VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Q was extremely helpful and patient, as we were having a credit card issue and he was so pleasant while we had him holding on for nearly an hour. Great job, great employee. The best customer service rep we have worked with. Give that man a raise!
Very informative customer service! Very clear explanations & instructions! Very helpful emails & follow-up!
As with all of the ticket sites in the US when booking from the UK, there was an issue with the credit card payment. But, with Vivid, via the easy to find chat mechanism, Monique was quick to reach out and call me, making the purchase quick and simple over the telephone. Excellent customer service!
I had given up on attending the Rolling Stones concert in San Diego this year however, Lucas L. Hooked me up with a pair of tickets in my price range and I am now set to go!
Thanks Lucas!
I had an in store credit, and Chris B walked me through everything over the phone, including the complete purchase of the thickets.
I was having issues online and call in. I was taken care of in no time! I was afraid having to call them would take forever. I was at work and didn't have. Much time. Before I knew it my tickets were delivered to my email.
I played with the vivid app and wasn't able to get the correct purchase price along with the amount of fees that I would pay. Lucas was able to save me some extra cash with my purchase. I will be going to see Tyler Perrys play and will be in the front row. I'm so happy
I guy I spoke with name was John his ext #2503 not only was he great & helpful he also gave me a discount! Thanks John
Jakiea Cook was very patient with me and helped fulfill my order. She had a great personality and was very nice. She even looked into parking for the event for me!
I was having some issues with my address trying to order tix online and made the call and BAM done!
I was attempting to purchase tickets online to an upcoming MLB game, but had a few questions. I was lucky enough to get paired up with Dan, and he was exceptional! Very knowledgeable about Vivid's rules, and also well-spoken and informed of sports moments/history, as he was well aware of Larry Walker's time on both teams. Very happy I ended up calling in to ask questions, as all my questions were answered and I have a solid understanding of what to expect as the event nears! Very excited to be part of history and very grateful for Dan to help me with this purchase! Thanks Dan! You're the Man!
Dominic was very helpful and had a great attitude throughout my purchasing process. I would recommend Vivid and their team for their concert ticket needs!
You go thru Vivid Seats as a "broker" but you still have to deal with the sellers and provide them your personal info. No refunds or tickets if you refuse to give out your personal info to a third party. Stay away. They don't tell you this ahead of time, the fine print just let's you know you're on your own to get your tickets after they get your money.
I was trying to buy tickets to a concert on vivid seat's website and my promotional 10% discount showed up until checkout. I contacted rep Mark from vivid seats through live chat and he then made the purchase for me over the phone. It was a very quick, helpful and thorough process.
So basically they emerged on Google as I looked for GnR tickets on July 18th. First off they are not seller- they are so called reseller who can do anything: sell you fake tickets in fake sections at fake and often inflated prices. I wonder if it's a cartel with ticketing sites because I found it later that the tickets officially were on sale at a later date from Ticketmaster and Live Nation etc.
They will not own anything be it prices or the section of seats so avoid them at all costs. This business should not be operating. Often you will click their link of a big artist and after purchase they will tell you that it is some unknown artist. This site must be put on fraud alert- there's plenty of bad rep online for authorities to take action and I cannot understand what's keeping them from protecting unsuspecting and unassuming customers.
Note that the attached review is totally impartial and comprehensive enough to be utilized for any legal action. I am taking up the matter with my bank and hopefully they will decide in my favor or else I will contact CFPB. They will have to return my money ultimately like last time. That's what credit cards are meant for- if you are conned that's the safety net.
There was a glitch in the Vividseats website but I got hold of an agent named Chris who couldn't have been nicer or more helpful. He solved all the issues immediately and now my wife and I will be going to see Elton John in July in St. Louis! Thanks soooo much Chris!
John was amazing. Answered all my questions, he was super patient, and helped me find the seats I wanted. I called back and talked to a lady and she wasn't even close to as knowledgeable as John.
Very helpful rep sold me sought after hockey tickets, took time to explain everything and look for the perfect tickets which in turn ended up being the best bday gift for my husband!
Very helpful, fast and had my emailed tickets to print out almost immediately.
The venue said total sold out except for some standing room only tickets, but Vividseats had two left down front. Great seats.
Called vivid seats about seats for us open tennis. Talked to brady and he was great. Knew what he was doing and helped me to purchase my tickets.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members