VRBOReviews 1,999

We tried cancelling our stay in Florida. VRBO and Executive Villas Florida were absolutely no help and we were told we would lose our full payment for the house rental. I informed them that my husband is a Fire Chief in the New York City area and once the National State of Emergency was declared, he has the responsibility to be at work for this crisis. Not to mention that all the stores in Florida had little food and supplies. We would have gone down to a house with little options as far as basic home essentials. The airlines where very understanding especially after providing documentation that my husband is a first responder in the city and state most hard hit by this virus. We are currently paying for an empty house in Florida while being in New York trying to stay safe. It is sad that VRBO and Executive Villas Florida has shown the complete lack of empathy for any first responder. Their current policy on refunds shows complete disregard to those who bravely serve the public, especially in a time of a national crisis. They are not offering any refund at all.

This was not my first rodeo with rental properties, but my first with VRBO. Three couples, including my wife and I, had booked this trip to Charleston SC back in February of this year, 2020. Unfortunately with the current state of affairs we've had to cancel, for the time being. Being from Canada only complicated things even more with the closure of our two borders. But I must say my experience with "Misha" at VRBO in Charleston was nothing short of spectacular. I found her to have been completely sympathetic and understanding and worked very hard on our behalf. VRBO certainly played a role in this as well and reacted with the same understanding as "Misha". I must add that I was surprised at some of the ratings that are exhibited for the company as this was not my experience with "Misha". When this is all done, we do intend on rebooking for Charleston, through VRBO and hopefully thru "Misha". Please accept our gratitude and thanks and we certainly understand that you do have a business to run and need to stay afloat - especially in these uncertain times. I really appreciated you taking the time and calling me personally in order to come to some kind of agreement. Your personal touch and attention to our needs are more than appreciated. Hope to deal with you again. Thank you. I hope this review reaches your eyes.

Do not use this website, you will regret it. I made a booking and they took a $260 "service" fee, however once the money was taken, there was no service. I needed to cancel the booking which I was unable to do on their website. I tried contact twice via their "chat" feature, the first response came 7 hours later. The second attemp I managed to talk to someone after 2hrs waiting, they were no help and gave me another number to call. I have currently called this number 9 times. 4 of those times I was told they were transferring the call, each of those times I gave up after 30 minutes on hold. 3 of the calls, I was unexpectedly "cut off". Of the 2 calls where I was able to speak to an actual person, they talked over me and couldn't or wouldn't help me. I now have no way of cancelling the property that I am unable to stay at and am exhausted from trying. Seriously don't use them.

We have gone to Aruba yearly as a couple. This year, as a retirement gift to ourselves we were bringing the family to Aruba Marriot Surf Club. Booked 2 2 bedroom condos. Even though we used an agency, it looks like we will lose hard earned savings of $10,000, a lifetime trip that isn't allow to reschedule. Even though the Country of Aruba won't let you in. Seems very petty response in time of global crisis. Never thought you would lose everything under these circumstances, especially with so many repeat visitors

We booked a week in a Fl condo several weeks ago before the Corona virus really started causing so many concerns about spreading. I am over 70 and am concerned about traveling 500+ miles from home under these conditions. I called to see if we could cancel our trip in April. They supposedly called the owner who denied our request to cancel/refund. The propaganda regarding cancellations/Corna that they put out leads you to believe that they will accomadate your request due to this unusual situation. However, it is meaningless. We also had a similar arrangement with AirB&B... that money has already been refunded. Not only will we never use VRBO under any circumstances but we will relate this experience to everyone who will listen! DO NOT USE THIS COMPANY!

We booked a vacation rental in San Diego 739 Yarmouth Court Mission Beach area, and had a contract. I get that but when we asked for a refund we were told no by the owner then when we asked to move the dates as the countries were shut down, no flights, and no way what so ever of fulfilling the contract he said to bad, he had lost a 1/4 million in the stock market and do not call again. VRBO after about 20 hours 5 calls told me had been escalated to Trust and Securities just to find out that it was not, and that I was out the money and I can not leave a review on this property because the rental is cancelled. Makes no sense not review a bad owner

I have been unable to log into my VRBO account. I have inquiries which I am unable to respond to. I am unable to accept reservations. Over the past 48 hours, I have made over 6 phone calls and placed on hold for over a total of 4 hours. CS agents tell me the matter has been forwarded to Technical Support for handling. However, TS has yet to contact me. Initially, I was told that TS would contact me within 48 hours. Today, I'm told to expect to hear from TS within the next FIVE business days, SEVEN including the weekend! CS claims that there is no direct line to TS. I pay annual fees and administrative fees for each reservations. I am paying for their salaries... And NO ONE can help me. Perhaps TS is an acronym for something else!

I have a reservation with Turnkey Vacation Rentals (VRBO) on 3/22/20 - 3/28/20 in Park City, Utah and have been trying to cancel for 3 days after the Governor of Utah closed the slopes and restaurants in Park City. Turnkey Vacation Rentals (TVR) has not responded to multiple emails and I have been receiving busy signals on their phone line. I was able to text with a customer service representative, who told me that they would not provide a refund. My only option was to rebook in the same house for next year. Although Airbnb is refunding folks (I'll use them next time), I provided the TVR representative with a time next year to reschedule the reservation. After texting back and forth for a day and a half, he/she texted me that he/she can't cancel the reservation and that I had to call the customer service number. Why was he/she wasting my time with all the texting? Then I called VRBO customer service to get help and the customer service rep ("Cat") was more than worthless. She kept repeating that I needed to call TVR. This level of incompetent and deceptive behavior is unacceptable. I'll use Airbnb next time!

Booking with Vrbo was the worst choice we could have made. We booked a trip to Florida back in October for the last weekend in March. We attempted to cancel due to the COVID-19 outbreak, as many of our travelers work in healthcare and school, or have recently lost restaurants job. In addition, a few of us have immuno-compromised family members who are at extremely high risk if they contact the disease.

We reached out to our host who was extremely vague, but said no refunds.

Then they closed all the beaches, restaurants, and bars while all the grocery stores are picked dry.

Then we asked for even a partial refund and got a hard no.

It's a greedy, money hungry company that would rather risk the infection of hundreds of others than refund a little money.

Had a separate trip booked (a month later than this), and was offered a full refund with 0 hassle and 100% kindness. This was my first and only attempt to use VRBO and I will be damn sure that no one else I know gives money to this company.

DON'T book with VRBO! If you have to cancel, even if it is prior to the 100% full refund time frame, you have to FIGHT to get all your money back. They only issued me partial refund, short by over $1,000. I had to make several phone calls back and forth as homeowner and VRBO pointed the finger at each other. 1st phone call was 58 minutes long... on hold now with this one for 42 minutes with still no answer. YOU SHOULDN'T HAVE TO FIGHT THIS HARD TO GET YOUR MONEY BACK! STAY AWAY!