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Vyking Ship Reviews Summary
Vyking Ship has established a strong reputation for reliable and efficient shipping services, with many customers praising their exceptional customer support and proactive communication. Users appreciate the affordability and transparency of pricing, particularly regarding package consolidation and careful handling. However, some concerns were raised about the unpredictability of shipping costs due to dimension requirements, which can lead to frustration. Additionally, a few customers reported unsatisfactory interactions with customer service, particularly regarding policy enforcement. Overall, the sentiment is largely positive, highlighting the company's commitment to customer satisfaction while suggesting areas for improvement in cost transparency.
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Received multiple packages from them in record time, plus they have the best and nicest customer support out there!
STILL WAITING FOR MY ITEMS TO ARRIVE, THE WEIRDEST AND THE STUPIDEST THING IS MY ITEMS ARE BEING SHIPPED TO BANGLADESH? CAN YOU BE SERIOUS?! ITS BEEN A MONTH NOW I HAVENT RECEIVED MY ITEMS
We used Vyking for consolidating shipments, repackaging and re-shipping to a third destination.
All along the support and the communication was first class, and their rates extremely reasonable for the service provided.
We'll keep on using them whenever we need to receive parcels in USA
Parcel arrived in less that 10 days to Greenland from US.
Vyking ship provided an outstanding services. First it seemed my order was stuck on USPS facility, but Vyking ship when down to USPS immediately to follow up on the shipment, and shortly after they return with the answer. Definitely a service i will recommend at use again.
The service is great. I had asked for assistance in shopping, so they emailed me a form which i had to fill and email back, the purchases were made and invoice was sent via email. Make sure the email they send the invoice to is registered with paypal - i had to figure this bit out. But after this, it was all smooth.
As soon as my tracking app showed the delivered status, within an hour i got an email from them saying that my parcel had arrived and you can see the screenshot, my account summary showed the picture of my parcel in their warehouse along with who the merchant was, days left for free storage and the dimensions of the parcel.
There was a tab for additional processing, i clicked on it and a number of optional extras were given to me and as you may see in the screenshot, the price was written right there and all i had to do was check them. There was a section for additional comments where i gave further instructions because there was a magnetic toy which i wanted tested for its hold.
Since i had picked expedited option, so everything was done right there and then. The person handling my parcel was online via Chat and he walked me through everything and in 56 minutes i had my tracking number with me.
I have tried a few forwarding services, but have never had a 56 minutes whirlwind experience. I loved the experience:)
Pros:
180 of free storage
Clean/Non-glitch-y interface
1 free photo included of the box (See picture)
Response rate is A-1, Chat/Phone/Email =A1
Getting extra services is easy and they follow instructions to the letter
Prices are straight forward and not very high.
Cons:
Photos are not emailed
Chat transcript is not emailed and no option for it either
Ref: Vyking Ship International LLC
Last June 12th, I was unable to purchase a necessary tool for my studies because the only company who manufactures and sells this product in the whole world, is based in the USA and does not ship to my country.
I subsequently registered with two leading local freight forwarding companies, the first one I had to pay a fee just to register (as well as having to provide my credit-card details), the other failed miserably to make the purchase on
My behalf.
Not wanting to give up, I continued searching online and came across the Vyking Ship International website, on their online help, live chat I explained my predicament to their support staff. I was very surprised, they genuinely seemed to care about my problem and wanted to help.
I registered with them, no registration or hidden fees, was immediately sent a purchase assistance form, any queries were promptly responded to, dealt with in an efficient and professional manner. Next thing I knew, the product had been purchased and was on its way to their warehouse in Minnesota, I received it a few days later.
Very impressed and happy with their outstanding level of customer service and care, highly efficient, very professional and charge competitive rates.
Would not hesitate to recommend this company to anyone needing this type of service. I even go as far as saying that if all companies' mission was the same as Vyking Shipping, I honestly believe this place would be a whole lot different.
Just wish I'd found them sooner.
Many Thanks!
Having used both their Mail/Package Forwarding and "Purchase Assistance" services, I can wholeheartedly recommend Vyking Ship. It was a hassle free experience, and the items arrived in perfect condition. The fee structure is clear & simple to understand, and I also found their pricing very competitive & fair (There are no hidden fees/surprises when the quote is calculated).
I will definitely be using them again.
I would highly recommend Vyking Ship for their fantastic attitude & professionalism. Clinton has been very helpful & pro-active. This is especially beneficial to anyone who isn't familiar with procedures & issues related to international shipping. His level of service has exceeded all my expectations & I'm more than happy to give him & Vyking Ship two thumbs up! All costs are transparent & they do their best to minimise any unnecessary costs to your benefit. Highly reliable & dependable!
My first time using this service, I was impressed. The customer service is very nice. They proceed all of my requests in less then 2 hours. When I ask them to ship my package, they immediately ship it right after I made payment. Very fast service. Good customer service. Low price! Recomended!
Vykingship is the best service parcel forwading that I ever use, The reason is:
1. Shipping cost cheapest than other!
2. Information when package arrived is super fast! NO ONE FASTER THAN VYKINGSHIP on this service.
3. free storage for 180 days.
4. Awsome consolidate package, include split package to ship use usps (because package size to big)
5. NO HIDEN FEEEEEEEEE
6. Accept Western Union
7. Ship out same day as you pay for your package
From the business
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Azyan does indeed have the right to be angry, but it should not be at Vyking Ship. The package we shipped to Azyan via the USPS got stuck in Chicago due to an issue with scanning the label (USPS offered no further explanation) and we only got it moving again by launching a Domestic Trace. However, when the person at the USPS manually entered the label information they mistakenly (I don't know how) put the destination country as Bangladesh instead of Brunei, so the package went to Bangladesh and sat there eventhough there were clear notes to ship to Brunei.
During this entire period of time, which has now been more than 1 month, we at Vyking Ship have been in constant contact with the USPS trying to get this package moving properly. Anyone with extensive experience shipping internationally by USPS can attest to the feeling of helplessness in situations where the USPS has made a mistake and you are constantly given no updates and are simply told "you must wait until we hear back from X station or X country".
Azyan's frustration with this situation is shared by us at Vyking Ship as well, and especially me as I have taken the point on this situation. However, the negative aspects of this review should be directed towards the USPS and not Vyking Ship as these delays were exceptional and out of the control of Vyking Ship.
Even so, we will continue to press the USPS for information and push for progress regarding this package and will do our best to recoup the shipping fees from the USPS and return them to Azyan.