Sandra C.

We were given no notice that their service guidelines were changing. This caused us a giant pile up of extra trash. When I called during their business hours to get to the bottom of it, they were closed. I called the following Monday and was on hold for 15 minutes. My phone was breaking up so I asked for 10 seconds to step into a better area but I was transferred back to the beginning of the automated system to wait another 15 minutes. The next agent picked up and said I was at the wrong department and would transfer me directly to the right agent. He did transfer me but I was still on hold for another 12 minutes. Now at a phone time of 45 minutes an overseas agent picked up. She was nice and helpful but hard to understand. She explained the company changes which had not been made public before, arranged an extra pick up and services. In total a phone call that should have taken 10 minutes took 1 hour! If you have an option to go with another service I would highly recommend it.