VRBOReviews 1,999

First of all, they are the only rental agencies that allows hosts to have a "no refund policy under any circumstances". Unlike AirBnB and Sublet.com they do NOT prominently display cancellation policy so this is usually a surprise. Even if you book 6 months in advance and cancel the next day you're out of luck.

Furthermore, if you bought insurance from them it would not have covered your flight being cancelled due to COVID-19. Because it's a "health crisis". How that is a qualifier is anyone's guess but considering that one normally gets insurance to protect yourself from problems that are out of your control this is the height of sleazery. Worse, their blog post implies insurance will cover cancellations due to the crisis but the insurance details explicitly says they do not.
I have had problems with them before imposing very unusual rules about bookings but this is definitely the worst. They are nothing short of taking Adavantage if this crises for their profit by simply being deceitful. I would never rent from them under any circumstances and I would encourage letting friends and family about their predatory practices.
My family rented a house 90 days in advance for a reunion, well before the virus hit and still were 50 days out, and since airlines were saying flights would be cancelled we wanted to cancel in before we missed out chance only to find that they are using this crisis as a way to profit. IMHO this is worse than people hoarding Purell because they are not charging people who buy marked up products of their free will, they are ripping off people who rented in good faith only to be taken advantage of.

BEWARE! After an emotional postponement of my daughter's wedding and my husbands health issues due to the CORONAVIRUS, Mr. Cassidy won't refund or credit us to another date. Documentation was provided by the doctor that my husband shouldn't travel.

He had the nerve when my husband called about our situation to congratulate him on the wedding that wasn't going to happen! SHAMEFUL MR. CASSIDY LOOKS LIKE YOU ARE RIDING PRETTY HIGH!

My first cancellation of 4-night stay that guest booked thru vrbo in my FL home stay due to coronavirus. Shocked that of guest's $110 upfront booking payment, VRBO claims it refunded guest $58, but then pocketed $32 in "fees" and sent me only $20 as homeowner. I'd sooner guests get a full refund than VRBO +as Airbnb is doing) than for VRBO to make more than homeowners in this emergency. I depend on this guest income during high season to pay property taxes, utilities and house upkeep for a nice listing. When I called VRBO about it's keeping fees despite guest cancellation, the service rep Moses based in Costa Rica actually had nerve to laugh and then sound impatient w my complsint.
His supervisor Valerie refused to get on the phone. Travelers, I am only listing w Airbnb going forward, and please never book thru VRBO again.

I find this company ruthless. They won't refund our trip to Nashville but we can't even travel with corona! I will never use them again. I should have known Airbnb is the best. Half of the group of girls I was going with are now out of work and need that money to live and feed their families during this pandemic. I am shocked that VRBO is not refunding people that cannot make their trips. I will let everyone I know to never use them.

I understand that VRBO is a business and they have their business to run, but when they are not going to offer refunds to travelers who have spent $1000s on reservations and tell them to take it up with the property owner, I have to say that is BAD BUSINESS! I cannot believe they are handling things in this manner. I guess I should be happy that I did not plan my whole vacation through VRBO and am only losing 1/3 of the total of our plans. Kudos to Allegiant Air, Expedia, StubHub and NCAA for fully refunding all monies for the other 2/3 of our plans. VRBO... I hope you get what you deserve and quickly lose all your customers. As for the property owners that are "encouraged" to offer a full refund, if you don't, shame on you for this. And rescheduling dates is not good enough. Nobody knows how long this will be in an issue. Nobody wants to trade a highest expense premium spring break week for some days in the heat of summer that are worth half the cost while you sit and collect their hard earned money. I just cant say how disgusted I am.

My daughter and i had planned the trip of a lifetime to Ireland and Switzerland. She was scheduled to go to Ireland ahead of me and I was meeting her there a few days later and then we were headed to Switzerland. We booked an apartment in Wengen, Switzerland. The booking indicated it was non-refundable but we were so certain that we were traveling that we booked anyway. If we had changed our minds, I would 100% understand getting nothing back but a global crisis should be an exception. So, the $1,000 we just lost will likely prevent us from being able to reschedule once the crisis has subsided. Shame on Vrbo for not being a more customer concerned company. Lesson learned and message will be spread as far as I can spread it.

We are in a global crisis that is restricting travel and VRBO is standing by and doing nothing to help those who can no longer fulfill their travel plans (whether by choice, or government mandate). Meanwhile, their top competitor, Airbnb, has publicly stated that they will be issuing full refunds to all customers. VRBO clearly does not have a backbone, and I can promise that I will never again use this booking platform. My friends and I are now out $4,000 because we cannot travel to Mexico next month while a global health epidemic is happening. When calling VRBO I patiently waiting on hold for almost 2 hours (understandable given the crisis) but when finally able to talk to a representative, they put me on hold and lost the connection, causing me to have to start over for another 2 hours. Truly terrible customer service and corporate awareness. Good riddance VRBO.

VRBO awfull! You will loose your money!
I am having a very bad experience with Vrbo ex Homeaway.
Due to Corona virus restriction at 99% I won't be allowed to go from Amsterdam to Bonaire in april 7th 2020
I tried to ask the owner a partial refund or just a rescheduling, but she doesn't care at all, she categorically refused to make any other arrangement.
I contacted Vrbo and the only thing they will do is to try to convince the owner to be more collaborative, which for sure won't happen.
I regret I booked with Vrbo instead of Airbnb, because in this situation they give full refund to their clients., as they stated in their website.
I paid the full amount more than 6 months ago since they wanted the total amount immedaitely.
For a stay from 7th april till 19th I paid 1.197 dollars.
All completely lost.
The owner's name is Jasmine and the property is in Sabadeco C 10 Court 10 Kralendijk Bonaire. Property ID *******.
Stay away from this owner and even better from Home away that now is VRBO

Vrbo won't refund your reservation if you cancel because of the corona virus. I even purchases travel insurance and they refused. Breckinridge Colorado is shutting down ski resort; restaurants and stores and they still think I should show up. Summit county is also considering not letting anyone enter the county. Shame on vrbo. I will never use them again. Air bnb a better choice, their policies have been very ptoactive during this crisis.

Like many complaining about this company this week, I attempted to cancel my upcoming vacation due to the COVID-19 pandemic and the call by the U.S. to practice social distancing and self quarantine. Vrbo has an opportunity to follow the lead of competitor Airbnb and grant travelers who are having to cancel due to the coronavirus outbreak a full refund. Instead, Vrbo chose to take a more passive appraoch and leave the granting of refunds to their property owners (many of whom are letting greed drive their decision). These owners have provided a service or product for which travelers are asking them to take a loss. On the otherhand, Vrbo had an opportunity to make the thousands of customers/travelers who use their service whole by not forcing a loss (not covered by travel insurance) onto us. We are not asking for a refund for a product or service that has been consumed but one not yet used. Shame on Vrbo and I hope my fellow travelers and consumers hold you to account for your actions during this time of uncertainty. I will never use this service again.