Waste Management

I quit their service in August of 2023, they kept charging me a monthly fee and was over $100 and was sent a letter they were sending me to collections. I cleared that up in December, it took Judith a few minutes since I was not in their system because I was no longer a customer (imagine that). I just received another email of a $5 charge for unknown reason. I dont understand why the organization keeps charging me for not being a customer. I would not suggest this service to anyone.

I have experienced 10 plus years of hit or miss field and customer service as a residential customer of WM in my area. To many negative experiences to list in the last decade with WM. I mostly experienced frequent missed service all times of the year and especially in the winter. WM seems to be plagued by lame excuses and unprofessional rude customer service when you call to report a missed service even@ the corporate level. Monopoly/contracts by the state or city will produce a tyrannical attitude in a corporation as in my local WM. The proof is in the pudding and the reason for infamous low online reviews for WM. Paying customers deserve a much higher standard and the reviews reflect this.

They were fine then one day decided to start charging me $260 fine every time they pick the dumpster up and the lids aren't closed. My regular cost of services is $130 a month but the fee if the lids are one inch open is $260. See the picture attached. When you call and ask them why they are being insane they lecture you about how if the lids don't close they are taking more trash so its your fault for filling the dumpster too full. I also found out I signed a 3 year contract with a blank check to get out of the contract. Avoid waste management like the plague. I'm going to end up paying 800 to get out of the contract. Terrible company.

I stopped leasing a house and moved back into an apartment with my last pickup for the month being #3 of 4. I expected a refund. Instead they charged the entire month, plus a $75 pick up fee to get the can back and a $50 fuel charge to pick up the can on top of the extra week of service not performed. It literally cost $130 to quit. At $20/month normal, it cost half a year's service to quit. After inquiries with old neighbors, I found out why the Denver metro area (Westminster) has a proliferation of trash companies competing for room on the streets any given day. Because not all trash companies are the same, with Waste Management being one of the most expensive and least customer friendly.

Overpriced thieves. They quote a price but jam administrative charges and fuel surcharges down your throat. When you go to cancel you get such a run around that you end up with several more months of bills even though they aren't collecting trash. One of the worst companies on earth. If they have enough money to sponsor a golf tournament they don't need yours. Use any other company….this place sucks. Driver, customer service, you name it. Arrogant jerks that laugh at how they steal from you! Karma is all I will say to end it. See you soon bois

This company is really in trouble. Lack of drivers, customer service is horrible, drivers can't read dumpster pickup/dump details, they dump recyclables into the trash truck when they're 'supposedly' recycling(and they'll tell you every chance they get how green they are), wait til the last minute when they're not covering your route, can't answer a phone, can't design a website you can find anything on, can't conduct a chat session to resolve issues, charge your credit card again for service when you're carrying over $300 credit. I could go on and on. Terrible company, poorly managed, under-staffed with under-qualified individuals. No one knows what's going on and this is one of the bigger outfits. What an embarrassment as an American company. Shut it down if you've achieved your level of incompetence and can't take it any further. CEO probably grossly over paid with funds that could be used to better their workforce.

Set up a national account after 2 years still have not been able to completely get our account implemented. Now trying to move away to another company and it's the same story they can't figure out how to unimplement. Sales guys are awesome but the program managers are horrible. Multiple meetings and the come unprepared and are never follow up on action items. Plenty of other smaller carriers out there. Run away if possible definitely would not recommend Waste Management to anyone with multiple properties.

DO NOT DO BUSINESS WITH WM. There contracts are one sided. They renew without your knowledge. Their prices depend on who you are dealing with, and the increases can be monthly. They will go down for several months and then right back up only higher. Hold time on any call is always 10 minutes or more - They promise but don't deliver. If you want out of a contract it is very costly - in the thousands. Just stay away.

