Walmart

Few words are needed to say excellent
EXCELLENT: FREQUENTLY EXCEEDS EXPECTATIONS
Fast delivery
Very happy

GREAT EXPERIENCE. LOVE THAT STORE. THE PRICE IS RIGHT. AND WHAT EVER I AM LOOKING FOR IS AT WALMART. MY STORE

Double check your sales receipt
On September 18,2022, at approximately 12:15 PM, I entered Walmart # ******* on Lawrence Road in Wichita Falls, Texas. There were two clothing racks inside the front door on the north side of the building. The rack on the west side had a sign, "Everything $1 Over ride at register."

A customer was asking a Walmart associate a question concerning the prices. After she finished, I asked, and the Walmart associate confirmed that everything on the west rack was $1.

I took three items marked $1 to the self-checkout counter. The first one rang up at $5. The shirt had two marked tags—one for $3 and a clearance tag for $1. I got the attention of an associate. He told me it was going to cost me $5.

After, I asked for a manager. The manager said the price was $3. I showed her the $1 tag. She answered that she did not care. I went to the rack, removed the sign, and showed it to the same manager. She repeated she did not care. I explained that to her I had bought two almost identical shirts Thursday for $1 each. She said that was Thursday, this is today.

I asked for another manager who rubber-stamped what the first manager said. Somewhere in the exchange, it was implied I had added the $1 tag. I had two shirts with the same logo. The second one did not have a $3 tag. It only had the $1 tag. I was told someone from apparel would have to approve the override. They were not going to call anyone from clothing for me. I taped the sign to some water bottles by the register and took a photo.

I went in search of someone who worked in the apparel department. After a few minutes of searching, I found an apparel associate. She told me she had been told earlier to reduce everything on that rack to $1. There appeared to be some tension concerning that rack before I arrived. She went with me to the register and told the checkout associate the three items I had were $1 each. (I was not the only person having problems with prices.) The associate who checked me out said he had overheard my conversation with the managers.

Attached is a photo of the sign, the shirt, the sales receipt, and a photo of the first manager.
All this should be a moot point because the shirt was clearly and professionally tagged for $1.

I believe this situation is covered in the Texas Penal Code, Texas Deceptive Trade Practices Consumer Protection Act (DTPA)

Walmart used to have a "Price Match Policy." Recently I found two identical items with different prices on them at Walmart. I was going to be charged different prices for the same item. I left the higher-priced item at check out.

The computers in Walmart have been raising prices before the old prices were raised on the shelves. Walmart now ignores the prices on the shelves.

I LOVE BUYING ALL MY nonperishable groceries, and it is DELIVERED TO MY DOOR! Awesome, as I am unable to drive. Free S & H over $50.00. Good deal!

Don't waste your money on the Walmart+service. I scheduled 3 deliveries... 1st one got cancelled by Walmart 10 mintues for scheduled time, 2nd one actually made it, 3rd one I ordered 37 items and only received 2 items both of which were items I had ordered and picked up 5 days ago... not even on this order. I called and was put on hold for 24 minutes and was finally told a driver would bring the rest of my items within the hour. An hour and half later I called and was told driver cancelled and they couldn't deliver till next day. It was now 8:30 at night and was too late to take my kids out to get milk for their breakfast that was suppose to have been delivered at 6:00-7:00. When I asked why they didn't call and tell me so I could have gone to store and gotten milk, all I got was "sorry but I can't do anything about it now". REALLY?! I also ordered my niece 2 items to be shipped for her birthday and both of them are "delayed" so she will not have by her birthday. The pickup service isn't any better. Time before last I picked up groceries, I got home and half the groceries I had weren't mine and half of what I ordered wasn't there. They wanted me to come back to the store on a school night at 7:15 and get my groceries that I should have gotten the 1st time I was there and when I told them I wasn't doing that to just refund what I didn't get, they said I had to call and talk to manager next day. Then last time I had pick up order, I got there to pick up and they couldn't find order so they had to go refill the order again. That's what was delivered to my house tonight instead of the correct order. REALLY WALMART... going downhill fast. I definitely will be going elsewhere even if it means paying alittle more to not be disappointed every time I shop.

