Vroom

Like everyone says. The customer service is horrible. They literally don't care. A bunch of people picking up phones that know nothing about cars. They are fast to take your money but will not call you, nor care once they hang up. I ended up telling them to go pound dirt. Next day went to a local dealership and bought my Tesla model 3 within 1 hour. I spent an entire day prior with vroom going back and forth, being passed to multiple people. They are far from a online car company. Their website is turds and is designed for them to call you only. You cannot complete your transaction online. They call you and do everything over phone. They can't even email you docs. They want to next day air docs to you. Their entire process is frustrating.

Please, just do yourself a favor and do not believe their tactics. Go to a reputable dealership and be done with it. This company should be shut down.

We paid cash... 20,000. Once they had our money no contact. We are several months in and temp tags expired, cannot drive car, no response on title, tags, registration. We can't drive or sale car as we have no identification to do so and can't get anyone to contact us to help.

I sent Vroom $4000 2 WEEKS AGO! Still havent heard when my truck will be delivered. Salesman tells me some story about the truck having a scratch a over a week ago. 3 days ago the story changes to 2 scratches. Im being strung along. Started the process on the 6th of Dec and I confident the new year will arrive before my truck does. Do what we have been doing for decades and go to a dealership. You will get a car/truck and not an excuse. DO NOT BUY FROM VROOM. Your welcome.

This was the worst car buying experience ever. Took 3 weeks to get a contract which was wrong every time and then I'd have to restart their 48-72 process again. They had my down payment for over 2.5 weeks and still never processed the contract. I eventually retracted my deal and asked for a full refund. Then that even took 2 weeks to get going. Overall, they have terrible policies, procedures, and customer service. No manager will ever step in and speak to you either. DO NOT GIVE THEM YOUR BUSINESS.

Anyone looking for a car that wants to trade theirs in needs to know what it's worth. In this market, everything is up. So KBB says my car is worth $7,000 to $8,000. These online dealers are not doing anyone any kind of favor. They won't negotiate on the price of their vehicle or your trade. My car is in like new condition and they are offering me $3,000. Less than half of the low end of the actual book value.

Do not support the lie any longer. Go to a private person or a legitimate dealer.

I signed a contract for a challenger in the exact color I wanted. They sold it from under me, after my contract was signed. After 15 hours on the phone with these idiots and 2 other cars later I had to settle on one. It's been 2 months and no car yeah. I wouldn't recommend an ape using Vroom. Absolutely the worst company I've ever dealt with. Luckily they breached their own contract and I'm suing.

DON'T DO IT! I know it's tempting to avoid the dealership and get what seems to be a good deal, but don't fall for it. This company is a miserable company. I just spent 3 weeks trying to complete a deal with them. Every step was a struggle. Mistakes were made at every turn, and correcting the each mistake took 2-3 days at a time. I finally got to the point where it was time to schedule delivery of the new car. They just called me and informed me they have suspended sales in my state effective 2 days ago because they can no longer register vehicles here, and they're canceling the car. 3 weeks and countless hours wasted on this process. Their communication is HORRIBLE. They should not be in business. It's not worth the headache- go the traditional route. TRASH!

Purchased a 2016 Chevrolet through Vroom. No problem with title, tags, delivery, etc... The car came with multiple problems, lots of scratches, and flat tires. Vroom will take the car back but you have to pay to ship. For me that was $700 and I would rather just buy new tires. Then I decided to cancel the extended warranty. The policy has been canceled but I'm still waiting for my refund. Do yourself a favor and don't buy or sell a car to these people. You will have nothing but trouble.

I purchased a BMW two ago through Vroom. The entire process was sum what simple and conflict free. I decided to use their service again to trade in the BMW and purchase a 4runner. After my recent experience I will not be using Vroom Again in the future. Extremely slow service. For example, the final paper work had an error in the payoff. I provided them with the correct number and it took 3 days to get the corrected paper work back. The rumors are true, I am predicting this company will be bankrupt within the 2 to 3 years.

Tried to sell my car to them. Got a quote, submitted the required information. Crickets. Called customer service who said to wait, it was in process. Crickets. Called again, was transferred to Nick in sales who looked up info, "fixed it" and said I would be contacted right away. Crickets. If I had to guess, I'd say they decided they weren't going to honor the quote and b, ew me off. I passed on a trade in with a dealer because I thought they were legit. Thanks for wasting my time and costing me money Vroom.

I purchased a 2012 Nissan 370Z unique car with low miles 48k. The convertible top works perfect and car as advertised. I got a great rate thru their finance partner Ally Financial. Car delivered at home. A few light came on when I received the car. They paid for diagnostic and replaced battery which was still working but it was recommended to change. Also paid for brake fluid change. Car runs great and it was the best priced in the market with lower miles. I will use them for my future purchases.

Once I received my truck there was no customer service and when it came to the paper work I was past 60 days with no response. I could not get paper tags to drive with and I paid for my truck day one no financing. Im still waiting for paperwork 90 days later!

To be honest, if there was a zero star review, this company would be it. After reading all the negative reviews about this customer services, I chose not to believe it and go with my own intuition and was totally wrong. If you appreciate deceit and misleading information, this is definitely the company to do business with. Customer service is a joke. They will only call you back and follow up until the money has been transferred into their account. Once that is complete, it all goes downhill. No one will reply back to your emails, you will be put on hold for extended periods and get transferred for runarounds. They will literally leave you in the dark for any status updates. At this point, I'm beginning to wonder if the vehicle that I purchased is even as described. I hope and pray to GOD it is because I do not want to deal with this company ever again.

Price of car was excellent as was the price for my trade. Made the deal, took out a loan, began payments. Car never arrived. Called daily. 20-30 minute hold time. Customer service where nice enough and bumped me up to tier 2 but nobody could tell me when my car would ship. Over one month since closure of the deal. I had already made a payment for a car I did not have. I wondered what they would do with the payment for my trade in and if they would pay off the note on that car. I got cold feet and cancelled the deal. They were very prompt in refunding both my deposit and the first payment of my loan as well as cancelling the loan with chase. Disappointed I did not get the car of my dreams.

Worst, unprofessional, company I have ever experience in my life. They keep asking for papers that they ask me for weeks ago and I followed up to make sure they had them and they said yes. This week they are asking for same things all over again. They can't even tell me when I will be getting my car and I already paid them.Im just trying to help anybody from falling into this scam. They also have a f rating in the BBB.

Chase bank has partnered with Vroom. This is why I chose them to purchase my car. It seemed like everything was moving smoothly until I mailed my down payment. They lost a $5000. 00 cashiers check. I had to have the check canceled & reissued. This ordeal took a week and a half, because no one knew how to help. My husband is trying to buy a car for my son presently. He fulfilled all the requirements for Vroom to hold the car he selected, but they sold it anyway. This service is not good!

Paid $249 to hold an SUV, and after declining the Vroom Protection plans with my main salesperson, 10 minutes later I received another call of another salesperson, pushing and pushing. The push for this protection plan was so hard that at one moment, after saying "NO" multiple time, it felt like harassment.

Decided to cancel the buying of the SUV because of this event. Lost the $249 dollars! Many phone calls, email for my refund but no responses. Please be careful, honestly I can say Vroom is not a safe company to do business with.