VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I got great tickets for a great price and Jamal was amazing to work with. Customer service is fast and helpful. Jamal really looked for the best seats in my budget and the entire booking process was seamless.
Very satisfied. Vivid tickets is a reliable sight. The rep was very patient and helpful. I would highly recommend vivid tickets!
Alex was very helpful in helping me purchase tickets over the phone. He made the process very quick & easy.
The call centre fellow was very polite, informative and efficient. He asked the right questions and I have the (better have) right answers. The order was less than 2 minutes to complete and the email confirm on payment, information and tickets was fast and satisfactory. I give Vivid Seats a 10 out of... 10!
I was having trouble purchasing tickets online, both the live chat and the agent I spoke with on the phone were very helpful!
The person that I spoke to worked hard in getting my group of 16 in the same area on hard to find tickets, so we can be around each other
Adam Stuart gave me excellent service today with purchasing Kevin Hart tickets for May 26,2018. I truly appreciate the excellent customer service I received. Thank you!
I have bought tickets online from Vivid many times. This experience most likely will my last. There are others I can do business with. Saturday, was driving decided to attend a ball game- Astros. Instead of stopping to do the process online I called. Agent & I found the tickets I wanted. I specifically asking him if at the gate I use my DL, credit card, or can they scan from IPhone. He responded they can scan. I did not receive the tickets via email so I called CS. During the time he was resending I was told I would have to print the tickets. I was in the parking lot about to walk in. Needless, to say we had to scramble to find a FedX location. Walk 1.5 miles to it and have the tickets printed. If they rep would of been honest we would of found another set of tickets that could have been scanned. Not a good transaction! Like I mentioned earlier I most likely will not do business with Vivid again.
I had a simple question about the ticket seats. I needed to be sure they were side by side since a child was also attending. He guaranteed they would be, and helped me purchase the tickets over the phone. I cant believe how quick he was with the process. Very efficient customer service.
Overall very good. The experience was really good and again thank you to the guy who completed my order. He a actually gave me more of a discount on my tickets because my friend and I are such huge fans of the band we are going to see. That was an awesome thing to do
Notice all of the 1 star ratings. They took me for more than $900. Buyer beware. They'll take you to the cleaners.
My customer service rep was very friendly and made the process very quick as my address wasnt working online. Easy solution and everything was done correctly.
I WAS HELPED BY 2 INDIVIDUALS WHO WERE VERY HELPFUL, FRIENDLY, VERY EXPLANATORY HELP ME GET THE BEST DEALS, HAD LOTS OF PATIENTS WITH ME, LOL, SO A JOB VERY WELL DONE WITH YOUR EMPLOYEES: MAHAMMED EXT: 3024, JOHN EXT: 2667
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Great service, will be purchasing through here again. Every question I had was answered to it's fullest capacity and had great help in getting tickets to the game i wanted. Thank you Justin.
Couldnt be more pleased with service of account specialist Daniel explained everything in detail No rushing Will use Vivid from hereon in
Had received a few e-mail discount offers, but navigating purchase and including "chat" was not easy. Could not get a concise, timely answer to purchase questions. One call to Jake and I had 2 tickets for 2 separate events purchased. And, because I prefer not to use my cellular device for tix, he was able to find me quality seats and will provide physical tix. Nothing like quality HUMAN customer service. A big pat on the back to Jake because I was going to another vendor if not satisfied.
Nick was very polite and helpful. The process was fast and easy. Got the tickets and parking pass we wanted, very quick and easy. Thankyou
I spoke with Brady and he was so helpful with my seat selection for Zac Brown Band concert! I give vividseats two thumbs up!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members