VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Julian G. Ext 3290 provided excellent service this morning. He was friendly, helpful and courteous. I will definitely utilize his sevices in the future.
Mark went above and beyond to help me with a promo code that wasn't properly functioning. He was patient and walked me through the appropriate discount. Without his help, I would not have bought my tickets through Vivid Seats.
Great customer service rep Ryne S very professional he was very helpful and knowledgeable about my purchases
Julian Gutierrez did a wonderful job-my computer was slow and he walked me thru several games before I bought 2 tickets. I will call on him again for future tickets. I should mention that the 10 % email coupon prompted me to call and check prices)Thank You.
I prefer to contact an agent by phone so they know what I'm looking for. They've always accommodated me and my group and got me what I wanted. Thank you.
Lucas was so incredibly helpful and eased my worries about buying tickets from a third party site. Thank you! My fiancee is going to be so excited about seeing Pearl Jam in California.
This is the second year using vivid to get tickets for a festival. The service rep Mark was awesome. He answered my questions and got me great seating. Thanks again Mark
I was extremely surprised by Q. Good listener, excellent researcher to find the right package. Me. Mad the whole experience very easy. Always showing concern that all men needs were met! Thanks
I had the pleasure of working with Quintin for my previous ticket order. Quintin went above and beyond the call of duty in taking care of my order. Moving forward, Quintin will be my go to person at Vivid! I will not work with anyone else. Thanks again, Quintin! Will
Nick was fast, friendly, and very professional. Made the whole experience very easy. He gave me his extension and will always call him up when I need tickets for events.
Daniel helped me complete my order with such ease. I had missing information and he was kind enough to be patient and assist me through it all. Was super friendly and helpful. Great employee! Thank you so much again. Thank
I had the pleasure of ordering Tickets with Ronnie Casiello. Ronnie made my experience very easy and was not pushy. He made me feel like I was getting exactly what I was looking for. Ronnie was polite, informative, and professional. If I was ever to have anyone work under me, this is the type of person I would want. His knowledge and understanding of my needs made my experience super easy and definitely a future customer of his and or Vivid Seats. Thank you again for making my experience a pleasant one.
I've used vividseats.com a number of times to purchase tix. This time I called because I had some questions. Mark Jackson was absolutely amazing. He gave me tons of great info, did not pressure me at all and even allowed me to sleep on the decision and called me in the morning. Great experience.
The May show I had tickets to canceled due to Covid and was rescheduled for almost a year and a half later in Oct 2021. Vivid refused to refund the tickets I paid for with my credit card plus 100+ credit I had with them.
I filed a dispute with my credit card company which got back the money I paid but Vivid refused to return my $100 credit I had from a previous issue with them. I had to fight for what was right and then they stole my $100.
I deleted their worthless app, unsubscribed from future emails, and still receive emails so I will report it as spam.
I will NEVER use them again and I recommend nobody else does either.
I had issues online purchasing tickets for a concert, calling to speak with a representative is more complicated than it should be these days, I was on the line with someone quickly and he, Quentin (as in Tarantino) was humorous & helpful. Would highly reccomend.
Lucas L helped to find the very best offer. He responded to every question I had. I'm very thankful.
I was trying to purchase tickets for an upcoming concert online, I was having an issue being rerouted on the purchase page so I decided to call the phone number instead. My operator was very helpful answering my questions and very quickly had my order processed. Thanks again, will definitely use this company again for ticket purchases and would highly recommend.
I recommend them! Very helpful! Jesse helped us with any or everything. Very professional & answered all of our questions!
Mark M was very helpful in helping find last minute tickets for a hockey game, including assistance with the download.
Brady was very professional and took the time to get my discount as well as talk me through the electronic ticket process! GREAT REP! Very personable!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members