For many years, Ray's Trash, Clayton, Indiana blessed our Habitat affiliate with free service. Since the sale to Waste Management, we have had one pickup in three months. Each week, we called to say that the pickup did not occur. Each time, after multiple transfers, we were connected to someone supposedly in charge. For the first two months, they insisted that our container was emptied. Then for a month, they said the issue would be resolved. Today, when I called to ask them to come and remove the container, I was given a date three weeks out. Clearly the service delivery of this company is either too extended for their capabilities, or their management is inept. I believe they have purposefully created the crisis to get us to terminate the service, rather than then tell us they no longer wished to donate the service.

I received a suspended service notice dated 6 days after the invoice. The invoice does say due upon receipt but come on! So I called customer service to see what is going on. I had a wonderful conversation with the automated response system which refused to let me talk to a real person and then hung up on me. I am in the market for a new pickup service.

They lock you in with a three year contract, then increase the monthly price immediately. Of course the contract says price is subject to increase so you can do nothing abut it. Every time there is a slight excuse, they will slap you with extra fees. My monthly bill is frequently 2 or 3 times the initial price I signed up with! My advise is tell your cleaners to make sure dumpster cover is completely closed or don't put any more garbage there until next time so they cannot use any excuse to overcharge you. Mind you your monthly base fee is still subject to increase and you have no control over that. And if you want to get out of the contract, you have to pay six months' fee as penalty to do so!

If I could give them less than 1 Star I would. I have spent the last two mornings being put on hold, hung up on and then told I could not cancel our service because my name was not on the account. I asked to talk to a manager and was denied. Over 2 1/2 hours of my time and now my husband is going to have to go through the same process! Go with Countryside! Less expensive, was not put on hold and they have an actual office in Cortez!

So this past Wednesday, WM missed picking up the greenwaste bins for the entire block on my side of the street. I called yesterday, Thursday, and they promised they would send a truck to pickup all the bins by the end of the day. Friday noon... still not picked up. Called again and could only get a commitment to pick up within 2 business days. Completely unacceptable as now unbagged food scraps (including meat) are in the greenwaste bins per California law. Just awful, smelly, and attracting flies and animals.

Iv been with them for over 15 years, past few years always some time of overcharging, tried to cancel with them last November they lied to me and ensured me that they will take care of the problems that we had before, 4 months later and my bill is $480 instead of $118 and tired of calling them every month, writing a contract doesn't mean anything to them, they will just charge you what they want next month, going to cancel and ask my lawyer to deal with cancellation fees.
Stay away, they will turn your life into garbage by picking up your garbage!

I've been a WM customer for about two months, and I can count on two fingers the amount of times they've actually picked up my trash. Because it's only happened correctly twice. Each other time they've lied and said it was either serviced when it hadn't been, or that I didn't leave my bins out when I had. Their customer support is absolutely atrocious, and completely unavailable when you need them.

I have 2yd container started service jun 2019. Called to cancel and they automatically renewed my contract, I was supposed to send a certified letter saying I am not going to renew, so I'm stuck with there high price for 1 more year I will remember this time to send in the certified letter 6 months before! Just giving you a heads up before you get waste management checks other options!

Look else where! Unreliable pickup service! I have prepaid service for the year, 1/2 dozen missed pickups in the last several months! Always a different reason for the poor service. Unacceptable! Check with your neighbors, Waste Management clearly has Management issues.

Skipped me 3 weeks in a row now, had me waiting to get rid of a trash can that they couldn't even pick up and then picked up the wrong one these people are a joke don't waste your money, there's plenty of cheaper options out there and any of those would do better

Very shady and a rip off. Their answers have never matched their actions. I was a customer for 5+ yr until I needed to cancel, then I could never get through to them. When I enter the account #(after cancellation), my calls go to an automated loop. I made a duplicate payment on their site by mistake and, you guessed it, I will not see that money again. They sent a bill showing the final adjustments and more charges. As long as I was a customer, I have NEVER been late on a payment. Left them and went to Republic Services. Will NEVER use them again for any of my locations again.