VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I was having a problem ordering my tickets online. I called the phone number and was one the phone with a representative very quickly. He explained the issue and booked the tickets for me over the phone.
Thank you so much the prices were okay at first I couldn't really find none but I called you guys and you guys were on point and you still had two tickets left for my husband and his brother for Father's Day so I thank you again for everything that you done for me and I hope that's a hundred words
Internal error caused me to miss a game that I bought tickets for bc they were tagged wrong but the customer service representatives were friendly and helpful.
Tyler was very helpful in working with me to get my tickets. He was very attentive and answered all of my questions. Happy to have called and chatted with him on the phone.
Had a problem with vs website trying to log on. Called to buy the tickets. Daniel Said hed be glad to help me get the tickets I wanted for a White Sox game. He is a good listener and quickly filled the order for just what I wanted. Since it went so well, I ordered a parking ticket from him. He explained where it was and I got the pass. Pleasant experience getting service from a person who listens well, speaks clearly is to the point and not reading from a script. Thank you, Daniel.
The person (Jake) that I talked to was extremely helpful with the tickets I bought and with questions that I had regarding the Flash Seats app. My Customer Satisfaction rating from 1 thru 10, is a "10".
Monique was personable and knowledgeable of the event that I wanted to attend. She was also polite and friendly... she did a great job with my order.
I was having trouble with my purchase on line so I called out of frustration. The agent was very helpful and took care of my order. Would recommend in a heart beat. THANKS
Ordered by telephone. Vivid's personnel (female) was prompt, clear, communicated easily -- a simple, enjoyable experience.
I asked many questions dealing with the tickets I was interested in purchasing and Mike was a great help with filling me in. He knew every answer to my question and added more information that might be helpful.
I feel very dissatisfied and dissapointed when I mafe a purchase over the phone. The Representative assured me the tickets I was buying were for section 39FD Row 3 infield section, instead he sold me tickets for Section 39RS -Row 3 inbthe upper section.
Which was not the section I had requested. I specifically asked for Section 39 FD -Row 3.
Now im out of $150 which they dont want to refund my purchase and to top it off the Representative that took my call today was very RUDE abd not unders tra mbding to my concern.so I was forced to buy 2 more tickets for the SECTION I actually did want.
I never go to these events and When I do I save my hard earning money to do it. I feel that the sales CVrep was disshonest and I was not told the truth.
Ticket order was placed before the Terms and Conditions were read to me so fast I couldnt even understand. The order was placed BEFORE I accepted. I did not because the tickets could be sold ABOVE face value. Boy are they ever! Called the venue and I could get them there for ONE THIRD of your price. And the charge posted to my credit card immediately which rarely happens. Wow! Give me a refund NOW! The BBB is going to love this one. But Im sure I am not the first one you have tricked and duped into paying your absurd prices for tickets. Shame on you! Awaiting my refund.
Ive purchased the 3 Cowboys at Seahawks tickets without knowing the seat assignment and now VIVID does not know the seat as well they claim its not their responsibility. Usually the seat assignments are given during purchase or at least after the purchase. Still do not know which seats I know there in sec 331 Row BB. It would be great to know what numbers they are...
I needed help on buying tickets to a Leafs game in Tampa. Daniel was very courteous, personable and professional in finding the tickets that I requested. Thank you very much Daniel and Vivid Seats for making this a very smooth and easy experience.
Very helpful and professional with my questions and answered everything I asked this is a gift for my boyfriend's biryhday
Rene was very helpful in answering my questions and getting my Dodger tickets taken care of. Thank you
Vivid seats has been a delight to work with this far. Very professional and good prices. I would recommend them to others
Quick for baseball game tickets with better stadium seating chart location than MLB sites thru ball club
My agent Michael was excellent and exceedingly helpful in obtaining tickets for the Yankees-Nationals game in DC. Greaty looking forward to the event!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members