daveb1986
1 review
0 helpful votes
March 4th, 2024

Following multiple transactions with WR, I'm happily sharing my experience. Dealing with them has consistently been a pleasure, and I've nothing but positive experience with them. What you can anticipate from this company is not only prompt communication but also meticulous attention to detail, transparent and sincere representation of their products, and swift and transparent pricing during negotiations. In today's digital age, a business's online reputation and reviews hold significant weight, which is why I wholeheartedly endorse anyone considering transactions with them to proceed without hesitation. As a seasoned watch collector, I've encountered numerous sellers, yet WR stands out as one of the select few with whom I choose to conduct business.

Service
Quality
Thumbnail of user mlarachz
1 review
0 helpful votes
March 23rd, 2024

"Watch Rapport is a scam. I purchased a Rolex watch worth $15,000 and waited for 7 months, but they never shipped it. Consequently, I cancelled my order and requested a refund. They approved my refund request, but I have not received my refund as of yet. I keep receiving emails from them with excuses of technical difficulties to refund me. Please do not buy anything from Watch Rapport. I am surprised how they are still in business despite such fraudulent practices."

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Thumbnail of user tylerh844
1 review
0 helpful votes
March 4th, 2024

Fast communication and easy to work with. They are honest and trustworthy businessmen. I purchased a mint condition Rolex *******M. It's condition was exactly as stated in the description. I'm very happy with my purchase and wouldn't hesitate purchasing from them again.

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Thumbnail of user frederickg193
1 review
0 helpful votes
March 4th, 2024

A truly outstanding experience with this company. The guy from the support team is an absolute pro - knowledgeable, great communication, and honest. It simply doesn't get any better. Purchased a very special watch to me - and a huge part of it was the memorable experience with Tal and the whole store. Thanks

Service
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Thumbnail of user earnestk19
1 review
0 helpful votes
October 14th, 2023

Thank you so much Watch Rapport. I just got my first Rolex after 4 months. It's a bit late but I'm happy with you guys.

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Value
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Thumbnail of user tedt231
1 review
1 helpful vote
January 30th, 2024

Purchased two time pieces for over $9k from the company using my credit card. Estimated delivery dates came and went. Finally, after months, requested a refund as per their policy. Was promised a quick refund and was told it was complete. Nothing hit the credit card. The company blamed "technical" issues. Waited and still no refund after months although company kept promising it was coming. Finally opened a dispute with my credit card company. Then company said they could not refund during dispute process. Read all the reviews on this company before placing an order. Obviously will not be doing business with them again.

Service
Returns
Thumbnail of user lindaj2268
1 review
0 helpful votes
November 26th, 2023

I love this one, its very nice online soping company, i buy a watch with their that is most goood qulity.

Thumbnail of user philipk442
1 review
0 helpful votes
October 6th, 2023

Wow, they truly knows how to deliver top-notch service. I was amazed by their fast delivery—my watch arrived earlier than expected, securely packaged. The watch itself was exactly as described, showcasing the meticulous attention to detail and craftsmanship that I was seeking.

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Thumbnail of user donaldm1667
1 review
0 helpful votes
April 25th, 2023

Purchasing an expensive watch is a simple and secure procedure with Watch Rapport. I'm happy with their service overall. Will update my next review after buying my next watch.Thanks

Thumbnail of user brettster1966
1 review
1 helpful vote
February 15th, 2024

I purchased a watch from watch report over 3 months ago I never received the watch contacted them said to place a cancellation order it would take 3 to 5 days so I did it they said after that it would be 15 days to get my money back so I waited 15 working days never got my money back I contact them and they tell me the exact same story when I call that they'll have to talk to the financial department about returning my money they don't know why it's delayed All I can say is don't buy a watch from them and I'm blown away that Google doesn't block them from advertising modern-day thieves

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Thumbnail of user thomase1116
1 review
0 helpful votes
February 15th, 2023

Wr is a professional service. Will deal with them agains soon. I buy many watches from them and I am happy with the services overall.

Thumbnail of user kennethp878
1 review
4 helpful votes
May 20th, 2023

Customer service is very helpful. The answers have always been brief and to-the-point. You'll get a fantastic watch for a wonderful price. In the future, I would purchase another watch from them.

Thumbnail of user keithr794
1 review
0 helpful votes
May 1st, 2023

The entire procedure, from the initial inquiry through delivery was just perfect. I'm satisfied with my order.

Thumbnail of user jhonj39
1 review
0 helpful votes
September 16th, 2023

The pre-ordered Omega I received from these guys was well worth the wait. Exquisite craftsmanship.

Thumbnail of user anthonyb2269
1 review
0 helpful votes
January 26th, 2023

When it comes to wristwatches, no one compares to Watch Rapport.

Thumbnail of user rossy29
1 review
1 helpful vote
March 16th, 2024
• Updated review

Watch Rapport is a scam! They take your money, and then try to get the watch they claim to be selling you. If they can't get it, you're sh-t out of luck. They give you one excuse after another as to why your refund is delayed, only to ghost you after several months without your refund. STAY AWAY from this company.

BEWARE... Watch Rapport - Company is a SCAM!
January 16th, 2024
• Previous review

Watch Rapport, the online luxury watch site is a scam. Aleksandra Bulgach and Claire Nsengiyumva, principles of the company, claim to sell high end watches that they do not have. Once you place an order with them good luck ever getting the watch you're buying, or your money back. They will drag you along month after month with one excuse after another as to why your refund is delayed, and eventually never issued. Their Watch Rapport site uses photos that they steal from other sites on which people are selling watches. They are not in possession of these watches, nor authorized to sell them for the actual owner. Be warned, steer clear away from Watch Rapport.

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Thumbnail of user ronaldm1481
1 review
0 helpful votes
May 1st, 2023

Top place to buy Rolex. I bought my 2nd Rolex from them and my experience was far better than the first one. Thank you watch rapport, this was an amazing buying experience.Thanks

Thumbnail of user carsons101
1 review
0 helpful votes
October 17th, 2023

Watch Rapport is the most reliable and greatest site for buying watches. I'd buy from them again.

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Thumbnail of user jasonq438
1 review
0 helpful votes
September 11th, 2023

This online store has become my trusted source for authentic and high-quality watches. Simply the best.

Thumbnail of user pablor159
1 review
0 helpful votes
April 25th, 2023

Watch received all good. Would recommend.

Thumbnail of user darrylk76
1 review
0 helpful votes
February 14th, 2023

Hadn't expected this level of CS in a while. Got precisely what was described.

Thumbnail of user sergiom338
1 review
0 helpful votes
October 14th, 2023

Watch Rapport was a pleasure to deal with and I would definitely use this site again for purchasing another amazing luxury watch.

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Thumbnail of user rickyc256
1 review
1 helpful vote
May 7th, 2023

My new go-to place for buying watches, thanks Watchrapport!

Thumbnail of user patricksmithr
1 review
0 helpful votes
April 1st, 2023

One of the best watch stores that offer preordered Rolex a great offer price. Delivery was also smooth.

Thumbnail of user ericn371
3 reviews
1 helpful vote
December 24th, 2023

I purchased a watch from watch Rapport on 9/2/23. When it didn't arrive in 6 weeks and they couldn't tell me when it would, I requested a refund and filed a dispute with Citi Cards. Now 2 months later, I still haven't received the refund and Citi is dragging out its investigation.

Stay away from these crooks!

Eric Nadelstern
NYC

Value
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