After over 6 years with this company I decided to change service companies. I had prepaid for service 3 months in advance. When I stopped service I was two months in, so they said they would refund one month. After several calls and emails they did show my account with a credit. But a credit does me no good with a company I have no business with. They will not send me the money. I have called numerous times, left messages, spoke to several folks who ALWAYS say they will get back with me, but never do. This has been five months... beyond frustrated.