VRBOReviews 1,999

Dissatisfied with VRBO. They are unwilling to consider cancellations outside of their policy even with the President's recommendation to avoid travel due to the COVID-19 epidemic. They trying to refer you back to the cancellation policy, however, today's circumstances are usual. To not to consider a cancellation is a very unethical practice. I would never consider VRBO for future travel. Avoid. For me, it has not proven to be an ethical trustworthy company.

We have a trip planned this next weekend and VRBO will not give refunds or changes. We just found out that Airbnb is offering guests full refunds and hosts no charge cancellations for reservations booked on or before March 4th with a check in date of April 14th or earlier. VRBO needs to follow this lead or NOBODY will book with them again. The government and the CDC are saying we shouldn't have any unnecessary travel. VRBO should honor that policy. The President has said this is a national emergency. Apparently VRBO is only interested in the money.

I was booked to go on vacation in late March to Florida. With the national emergency due to the COVID19 virus, I had to cancel my reservations. The first week of my vacation was booked with AIRBNB and the second week booked through VRBO.
I must say that AIRBNB was excellent, they offered a full refund with no questions asked. My airline offered a full credit for future travel which I am OK with
When it comes to VRBO, they want nothng to do with it. They stuck to their cancellation policy. All they offerd is to keep my money $ 1,000 US. They obviously do not understand what a national emergency means. I had also asked for a full credit for a future stay later in the year when the pandemic is under control or over but this also was denied. I was offered a 15% discount for a future booking. This pandemic is out of everyone's control but somehow VRBO does not see it this way. They are only worried about their money. I would suggest that everyone stay away from VRBO as customer service, customer satisfaction and everyone's health is not a priority. I will say that I will never book with VRBO again. I will also warn everyone to be careful when booking with VRBO as thay stick to their cancellation policy no matter what

Stayed at a Rental in Jensen Beach, FL in Jan 2020. Place had bed bugs and fleas. We took photos of the bugs, and also showed his maintenance man who stripped the house of all evidence before terminex got there the actual bugs in the pillows and vinyl covers. After requesting refunded he refused. Filed complaint with VRBO with photo evidence of bugs and bites, they believed home owner that no bugs existed and he treated for fleas. Now owner says story made up because he never saw photos, gladly would provide if he refunds remainder of stay. What a joke both VRBO and this rental are FRAUDS

We were going to figure skating worlds in Montreal. The province of Que cancelled the event.
Talked to the manager, he said no refund.

Never again. I didn't cancel it... fair would have been 50% back. So far? Nada. Don't stay at a vrbo.

I would give less than 1 star if possible.
Got stranded in Tampa after owner of property was a no show and did not provide access.
Vrbo Service was atrocious. Spent more than 7 hours on the phone over several days trying to resolve the issue.
No other homes available (with a washer-dryer) in our area. Offered us to go to Clearwater for an additional charge.
So we stayed in a hotel - 2 adults and 2 kids with two double beds in one room.
Do not recommend Vrbo.

We have been renting our home through the VRBO site for 3.5 years. I am extremely disappointed in their customer service. We came to them with a simple problem and they were unwilling to try and fix it, even with a supervisor involved. Airbnb on the other hand resolved the same problem effortlessly. We have had other glitches with VRBO in the past that were not resolved. Probably will not relist with them.it unfortunate that this BIG company doesn't seem to care about their customers.

I will never use this website to book a vacation rental again. After we booked our stay with a vacation rental in Bend Oregon we received an email breaking down the fees. Not only did we pay a fee to VRBO but the place where staying also charged us with booking fees, which they described as administrative fees and not just one but two. Then they taxed us three times. I don't understand why VRBO charge's the customer a fee, they are advertising for the rentals shouldn't they be paying VRBO not us?

VRBO has terrible customer service, even for property hosts. They penalize you for the most ridiculous things. They farm out the customer service call centers to third world countries, with a basic grasp of the English language, which is fine, but makes communication that much more difficult. The fees they charge to both travelers and hosts are exorbitant. The other World Famous vacation home rental business is MUCH better in all aspects: fees, customer service, etc. Don't use VRBO.

Vrbo does not care about the customers, only about making money. Had to pay for double accommodations, as Vrbo place was not liveable. There were health and safety issues with the place. We called Vrbo within 12 hours, per their website and have an email stating they will take care of our refund, if the property manager won't within 48 hours. Now Vrbo are stating we don't fall into fraudulent claim and therefore will not do anything and that we should sue the property owner. They even have let this property manager keep the place on the website for other people to rent. Even though they know the concerns we had, so others will end up falling into the same trap. I also wrote a review of the place and somehow it isn't on the reviews, the place has no reviews.

I had a property booked in AZ to take my daughter for her High School graduation gift. 2 weeks before the trip it was cancelled because it was evidently "double booked". The property had no reviews and when I asked VRBO about leaving a review they told me I couldn't because I didn't actually stay there. They claim I am getting a refund but it hasn't appeared in my account yet. Sounds like others have been scammed too so I highly recommend you use a reputable company.