PICK UP IS JUST AS BAD. I PLACED AN ORDER FOR PICK UP. I'M DISABLED & SENT MY GRANDDAUGHTER TO GET IT FOR ME. WELL THE ORDER WAS NOT READY AT THE RESERVED TIME. SHE WAITED FOR OVER AN HOUR. SHE CONTACTED THE NUMBER FOR PICK UP & WAS TOLD THE ORDER WOULD BE READY IN 15 MINS. AFTER THE 15 MINS. PASSED SHE CALLED AGAIN AND WALMART ASKED IF SHE COULD COME BACK LATER. BECAUSE SHE LIVES SO FAR AWAY, SHE LEFT. LATER I REC'D AN EMAIL STATING THE ORDER WAS READY FOR PICK UP. I ASKED MY SON IF HE WOULD GET IT AND HE AGREED. AFTER ARRIVING HE CALLED TO LET THEM KNOW HE WAS THERE FOR PICK UP. THEY LEFT HIM HOLDING THE PHONE ALMOST AN HOUR BEFORE THE LINE DISCONNECTED. WHEN HE AND I TRIED CALLING WALMART AGAIN, NO ONE ANSWERED WHICH IS COMMON. HE ACTUALLY HAD TO GO INSIDE THE STORE IN HOPES SOMEONE COULD ASSIST. THIS HAS HAPPENED SEVERAL TIMES BEFORE. I THOUGHT THAT MAYBE IF YOU PAID FOR DELIVERY SERVICE IT WOULD BE MUCH EASIER BUT AFTER READING THESE REVIEWS, I SEE OTHERS ARE HAVING PROBLEMS IN EVERY AREA OF THIS SERVICE AS WELL. ITWOULD BE BEST IF YOU DID YOUR OWN SHOPPING BECAUSE YOU CAN'T RELY ON WALMART. THIS HAS BEEN AN AGGRAVATING SITUATION. I'VE CALLED ATLEAST 4 DIVISIONS OF THE CORPORATE OFFICE TO COMPLAIN ONLY TO SPEAK WITH CUSTOMER SERVICE REPS WHO DID NOT SPEAK CLEAR ENGLISH SO IT WAS HARD TO UNDERSTAND THEM, (TALKING ABOUT MAKING MATTERS WORST) NO ONE COULD ADDRESS THIS ON-GOING ISSUE. I HAVE EXPERIENCED GOING THRU THIS SEVERAL TIMES BEFORE. NOT ONLY ME BUT MY DAUGHTER HAS AS WELL AND SHE SHOPS FROM A DIFFERENT WALMART. IF WALMART CAN'T MEET THE NEEDS OF THEIR CUSTOMERS, THEY SHOULD DISCONTINUE THIS SERVICE!

The two companies are entirely separate from each other! I ordered on walmart.com, got a promo code for an issue on a previous order and the hassle we went through the first time. I go in to use the code and low and behold, the code DOES NOT work because it was for grocery pickup and not eligible for walmart.com or delivery.

A little explanation, this order is food for an addict who is on the verge of homelessness. So instead of money, I am sending them food and beverage.

Now, with walmart.com, they tell me to place the order and they will refund me $10 once I have an order number. I place the order, give them the order number, low and behold its a damn Walmart Grocery order now and walmart.com can't pull it up and they can't refund me $10. I went back and forth with Walmart.com and Walmart Grocery because the systems don't talk to each other. Get back to walmart grocery on the phone and BAM! They can cancel the order and replace the order with the promo code and the refund cancellation will take 3-5 days. I asked to speak with the manager cause I was done!

Manager gets on the phone and has the basic back and forth, but doesn't under the full extent of what I have gone through. I then explain it again and they completely understood why I'm upset. I will say, the manager did amazing in understanding my explanation and worked with me, but after 40 mins on the phone to try tor resolve and another promo code being sent to me along with refunding of the delivery fee, I STILL HAVE TO GIVE IT ONE STAR. NOT FOR THE REPRESENTATIVES, BUT FOR THE SENIOR LEADERS MAKING THE DECISIONS ON WHO THIS WHOLE PROCESS WORKS. I DON'T BLAME THE PEOPLE WORKING FOR THE PEOPLE THAT MAKE THE DECISIONS!

I have had an enormous, time-consuming hassle with walmart for the past 3 days trying to return a pair of shoes that I received that day, tried on, found that they didn't fit right, and wanted to return immediately.

It says on the walmart website that returns are by usps and fedex. I clicked on the 'return by mail', expecting to receive a usps return label because fedex is not 'mail'. I received a fedex return label instead that wasn't even in a printable form. I didn't know that until later, though.

I then wasted what seemed like forever on live chat with someone called Fatima who was about as slow as a snail with probably about the same comprehension of English. All I wanted was a usps return label, but she refused to send me one. She was supposed to arrange for fedex to come on Monday but nobody came and the parcel is still sitting here.

I tried to send an email to walmart next. In the past that worked better than live chat and didn't take any more time than sending an email to anyone else. Not now, though. Now they have intermingled chat, phone, and email all together in the chat. I had to make 2 attempts to send an email because the first one was aborted by the live chat butting in. I didn't know that, though, until I got an email asking how someone on live chat did.

I went back and tried to send another email. They don't send the message you write, though, so the person who replies to the email doesn't know what you want. Very helpful. I had to write back to someone who was obviously in India and explain what it was that I wanted. I got an email back from someone else in India who had no comprehension of English and sent me an irrelevant reply that showed that they hadn't even read my previous email. This has turned into another amazon, with the same crap customer service, also in India. I wrote back and said they hadn't even read my email to send me such an irrelevant reply. A while later I got an email saying they had initiated a refund. We'll see.

I have now received an email telling me that the return labels are auto-generated. I wrote back and told them again that fedex is not 'mail', usps is mail, and clicking on 'return by mail' should generate a usps label being sent, not a fedex one. I have told them several times that usps comes to my house every day and fedex doesn't. Being in India, they are clueless. They obviously don't have usps there, I don't know about fedex.

The shoes on walmart.com are cheaper than elsewhere for what are supposed to be the same shoes. I had been planning to try some others because I can't get out right now to try any on, but after this hassle I don't think so. I can't face this happening again.