Waste Management

I have been trying to get them to pick my trash up for 3 weeks now still to no avail. Customer service tells you one thing but it never ever happens. There is no competition for them in our area so they can pretty much do whatever they want wen they want - they don't deserve a rating of 1 star because they have yet to take my trash - only my money

Absolutely awful company. The charges they have you sign and agree to include "extra fees" that more than double what your signed to pay for. Then if you want to get out of our contract, the early termination fee is the full amount you would have paid for services to term. Then on top of that, they charge you upwards of $600 to remove their equipment from your site if you discontinue services. Definitely and unethical company and I wish I had read reviews before getting caught up with them. Please, save yourself frustration and a significant amount of $$ and do NOT use this company.

If I could give 0 stars I would! We recently stopped service and they refuse to come pick up their trash can from my location. They say we no longer have an account so therefore they can not find us in the system to come schedule a pick up. Stupid customer service. They say they don't even service our area… yet they had come for pick up every week with no issues before. Come pick up your trash can before I file a report with police.

After over 6 years with this company I decided to change service companies. I had prepaid for service 3 months in advance. When I stopped service I was two months in, so they said they would refund one month. After several calls and emails they did show my account with a credit. But a credit does me no good with a company I have no business with. They will not send me the money. I have called numerous times, left messages, spoke to several folks who ALWAYS say they will get back with me, but never do. This has been five months... beyond frustrated.

They love charging service fees without warning or explanation and their customer service is abysmal! They lock you into insanely long contacts without discussion and then dismiss your concerns and questions, and don't answer or return your calls because they don't have to. You're stuck with them. Any of this would be fine if their customer service weren't so bad! And I mean BAD. Do yourself a favor- look elsewhere.

I've been using this trash service for 12 years. They're charging me $185 to take their dumpster away. They called me numerous times telling me they were closing my account on May 1,2021 and will pick up their dumpster soon. I told them I will never use them again and I will never recommend them to anyone. I had the dumpster emptied on an at need basis, $85 each pick-up (about every 3-4 months). I decided I could do it myself for about $25-$30 so I cancelled them. I even told them they would make more money off the dumpster if they found a customer that used it more than I did and charge them $85/month. They offered to lower the cost whenever I dumped it if I would not cancel their service. I smelled another contract coming on so I told them NO! They will not drop the $185 to cancel. BUYER BEWARE!

If you are considering WM, PLEASE consider other options! We have a 20 yard dumpster at our office and have been trying for WEEKS to get it emptied and replaced. We get texts every few days that they've postponed the pickup and will be here by end of next week. The next week, we get the same text. The following week... yup, you guessed it.

I also have an issue with an "inactivity fee" of $140 they've charged us (since THEY are the ones causing our account to be "inactive"). It has been absolutely impossible to get a human on the phone.

We are switching to a different company!

Stay away at all costs. If you are in a contract read it and make sure you terminate it as soon as you can. They will basically increase rates whenever they want with or without consent as well as increase all other surcharges at their will. A contract means nothing with them when it comes down to pricing. It just secures you as their customer and they really don't care about customer service once you sign the contract.

Horrible service I would rate 0 if I could. I live on a highway and many times the trashcans were left in the middle of the driveway that I have to park up the street at the post office to move them. One time my husband accidentally hit the can and destroyed the can, his truck, and our gutter. I was told since I didn't babysit my cans a kid with a ball, a big gust of wind, or a deer could have hit it an move it. The letter from the insurance company stated they are "not responsible for the trash cans or their location after trash has been removed." So basically they are never liable. They haven't picked up our recycling in a month and a half. I was told a dispatcher was going to call me last week and still nothing.

They lie about picking up your trash, I've been paying them and they pick up my trash whenever they feel like it. Customer service is trash too! I called to get trash picked up the driver lie n say he picked it up!

