VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Great customer service and overall great experience I'd definitely use this service again. Connor was very patient and helpful with me during my purchase and I really appreciate that.
Very patient. Went above and beyond to help me find tickets. Very helpful. Stayed on the phone for quite a while while I was figuring out which seats to get and helped differentiate between seats and prices.
Derrick did a great job fixing my cc problem! Thank you. He was very polite and and answered all of my questions with no problem.
Omg! Evonne was the best customer service agent ever, she was patient and very professional, she took care of all my needs and she was very attentive, I got tickets to the Texans and Saints game, and she more than made my experience memorable... Evonne you stayed on the phone with me for almost an hour, and not once did you complain, and for that I am very grateful... you are the epitome of what customer service should look like, Vivid Seats Thank you for the professionalism of your staff, I am more than 110% satisfied... Evonne Thank You!
Having difficulty entering title. ALL WAS PERFECT. What else needs to be said? I am 70 Combat Nam Vet & this is what is bs w/hi-tech N - Gen of youth. I learned at age 6 on pushcart in BKLYN. Don't waste time Get to bottom line. That's life. Why must there be big magella of each online deal? GREAT is just that.
Naomi stayed on the phone with me as I communicate with my boyfriend to pick seats. She was very patient and did not make me feel rushed. Overall great customer service.
Monique answered all of my questions. I did not want to have to use my phone to access the concert and she was able to set the ticket purchase up to have the tickets emailed to me in a PDF. LOVE IT!
SCAM! Got tickets 5 months in advance for pink concert on April 13th Honda center for $84 plus tax and fees came up to $110 from vividseats. The sit was the highest sit on the 4th floor. When we got there it was too high so had to change it. When we tried to upgrade the lady in box office said it's 3rd party we cannot change it. We got second floor sitting for $75 on the same day of the show. Better sitting and was near the stage. Box lady told us our original ticket was $55. Waste of money to buy from vividseats. No cancelation or refund. It's better to buy from box office. Came up cheaper.
The site was very easy to use. And the gentleman I spoke with was very nice and very helpful. I would definitely recommend vivid seats to anyone looking for tickets.
Justin G. was quick and concise. I had questions regarding seats and pricing and Justin was able to help me out with that. Great Service!
Monique Micheaux assisted me with purchasing my tickets since the online website was giving me problems, the tickets where taken before she can process my payment but she found me same tickets just different section same row for a cheaper price. She was awesome I locked down her name and extension for further purchases. Thank you again Monique
Michael White provided excellent customer service and product knowledge. His follow up assistance was also commendable.
The guy I talked to was very kind, caring and knowledgeable about the situation. He gave me a good deal and I am very pleased with it. Thank you again.
Monique helped me in any way she could. She answered all of my questions. She was excellent. On the downside, you could have offered me 20% off to begin with. Also, your extra charges are outrageous, 25% of the ticket. Can't even tell me what the breakdown of the charges are.
Very helpful. I will use this site again in the future. I called to order my tickets and the guy was very informative and answered any question I had about the event and about the tickets.
For some unexplainable reason my original purchase was rejected, refunded, and I was without tickets. Once finally cutting through the automated system and getting to a human, Dexter, the situation was resolved and tickets purchased. System was a little rough, but the personnel was very helpful.
Had a problem ordering my tickets online & Kyle was able to help me purchase my tickets. Had problems with my bank & he even let me put him on hold while I spoke with my bank! He resolved my problem efficiently & quick.
I was having a little trouble with the VividSeats app, so called customer service. I had a fantastic experience with Connor E. (x3208), who found me a better deal on similar seats to those I was looking at for an NBA playoff game, and who was able to apply the web discount I would have received to my purchase. This dude deserves a managerial position to show sales teams how much of a difference customer service makes in (1) making a sale, and (2) ensuring customers come back (instead of using a competitor's service). Five stars for Connor.
The transaction was seamless. Got excellent seats at a great price! Laura's advice was helpful and she has a very professional demeanor. I will definitely consider buying tickets to future events from Vivid seats!
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members