WM was supposed to get our neighborhood trash on Thursday. They didn't show up until the following Tuesday and left 2 bags of trash I had to put beside my trash can, since it was full. 5 days late and refused to get 2 bags! (Good thing they raised their fee with all this great service.)

We were given no notice that their service guidelines were changing. This caused us a giant pile up of extra trash. When I called during their business hours to get to the bottom of it, they were closed. I called the following Monday and was on hold for 15 minutes. My phone was breaking up so I asked for 10 seconds to step into a better area but I was transferred back to the beginning of the automated system to wait another 15 minutes. The next agent picked up and said I was at the wrong department and would transfer me directly to the right agent. He did transfer me but I was still on hold for another 12 minutes. Now at a phone time of 45 minutes an overseas agent picked up. She was nice and helpful but hard to understand. She explained the company changes which had not been made public before, arranged an extra pick up and services. In total a phone call that should have taken 10 minutes took 1 hour! If you have an option to go with another service I would highly recommend it.

Called to order a bin for a job site for 4-6 month period. They directed us to there website to book the bin and in doing this it signs you up for a year contract. Tried to cancel the bin and have it removed and now you have to jump through hoops, send in a registered letter requesting cancellation, then it takes 90 days from the cancellation notice to have the bin removed and they are still going to charge out 6 months as liquidated damages, plus bin removal fees. Don't waste your time or money trying to deal with these scam artists.

We all understand that price increases happen. WM used to only do small annual increases. After covid19 they started doing residential quarterly increases. After addressing this with them and telling them that the cost was not affordable anymore, they reduced my cost to their competitors price. The next quarter, they raised it right back up to where it was prior. They did nothing but make excuses saying it's computer generated. So I went with their competitor and when I went to cancel their service, they tried again to reduce the price. It's all a big game with them to see how much money they can get out of people. Oh and they charged me a container removal fee of $91.18. Their invoice says $75 and they just keep adding fees. So think twice, because they'll take all they can get and don't care about their customers.

I simply called and told them I no longer needed the dumpster from them. Seems pretty simple, but then they started asking me all sorts of unnecessary questions. It's pretty cut and dry. I feel like they are strong arming me around. The CSR also lied and said I signed a 3 year contract. I can't believe this!

This company's is totally unacceptable when it comes to the "service" they offer. It's been 2 weeks since they've picked up our trash (and this is the third time this has happened) and I've called them for the last 4 days with the guarantee it was going to be picked up the "next day". Well it's now time for our regular trash pickup day-will it happen? Our HOA dues pay for trash pickup (we pay for recycle pickup), but we're going to pay for another company to take over our business because this company is not interested in taking care of paying customers. I just wish there was an option for reviews less than 1 star.

Such a frustrating company! Long holds to get someone on the phone. You cannot cancel service online. You pay 3 months at a time with no refund if you cancel service within that time period. And they charge you $75.00 to remove the cans... that they delivered! I have been a customer twice now. Never again! I would rather haul my trash to the dump than use this shady company ever again!

We've just moved to Knoxville. Contacted Waste Management to provide trash service. As you can imagine as any family unloading into a new home we have a tons of boxes. When we called to set up an account we were told to just place our old boxes at the curb and they would pick up
This morning the truck ran. Picked up our trash and picked up a grand total of 5 boxes while leaving the remaining boxes at the curb
Call customer service only to be told that they will only pick up 5 boxes a week
My question is what are new residents to do when they move to Knoxville with the hundreds of boxes which result from moving in
Waste Management had no answer other than 5 a week. That will take until 2024 to collect
Welcome to Tennessee

I put boxes with laundry soap containers and other boxes out to be picked up. Our driver didn't pick it up. Didn't even stop. Four phone calls later I got through to a person by saying I wanted to cancel my service. This person informed me that to get the boxes picked-up I would have to pay $150.00 extra. I cancel my service. Before I did I pointed out that had my husband cut those boxes up and put in the green container there would have not been an extra charge. I just don't understand companies that offer a service behaving like this.